Engineer Systems
Resume:
Christine Moore
**** ******* ****** ** *******, GA 30047 404-***-****
******@*****.***
Systems Engineer skilled in problem-solving, optimization, and securing IT
systems
SUMMARY OF QUALIFICATIONS
. Over 7 years of experience architecting, deploying, and upgrading
systems, including hardware, software, networks, databases, servers,
mobile devices, and peripheral equipment.
. Experience in migrating physical environments to virtual machines to
improve efficiency and scalability.
. Strong background spearheading multi-platform solutions to optimize
business goals.
. Excellent communication skills. Able to assess and resolve client
issues quickly.
. Superior ability to manage multiple projects simultaneously in
deadline-driven environments.
TECHNICAL PROFICIENCIES
. Applications: Symantec Backup Suite, Symantec Enterprise Vault,
Symantec Protection Suite, Active Directory, DFS, WSUS, Postini Mail
Management, GFI Mail Essentials, Sharepoint
. Hosting: MS SQL 2005/2008/2012, Blackberry Enterprise Server, IIS 6/7,
VM, Hyper-V
. OS: Windows Server 2008/2012
. Networking: TCP/IP, DNS, VPN, LAN/WAN
. Email: Exchange 2007/2010, IPSwitch IMail, SMTP, IMAP, Google Apps,
Barracuda spam and virus filtering
. Scripting language: Powershell, Batch, VBS
PROFESSIONAL EXPERIENCE
Arnall, Golden Gregory 2014-Present
Sr. Applications Analyst
. Provide support for all corporate applications to ensure full
availability to all personnel.
. Upgrade and maintain applications, including SQL server.
. Provide a technical point of escalation and technical guidance for
Support Analysts, Tier I and II.
. Recommend, schedule, and perform software improvements, upgrades,
and/or purchases.
. Monitor and test server software performance. Take appropriate action.
. Test and implement new software.
ShopVisible LLC, Atlanta GA 2012-2014
Systems Engineer
. Led a project to convert physical infrastructure to virtual
infrastructure using Hyper-V technology to increase scalability and
reliability of the entire platform.
. Installed internal monitoring systems and reduced false alerts by 80%.
. Provide a technical point of escalation and technical guidance for
Support Analysts, Tier I and II.
. Install and maintain web, application, and database servers.
. Diagnose and resolve problems associated with server hardware, data
backups, disk storage, replication, AD, security, and other associated
software and hardware.
. Perform actions related to systems security audits to ensure PCI
compliance.
. Monitor and test server software performance. Take appropriate action.
. Recommend, schedule, and perform software improvements, upgrades,
and/or purchases.
. SQL Server database management to assist developers in the
implementation, integration, and support of applications.
. Create and maintain Powershell scripts to automate tasks to decrease
manual management of tasks.
. Analyzes network load, including traffic and utilization trends using
network tools.
. Test and implement software.
. Managed rule-set for both the load balancer and firewall to maintain
new and existing clients 24/7/365 uptime environments.
SweetJack.com (Subsidiary of Cumulus Media), Atlanta GA
2012
Systems Administrator
. Moved and deployed a fully Staffed Call Center of 100 end users in 90
days including creating a new domain from the ground up.
. Administered outbound phone system solutions.
. Consulted with SweetJack executive management about future technology
needs for rapid business growth. Presented parent company executives
with growth and usage statistics needed to obtain funding for
expansion.
Cumulus Media Inc., Atlanta GA 2010-2012
Systems Administrator/Desktop Support
. Migrated 3500+ users to Active Directory/Exchange 2007.
. Managed Exchange 2007 to maintain new and existing mailboxes for over
14,000 users.
. Create and maintain IMail domains for local stations email for over
120 markets.
. Monitor and maintain weekly backups of key systems to ensure no data
loss.
. Maintain Sharepoint servers and ensure all sites working
appropriately.
. Maintain daily operations of LAN, applications, and systems for 7000+
end users.
. Manage user accounts, including adding and deleting rights and
establishing server access.
. Perform upgrades to hardware, operating systems, and applications with
minimal downtime.
. Install, monitor, and maintain servers, network equipment, switches,
and storage devices.
. Troubleshoot and resolve system and network connectivity issues to
ensure optimal performance.
. Implement and test system security, from virus protection to disaster
recovery procedures.
ChildCare Education Institute, Duluth 2008 - 2010
Systems Administrator/Help Desk
. Maintain daily operations of LAN, applications, and systems for 45 end
users.
. Manage user accounts, including adding and deleting rights and
establishing server access.
. Perform upgrades to hardware, operating systems, and applications with
minimal downtime.
. Install, monitor, and maintain servers, network equipment, switches,
and storage devices.
. Troubleshoot and resolve system and network connectivity issues to
ensure optimal performance.
. Implement and test system security, from virus protection to disaster
recovery procedures.
. Make recommendations to IT Director for software, hardware, and
network improvements.
. Assisted with periodic IT audits. Documented configurations,
processes, and policies.
. Resolve all technical support tickets daily with timely and accurate
assistance.
Modis IT (Contract Position), Atlanta GA
2008
Hardware POS Support for the Home Depot
. Supported all hardware and POS equipment for all 2200+ Home Depot
locations
. Maintained a good working relationship with many non-technical staff
to support all products.
. Resolve technical support tickets daily with timely and accurate
assistance.
. Mentored junior-level Support Technicians. Handled escalated tech
support issues.
. Troubleshot infrastructure, hardware, software, and applications
stability and performance.
. Responded to help desk tickets quickly and efficiently.
. Managed several special projects to assist in resolving complaints via
the Voice of the Customer system within Home Depot.
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