Customer Service Manager

Dwindal Webb

*** *** ******, **** ******* OH ****2

Home: 419-***-****

************@*****.***

Executive Summary

Quality-driven professional with extensive experience in manufacturing in purchasing and material

planning positions, demonstrating consistent achievement of objectives with strong MRP skills in

meeting organizational goals.

Professional Experience

Aerotek Staffing (AkzoNobel) September 2014 to January 2015

Material Specialist

Huron, OH

Purchasing of raw material for a resin plant using SAP.

Monitoring usage to determine amounts needed using our MRP system to create purchase orders

depending on tank capacity.

Settling conflicts with vendor for invoicing purposes and correcting inventory discrepancies.

Scheduling deliveries of bulk material through railcars and tank wagons and evaluating

purchasing of non-bulk and packaging material.

Advising production managers on delivery conflicts which arises for the purpose of rescheduling

of production jobs.

Reduced demurrage cost by keeping accurate levels of inventories, by comparing daily inventory

reports versus SAP amounts.

Aerotek Staffing (JBTC Food Tech) June 2013 to July 2014

Material Planner

Sandusky, OH

Managed daily production job requirements in Sytline (MRP). Produced purchase requisitions and

evaluated jobs for requirements.

Worked directly with customer service and project managers in expediting parts for production

and for shipment.

Provided pick list and order verification to stockroom for delivery of parts for customer service

orders.

Maintained inventory levels by creating purchase requisition for items below safety stock.

Reviewed shortage reports and requirement not needed for ordering parts and cancelling jobs.

Coordinate weekly meetings with outside processing vendor, upper management and engineering

to determine delivery dates and shortages.

Wahl Refractories, Inc. January 2012 to May 2013

Production Administrator

Fremont, OH

Produced bill of materials through our Sage (ERP) system.

Calculated amount of materials needed to produce and delivery of the refractory.

Communicated with customer service from orders plan and firmed with final approved drawings.

Provide manufacturing with all necessary documents needed to produce parts correctly and to

customer specifications.

Established work orders daily for production with routings and special notes needed to produce

parts.

Recorded usage of material for inventory evaluation, reviewed production tracking, and closing of

work orders.

Produced daily work schedules due to availability of parts and delivery dates.

Woodbridge, Inc. September 2008 to November 2011

Armrest Assembler

Fremont, OH

Installed armrest coverings with the use of pneumatic machine.

Inspected parts for quality control purposes.

Repair quality defects on parts before shipment.

Fenner Dunlop July 2004 to July 2006

Accounting Clerk

Port Clinton, OH

Performed all necessary accounting an administrative functions, including issuing payments to

vendor and delivery inventory of material used daily.

Compared purchase orders to actual receipt of items and cost for proper payments.

Assisted with monthly closing and routine inventory counts.

Ares, Inc. August 2001 to January 2004

Material Control/Purchasing Manager

Port Clinton, OH

Prepared purchase orders for all materials and equipment.

Prepared and reviewed RFQ for final decisions.

Evaluated vendors to negotiate pricing and availability of special items need for production of

military parts with certificate of conformance.

Administrator of our Job Boss manufacturing and inventory system.

Reviewed blue prints for material needed to manufacture components.

Evaluated make or buy decisions with engineers and production managers.

BPB Celotex March 1998 to April 2001

Plant Buyer

Port Clinton, OH

Purchase all raw material, equipment and supplies for a major wallboard producer.

Created blank releases for items purchased weekly.

Evaluated vendors on the cost and delivery of raw materials.

Planned monthly deliver of raw materials according to warehouse deliveries and space available

for deliveries.

Interviewed vendors and performed weekly inventory counts.

Established inventory levels of maximum and minimum and safety stock levels according to usage

and availability of parts.

Core Qualifications

Microsoft Word, Excel, Oracle Purchasing, Sytline,

JD Edwards, SAP, Sage

Education

University of Toledo

Bachelor of Business Administration

Toledo, OH

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