Sales Customer Service

Fadi A Fayyad

**** ******* *** ***.**** • Costa Mesa, CA 92626 • 714-***-**** • ***********@*******.***

http://www.linkedin.com/in/fadifayyad

OBJECTIVE

Seeking a executive sales position where I can employ my understanding of creating meaningful relationships and sales kills

to gain market share of an organization.

Summary of Qualifications

Over nine years experience working sales management & Client Services

Developing creative marketing solutions for diverse clients

Product Sales Training, Event Planning, and Networking

Proficient in solution selling, formal presentations, C-Level contract negotiation, and maintaining strong client and

consultative relationships.

EMPLOYMENT HISTORY

Tallan, I nc (Santa Ana, CA)

Sales Business Development Manager 1/18/2014 – 4/27/2015

Provided technology and business process consulting services to enterprise and mid-sized companies throughout the United

S tates with a focus on Portals and Collaboration, Business Intelligence, Application Integration, Mobile Platforms, User

E xperience, Ecommerce and Web Development, and Cloud Services

• P rospected customers through phone calls, emails, lead generation, mailings, and social networking

• Reported on going business opportunities to CEO and Account Director

• Collaborate with marketing department to facilitate new campaigns

• D rove Attendance over 60% for 7 Microsoft Campaigns which consisted of webinars and seminars

•

Telepacific Communications, I nc . ( Irvine, CA)

Customer Account Manager (Contract) 3/11/2013 – 7/11/2013

Managed over 300 Accounts per Quarter to exceed services quota in competitive market. Responsible for generating new

business opportunities for a single source provider of integrated voice and data solutions for small, medium & enterprise

businesses.

• Created proposals for new and repeat customer business transactions.

• Managed new business opportunities with an inventory/audit and optimization analysis of current telecommunications

i nfrastructure.

• New customer opportunities through email, site visits, networking partners, and cold calling.

• Develop comprehensive solutions at a competitive price point tailored to clients needs.

AutoCrib, Inc (Santa Ana, CA)

M arketing intern/social media 6/25/2012 – 11/12/2012

AutoCrib, Inc. has provided over 15,000+ automated inventory control systems for manufacturing companies worldwide.

• Increased website traffic by 40% through social media platforms (Facebook, twitter, YouTube, LinkedIn, Instagram)

• Supported interactive production of video, audio, and photoshoot

• Assisted marketing team with Redesigning interactive SEO/SEM campaigns

• Cultivated and managed relationships with key clients, vendors and community partners.

Verizon Wireless Corporate HQ I rvine, CA

Senior Wireless Customer Relation Operations 1/10/2010 – 9/26/2012

Effectively managed a high-volume of inbound and outbound customer calls . I nitial responsibilities included inside sales

support, customer service, technical support Tier 1 for all Verizon wireless and vendor products. Promoted to Mid-Senior

level within 1 year and Completed company leadership training program.

• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer

satisfaction rates.

• Provided loyalty programs through promotions and campaigns to ensure better service.

• Communicated fraud related issues for investigation with fraud department.

• Handled customer’s inquiries, complaints, technical difficulties and requests for assistance pertaining to the product

i nformation.

• Trained, coached, and mentored new hires. Add

• Consistently exceeded monthly sales quotas by being at top 10% by pursuing leads and expanding the prospect

List.

• Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Bassforms Newport Beach, CA

Account Manager 1/2009 – 1/2010

Specialized in Automotive Aftermarket Wholesale and Retail of Fiberglass Enclosures and Car Audio sound system

Nationwide. Collaborated with marketing and creative staff on press releases and dealer promotions to achieve brand

awareness. Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by

60%

• Achieved a 98% on-time shipment rate working along with logistics and freight partnership

• Supervised material f low, storage and global order fulfillment.

• Built relationships with customers and the community to establish long-term business growth.

• Increased revenues by 30% within the first year as A Manager.

• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.

Skills/Competencies:

• Bilingual in English and Arabic (read, write, and speak f luently)

• Technical: Proficient in computer Excel, Word, PowerPoint, Sales Force, Microsoft CRM Dynamics

• Marketing: Online Marketing, Social media, Blogging, Video Editing, Photography, Creative Solutions, Printing

• Sales: Cold Calling/Prospecting, Deal Closing, Negotiation, RFP(Request for Proposal), Prospecting

• Organization: Multi-tasking & Organizational skills, Leadership & Communication skills, Relationship and Trust Building

EDUCATION

Degree: B.A

B usiness administration & Marketing 2009 U niversity: California State University Fullerton

Certification

Certified Microsoft Experience Center Facilitator (2014)

Automotive Wholesale Broker (2012)

Certified Technology Senior Relations manager (2011)

Awards

JD Power Associate Best CSR Operations, 2011 & 2012

Contact this candidate