Staff Service

CURRICULUM VITAE

GRACE MUTHONI MUNDIA

P.O BOX 3785-00100

NAIROBI

Mobile: 071*-***-***

Email: *******@*****.***

PERSONAL DETAILS

Religion: Christian

Nationality: Kenyan

ACADEMIC QUALIFICATIONS

2009 - 2013

Maseno University

Bachelor of Arts in International Relations & Diplomacy with IT

2004 - 2007

Loreto High School Limuru

Kenya Certificate of Secondary Education

CAREER HISTORY

2013/2014

DT Dobie & Co. (Kenya) Ltd.

Customer Care Assistant, Service Department

Planning, implementation and co-ordination of Program activities.

Facilitating the development of comprehensive Customer Protection

proposals/rights with SMART objectives.

Proper management of capital goods and equipment assigned to

activities.

Drawing clear and specific staff job descriptions reflecting their

position roles and responsibilities

Participating in carrying annual staff performance appraisal as well

as individual staff performance.

Inducting and facilitating orientation of new staff

Responsible for implementing planned and conference activities

under the department.

Ensuring those Customer Protection activities are implemented in a

participatory and cost-effective approach,

Foster good relations with host and communities, other business

partners

Ensure co-ordination, information sharing and referrals with other all

departments and operational heads.

Produce accurate, detailed and timely narrative reports highlighting

objectives achievements/impacts.

May – Dec 2012

Ministry of Foreign Affairs and International Trade

Intern, Middle East Directorate

Conducting field visits for case assessments in coordination with other

staff and keeps track of socio-environmental risks faced by refugees at

heightened risk.

Implementing and monitoring merit based social assistance informed by

socio-environmental assessment in individual cases in accordance with

SOPs with timely updates to the psychosocial panel.

Provision of social assistance including food and non-food items as

necessary.

Interviewing separated children, unaccompanied minors and other

children-at-risk for the purpose of preparing Best Interest

Assessment/Best Interest Determination (BIA/BID) reports.

Draft BIA reports for submission to the Psychosocial Panel, effect

subsequent BIA panel decisions and enter data into database.

Provide basic counseling to less complex cases and facilitate external

services or appointments.

Liaising with the Gender Officer to ensure that GBV survivors have

access to services including referrals to shelters and other GBV services.

Collecting GBV data by filling in the GBVIMS intake form and forwarding

the same to the Gender Officer.

May – July 2009

Government Press

Intern, Proof Reading

Coding and cleaning raw data, Entering data using CSPro, Maintaining a

data backup.

Researching on the assignment questions.

Writing a professional, plagiarism free paper within deadline.

Conducting in-depth interviews and focus group discussions

Transcribing and submitting interview results

Informing heads on prospective data collection.

Collection of data through interviews, questionnaires and focused group

discussions

Participated in the development of new concepts and proposals for

fundraising.

PERSONAL ATTRIBUTES

Professionalism;

Speaks and writes clearly and effectively; listens to others, correctly

interprets messages from others and responds appropriately;

Works collaboratively with colleagues to achieve organizational goals;

Shares credit for team accomplishments and accepts joint responsibility

for team shortcomings.

Adjusts priorities as required; allocates appropriate amount of time and

resources for completing work; foresees risks and allows for

contingencies when planning;

Takes ownership of all responsibilities and honors commitments;

Thinks “outside the box” and takes an interest in new ideas and new

ways of doing things;

Keeps abreast of new global developments related to sexual and gender

based violence;

Independent and initiative-taking;

REFEREES (Academic)

Prof. Frederick O. Wanyama

Director, School of Development & Strategic Studies

Maseno University

Mobile: +254-****-*** 479

REFEREES (Professional)

H.E Ambassador Ali Abbas

Director, Middle East Directorate,

Ministry of Foreign Affairs and International Trade

Email: *********@*******.***

Mobile: +254-****-*** 639

Stephen Farrell

Director, After Sales (Service & Parts)

DT Dobie & Co. (Kenya) Ltd.

Email: ********@*******.**.**

Mobile : +254-****-*** 620

Contact this candidate