Customer Service Sales

S UKHPAL D HAL IWAL

Cell No: 647-***-****

E-mail ID:-****.************@*****.***

The vast experience immense knowledge of customer attraction with ability to work in a team

to ensure client satisfaction can aid in improving process along with generating repeat

business. 4 years’ experience in Quality Control and operation. Also 5 years’ experience of

p roven success in achieving business goals in highly competitive markets. Proficient in

accessing decision makers, negotiations, and overcoming customer objections, identifying every

sales lead and of making the most out of every opportunity to increase revenue and

p rofitability.

A REAS OF EXPERT ISE:

New business Business strategy Client management

development

Executive relationship Contract management

Operations

Performance reporting Go to Market

Training sessions

Client needs analysis

Quality Control

Strides Dezine Feb 2010 –

J an 2015

Customer Service

D escription: Booth Construction and Raw Space Design Company based in Delhi. Strides

Dezine are also official design partners for FICCI, CII, I-10 Media and design consultants to

M icrosoft India, Leela Palaces & Hotels, Fairmont Hotels, Starwood,Mitsubishi, Bank of

Baroda to name a few.

Responsibilities:

• Maintaining database acquired during events and exhibitions

• Data analysis to understand the potential clients considering their requirements.

• Analyzed important industry market intelligence in relation to market t rends and

f uture product development.

• Worked on more than one sales project at a same t ime.

• Worked on few government projects through bidding process.

• Trained new members of the sales force – Monitored the performance of different

personnel associated with a project

• Meeting with clients for presentations or for briefing assimilation for creating concept

periphery.

• Calls, Mails & Meetings for closure of deals in terms of wins.

• Was actively involved in decision-making process together with operation staff and

management decision makers, facilitating execution of the sales process.

• Communicated with clients and merchants to improve and develop business

relationships cordially, in addition to maintaining constant follow-up on their feedback.

• Documentation on all clients brief and approval with close coordination with designing

team to avoid future designing mistake.

• Raising invoices in time and responsible for payment

• Work closely with the designing and operations team in order to maintain quality.

• Relationship management with all vendors and third party partner network.

EXL Nov 2005 - Aug 2009

Customer Care Executive

Description: E XL Service is a provider (IT) services, decision-analytics, operation

management, and outsourcing and t ransformation services company. I t is primarily engaged

i n providing a range of outsourcing services, business process outsourcing and infrastructure

services. EXL's services are structured around insurance, banking, financial services, utili ties,

healthcare, t ransportation and t ravel industr ies.

R esponsibilities:

Provided technical support for day to day system issues of Bri tish Gas systems.

Generated daily, weekly and monthly reports for senior management.

Investigated and resolved exceptions (problems) created by SAP during billing of the

customer.

Conducted feedback sessions with team member as well as reviewed performance on

consistent basis.

Conducted group t raining sessions to update new quality parameters.

Online and offline monitoring of agent tasks and work orders to audit and scrutinize.

Participated in internal calibrations with quality and operations and ensured

consistent scoring

Giving feedback to operations regarding any deviations in process.

Mentored new team members on different applications.

Participated in assisting with quality lessons and improved quality performance.

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