Customer Service Manager

Candace Adkinson

** ***** ******

Newport News, Virginia 23601

H: 757-***-****

C: 757-***-****

*******.*@***.***

Professional Objectives

Seeking employment with a company, where my personality and unique combination of skills

will be utilized, challenged and enhanced while offering the opportunity to build a long term

career.

Summary of Qualifications

• Meeting production goals and deadlines

• Working knowledge of office equipment

• Computer skills Microsoft( word, office, excel, PowerPoint and more)

• Managing company resources and employees

• Telephone operating and answering experience

• Working in fast faced environments

• Providing positive customer service

• Stocking and rotating merchandise

• Possess a food handlers certificate

• Possess a TWIC card (Transportation Worker Identification Credential)

• Offering extensive knowledge of hospitality, etiquette, food preparation and superior

customer service.

• Work place safety and sanitation

Possess excellent interpersonal relations and communication skills and maintaining a good

working relationship with people at all levels. Working well independently and as a team player.

Maintains great work ethic and rises above average to promotions. Nominated to “shift

supervisor” (2013).

Education

Warwick High School- Newport News Virginia-High School Diploma 2008

Thomas Nelson Community College- Hampton Virginia- Majoring in Social Science/Sociology

Work Experience

Arbors at Port Warwick 07/2010-

Current

Title: Lead Server/Shift Supervisor

• Serving elderly residents daily meals and host monthly events

• Assist manager with dinning supervision

• Maintaining a clean and healthy environment at all times

• Hosting monthly events throughout the year

Title: RA (Resident Assistant)

• Assisting residents with daily and nightly needs

• Providing a safe working environment

• Completing tasks including housekeeping and janitorial duties.

Title: Concierge

• Receiving/making daily phone calls for management, residents and guests

• Showing prospect residents apartments

• Monitoring residents in the building at all times

• Excess to company vehicle, transportation and valet parking for residents when needed

Hardees 6/2010-8/2010

Title: Opening Cashier

• Providing a positive customer service environment

• Maintaining clean work areas

• Finishing tasks prompt and on time

Dollar tree 02/2007-

05/2010

Title: Cashier

• Accurately handling cash, checks and credit card transactions.

• Providing knowledgeable customer service

• Stocking, rotating and pulling store merchandise

• Taught knowledge of book keeping and bank depositing

Professional References

Kyle Minga, Sous Chef Kitchen Manager –Arbors at Port Warwick 757-***-****

Candice Bryant, Resident Assistant –The Newport 757-***-****

Velma Fleming, Resident Assistant- Arbors at Port Warwick 757-***-****

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