Customer Service Administrative Assistant

YULY LA ROTTA

YLR

***** ***** *********, *** ***, Weston, Florida. 33326

T: 954-***-****

E: *********@*****.***

I am a hard-working, multitasking Administrative Assistant with outstanding telephone, scheduling

Summary

and documentation skills, who goes above and beyond basic administrative tasks and takes on

multiple projects at once. With experience in fast-paced customer service and call center

environments, not only as an agent but as a backup coach providing training and advice to new

staff excelling customer satisfaction. Flexible and able to work under pressure and meet short

deadlines assignments.

Sales Associate, OLD NAVY

Experience

Sunrise FL, Apr 2015 – current

• Register Trained, effectively processed customer purchases, returns and exchanges.

Pitched for store credit cards increasing business for the company.

• Worked around the sales floor helping customers, and providing them with the best

experience possible, making sure the store was organized, clean and guided them to get

the items they needed.

• Coordinated the fitting room, complying with the rules and standards of the store, guided

customers and giving them advice about fashion and trends, while processing clothes

and get them ready for go backs.

• Priced clearance Items, signing and poster positioning.

Administrative / Human Resources Assistant, Vitrofarma S.A.S

Bogotá, Colombia Jun 2013 - Jul 2014

● Organized all new hire, security and temporary paperwork.

● Completed data entry, tracked resumes and maintained the applicant tracking system.

● Planned and coordinated logistics and materials for board meetings, committee meetings and

staff events.

● Screened applicant resumes and coordinated both phone and in-person interviews.

● Coordinated work activities of staff relating to employment, compensation, labor relations and

employee relations.

● Greeted numerous visitors, including VIPs, vendors and interview candidates

● Helped distribute employee notices and mail around the office

● Answered and managed incoming and outgoing calls while recording accurate messages.

Customer Service Agent/ Backup Coach, CONVERGYS C.M

Bogotá, Colombia Apr 2012- May 2013

● Effectively managed a high-volume of inbound customer calls.

● Addressed and resolved customer product complaints empathetically and professionally

● Gathered and verified require customer information for tracking purposes

● Managed customer calls efficiently in a complex, fast-paced and challenging call center

environment.

● Cross-trained and back up customer service managers.

● Strong leader of customer support staff

● Trained staff on operating procedures and company services.

SINTRAFEC “Hernan Silva Perez”

Education

High School 2006

MICROSOFT OFFICE 2013 CERTIFICATION

April 2015 -Current

Quick Learner

Skills

Bilingual (Spanish - English)

Critical thinking

Filling and data archiving

Attention to detail

Excellent communication (verbal and written) Skills

Work well under pressure

MS windows proficient

Training development aptitudes

Skilled in call center operations

Strong problem solving aptitude

Professional phone etiquettes

Google Tools (Drive, Calendar, Docs,) proficient.

Contact this candidate