Customer Service Manager

Praveen Chakravarthy Prabhakaran

Phone: (91-989**-***** Email: *********************@*****.***

Professional Summary

A Commerce graduate in Computer Applications, with 9 plus years of

experience in Broking Industry and specialized in Commodity, Capital

Market, Forex Trading and Derivative Products desire to achieve

professional leadership in a competitive environment by delivering eminence

and adding value to the organization.

Ability & Skills

. Welcome to work at flexible timings

. Be able to work individually or in a team oriented environment

. Good Cohesive team developer

. Good Communication skill in both interpersonal and group

. Able to Handel any characterizes of clients

Expertise

< Commodity Futures and Physical Trading

< Capital Market

< Currency Derivatives & Interest Rate Futures

< FX Options

< Technical and Fundamental Research in International and National wide

Commodities

< Metal,Energy Research & Advisory Services

< Hedging

< Trade Management

< Portfolio Management

< Product Development

< Strategy Planning

< Business Set Ups/ Tie Ups

< Relationship Management

< Team Management

< Preparing & Analyzing MIS reports

< Training & Development

< Business Planning

< Revenue Expansion

< Brand Management

< Direct Marketing

< Key Account Management

< Online Business Management

< Branch Administration

< Business Development

< Risk Management

IT Skills

. Well versed with MS Office

. Power Point

Software & Trading Platforms Handled

. Neat - FX Trader

. Nest Trader

. Meta Trader - International Stocks, Fx & Commodities

. Odin - Capital Market and Commodities work station

. TWS - Trader Work Station

. Diet - Client end work station

And Other Back office software likes LD - Diet that contains Ledger

and P&L Statements

Education:

Perusing MBA (Marketing and Human Resources),

Bachelor of Commerce (Computer Application),

Commodity Module Certifications - National Stock Exchange Certified

Financial Module (NSE)

Professional Experience:

Roles : Business Manager, Commodity Manager, Business Head,

Relationship Manager, Business Development Executive

Religare Commodities Limited - Business Manager

April 2014 - Till Date

Angel Broking Ltd. - Commodity Manager

June 2012 - January 2014

Single Window Securities Ltd - Commodity Head

November 2010 - May 2012

Unicon Securities Pvt Ltd - Business Head

February 2008 - October 2010

India Bulls Securities Ltd - Relationship Manager

September 2005 - January 2008

Responsibilities:

Product Management

. Functioning within a company dealing with the planning, forecasting,

marketing of a product at all stages with in the region, also consist

of product development and product marketing, efforts, with the

objective of maximizing sales revenues, market share, and profit

margins. As a product manager is often responsible for analyzing

market conditions and defining features or functions of a product.

Technical and Fundamental Research and Advisory Service

. Involved in both Technical and Fundamental Research in forecasting the

price moment in International Commodities and in Forex and providing

high accurate advisory to the client, Investors and to the Business

Partners.

. Directly Meeting with Formers, Auction centers, Bullion Traders and

Associations to understand the Physical market trend and providing

them hedging platform

. Gathering global Information as such Demand and Supply, Government

Trade Policies, Inventories, weather, Crop damages also understanding

and closely monitoring the economic growth to update for the corporate

clients on their respective areas.

. Scheduling appointment to have tie ups with corporates and advising

them for Hedging in currency derivatives.

Portfolio Management & Risk Management

. Monitoring clients' portfolio performance, conducting profitability

analysis, rendering sustained advisory services for securing high ROI

and increasing retention levels.

. Analyzing risk appetite of an individual for providing them apt

investment solutions, ensuring that solutions provided match the risk

profile.

. Monitoring, analyzing and managing the risk of the clients at regional

level.

. Ageing analysis and debit follow up with branches on a date to day

basis.

Client Relationship Management

. Managing customer service operations & ensuring customer satisfaction

by achieving delivery & service quality norms.

. Interacting & developing rapport with all external/internal

constituents of client at all levels; for maximum client retention and

achievement of revenues.

. Building & maintaining healthy business relations with major

clientele, ensuring maximum customer satisfaction by achieving

delivery & quality norm.

Business Development

. Exploring potential business avenues & managing marketing & sales

operations for achieving increased business growth & initiating market

development efforts.

. Analyzing latest marketing trends & tracking competitors' activities &

providing valuable inputs for fine tuning corporate sales & marketing

strategies.

Training & Development

. Conducting regular training to Sub Brokers, Clients, employees as

internal and external which are concerned with organizational activity

aimed at bettering the performance in Product development and

implementation of new process.

. Organizing and managing the vendors faculties for national level and

state level meet

Team Management

. Leading & monitoring the performance of customer service officers, to

ensure efficiency in operations & meeting of individual & group

targets.

. Identifying & implementing strategies for building team effectiveness

by promoting a spirit of cooperation between team members.

Key Account Management

. Initiating and developing relationships with key decision makers in

target organizations for business development.

. Identifying prospective clients from various sectors generating

business from the existing, thereby achieving business targets.

. Evolving market segmentation & penetration strategies to achieve

targets.

Brand Management

. Building brand focus in conjunction with operational requirements.

. Ensuring maximum brand visibility and capturing optimum market shares.

MIS

. Analyzing MIS reports & documentation at the end of each month.

. Preparing various ledgers & reconciliation statements for analyzing

the books of accounts.

PERSONAL PROFILE

Date of Birth : 21st Aug 1983

Father's Name : R. Prabhakaran

Languages Known : Tamil, Telugu & English

Marital Status : Single

Permanent address : 1/194 A, Balaji Nagar, Thirupalai, Madurai

625014

I hereby confirm you that the above said statements are true to the best of

my knowledge.

(PRAVEEN CHAKRAVARTHY.P)

Contact this candidate