EUGENE MAGGIE ROCHA
** ******* ***** *****, *******, on l3p1r5 .
tel:905-***-**** cell: 416-***-****. E-mail ******.*.*****@*****.***
CAREER OBJECTIVE:
Seeking an opportunity to enhance a strong, executive secretarial and
administrative support background with experience in both business and
governmental sectors.
RELEVANT SKILLS AND EXPERIENCE:
Set up property, accident benefit and bodily injury claims (using CMS/HCM &
AS400)
Processed payments, cheques, reserves, police reports, Underwriting
reports / closing dockets. Set up banking accounts, internal and external
correspondence.
Processed letters of Credit to local and international Banks.
Processed Bills of Lading and manifests following shipping department
procedures.
Conducted surveys with telephone respondents throughout North America on
grocery buying habits.
Distributing/ stamping and sorting mail,taking care of courier services
and regular mail.
Handled reception and switchboard relief .
Trained new staff.
WORK EXPERIENCE
Data Entry Admin- A JD Data Services
Feb 2014- June 2014
Worked for a period of 4 months on a seasonal part time basis. Duties
involved, calling up
Clients, throughout Canada verifying info and updating on to the AS400
Floor Sales Associate - Sears Canada Inc.
Nov.2013 - Feb 2014
Opening & Closing Cash Register on a daily basis, clerical duties,
tagging,printing,stocking
as well as CSR duties.
Medical Receptionist - Healthy Spine Walk-In Rehab Clinic
June 2013- Oct 2013
Worked for a period of 4 months on a part time basis. Duties involved
setting up client files manually and input data in the HCAI system,
processing invoices, handled Reception duties. Assisted the
RMT/Osteo/Physiotherapist /Naturopath/Chiropractor with file and document
preparation .
Data Entry Clerk - CDS Global
Sept 7th 2011- April 2013
Worked at CDS global one of Canada's leading subscription fulfillment
house. On a part time and seasonal basis
Processed incoming documents (inserts/renewals/payments/change of
addresses) using the inhouse AS400 system.
Adjuster Support - Crawford & Company Regional Claims Center April
2008- May 2011
Setup property/accident benefit & bodily injury claims.(working CMS and
AS400 simultaneously)
Process payments, reserves, police reports, subrogation notes, HCAI setups
and closing dockets
Stamping and distribution of incoming and outgoing mail.
Data Entry Personnel -Archives of Ontario
December 2007 - May 2008
Processed cheques, correspondence claims related
Data entry clerk - Ontario Lottery and Gaming September
2007 -December 2007
Claims setup using AS400 system
Admin Support - McLarens Canada - Insurance March 2007-
September 2007
Claims setup and data entry
Processing Officer - Laurentian Bank -
September 2006- April -2007
Setup banking accounts, internal and external correspondence.
Insurance Technical Assistant - Hertz Canada Ltd.-
January 2001- 2006
Set up claims in Hertz Canada Management system.
On Line telephone Surveyor - Goldfarb Consultants
January 2000
Conducted surveys with telephone respondents throughout North America on
grocery buying habits.
EDUCATION:
British Institute of Technology and Education (Kuwait City)
Diploma in Computer Studies.
International Correspondence School of Journalism and Higher English
(Kuwait City)
Diploma in Journalism, Higher English and News Broadcasting.
Burnley's Commercial Institute
Certificate in Office Administration.
Sophia College (Mumbai, India)
Bachelor of Arts.
HIGHLIGHT OF QUALIFICATIONS
Over eight years experience in customer relations, and office
administration
Competencies general administration, strong command of grammar and writing
skills,for the purpose of proof reading and editing. Able to deal with
shifting.changing priorities.
Excellent interpersonal and communication skills to deal effectively and
discretely with internal and external contacts in a highly confidential
manner
Ability to work in a self directed manner within a collaborative team
environment Strong time management, organizational, decision making and
problem solving skills Effective planning and organizational skills;
detail oriented and deadline driven
Perform well in high pressure, fast paced environment with the ability to
multitask Works effectively with management and colleagues with a
positive attitude to achieve results
EMPLOYEE REFERENCES:
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