Customer Service High School

Anna L Griffin

*** **** *** ***. 4-269-***-**** (c)

St. Joseph, MI 49085 **************@*****.***

Objective

Experience

Opens store and completes daily equipment checks and

Panera Bread Co. start up.

St, Joseph, MI 49085 Manages over 50 associates daily, including

training.

Manager Adheres to food safety guidelines and regulations.

May 2014 - Present Monitors hourly labor and cash handling procedure.

Promotes and demonstrates good customer service

tactics.

Builds relationships with regular clientele.

Manages inventory and delivery of paper and food

goods.

Cracker Barrel Greet and retrieves orders from guests

Stevensville, MI Delivers correct food orders and necessary

49127 condiments.

Par 3 Server Promotes good customer service and company food

May 2014 - April standards.

2015 Receives recognition of accomplishments with PAR

system level 2.

Bimonthly performance reviews with management.

McDonalds Managed shifts to ensure rapid customer turnaround

Kalamazoo, MI 49008 and satisfaction.

People Department Oversees crew trainers to promote training of

Manager new employees per company guidelines.

June 2012 - May 2014 Scheduled crew training and holds monthly trainer

meetings

Scheduled calendar events to boost crew morale.

Lake Michigan Used computer system to update and utilize patron

College accounts

Benton Harbor, MI Checked in and out materials as well as reshelved

49022 returns.

Librarian Assistant Helped patrons with computer and electronic needs.

January 2010- June Cataloged new materials and entered security data.

2010

Education Western Michigan University

Graduated December 2013

Bachelor of Science

Transcripts can be provided upon request.

Lake Michigan College

Graduated May 2010

Associates in Science, biology track.

Transcripts can be provided upon request

Coloma High School

Graduated June 2007

High School Diploma, computer science track

Qualifications Excellent communication and customer service.

Proficient in Microsoft Office Suite and Adobe

programs

5+ years cash handling experience

5+ years of experience in customer relations.

Currently certified in ServSafe until 2017

Other All time lapses in work experience were due to the

need of full attention to coursework and programs of

education.

High School summers spent working for Kniebes

Centennial Farms.

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