Sales Customer Service
Resume:
Roger Stephens
Beaufort, SC **902
************@*****.***
SUMMARY
Highly motivated, hardworking professional with a wealth of knowledge in the automotive aftermarket,
service and equipment industry. I possess strong leadership skills and excellent decision making abilities.
Solid business background with extensive knowledge of financial statements, management and sales.
BUSINESS EXPERIENCE
Hunter Engineering Company, Up-State, SC 2006 to Present
Sales Representative
Responsible for sales of automotive wheel service equipment in the up-state of SC. Customer base includes
car dealerships, tire and auto service centers, educational institutions and national accounts. Cultivated new
accounts and revitalized existing ones through sales work and superior customer service.
• Successfully demonstrated to potential customers the full line of Hunter equipment as well as
coordinated delivery, installation and training of equipment.
• Designed and implemented customer specific databases and equipment hit list to determine the brand as
well as the condition of equipment at each location. This allowed me to keep the sales funnel full. The
process proved to be effective tool for my distributors to meet set quotas.
• Closely worked with as many as 3 distributors to achieve sales goals. Yearly quotas ranged from
$800,000 to $1,200,000.
Fine Automotive Services, Greenwood, SC 2001 to 2006
Owner/ President
Daily operations of 2 NAPA Auto-care facilities. Responsible for all phases of business management and
customer service. Successfully maintained profits while providing effective leadership for 11 employees.
Yearly sales of over $700,000.
• Increased sales by 20% the first year.
• Bought second location in 2003.
• Implemented tire program to enhance a traditionally strong repair service.
Holler Group/Sanford Auto Parts, Sanford, FL 1998 to 2001
Outside Sales
Responsible for outside sales in a highly competitive market. Cultivated new accounts and implemented
programs that increased loyalty and growth with existing ones. Customer base consisted of auto repair
centers, heavy duty and fleets.
• Multi store outside sales in the Orlando area with emphasis on 9 NAPA Auto-centers and fleets.
• Assisted in opening new locations and the transition to new ownership.
• Increased sales 50% within 6 months at Sanford Auto Parts.
Automotive One Auto Parts, Orlando, FL 1996 to 1998
District Manager/Operations Manager
As district manager, responsibilities included sales, human resources and management for 6 locations. As
operation manager, I was responsible for all aspects of management for 9 locations and over 50 employees.
• Instituted team meeting with store managers to set goals and examine ways to increase profits
• Opened new locations as well as merging others to increase profits and reduce expenses.
• Implemented delivery service from the warehouses direct to the service centers, thus increasing profits
and reducing inventory at store locations.
By-Pass Auto Parts, Greenwood, SC 1986 to 1996
Owner/President
Daily operations of independent parts store and machine shop. Responsible for all phases of management,
sales and service. Effectively handled payables and receivables with sales over $400,000.
• Team meeting to discuss sales goals and ways to target customers with excellent growth potential.
• Improved profits through inventory control and extensive knowledge of financial statements.
• Maintained a broad customer base in a very competitive market.
Star Fort Enterprises, Greenwood, SC 1977 to 1991
Co-Owner/Vice-President
Responsible for daily management automotive parts warehouse and remanufacturing operation. Managed 3
route trucks that covered parts of North Carolina and South Carolina. Assisted in bidding and supplying parts
for state contracts in several states.
• Designed and developed an alternator and starter remanufacturing operation that produced over 150 units
a week.
• Excelled in sales in the warehouse as well as on the route truck.
• Consistently reached goals and implemented cost cutting programs to increase profits.
EDUCATION
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Clemson University, Clemson, SC 1974 - 1977
Administrative Management
PROFESSIONAL TRAINING
6 Hunter Engineering Company Technical and Sales Training ( 8 weeks )
2006 & 2008
7 Financial Management for the Automotive Repair Business, Vin Waterhouse Group
2005
8 Service Writer School, Management Success
2003
9 Increasing Profits, Management Success
2002
10 Feet on the Street-Outside Selling School, Parts Plus Auto Parts
1994
11 Financial Management, Wharton School of Business - University of Penn.
1990
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