Customer Service Sales

Achieve and exceed business goal/sales through customer relations, training and

efficient processes.

Education

August 2010-2013 Wichita State University/Butler County Community

College

Exercise Science/Business

Exercise Science encompasses a wide variety of disciplines including, but not

limited to: Biomechanics, Sports Nutrition, Sport Psychology, Motor

Control/Development, and Exercise Physiology. The study of these disciplines is

integrated into the academic preparation of Exercise Science professionals.

Exercise Science professionals work in the health and fitness industry, and are

skilled in evaluating health behaviors and risk factors, conducting fitness

assessments, writing appropriate exercise prescriptions, and motivating

individuals to modify negative health habits and maintain positive lifestyle

behaviors for health promotion.

August 2008-February 2009 National Personal Training Institute,

Colorado Springs, CO

Personal Training and Nutrition

Course based on hands-on experience and formal classroom instruction.

Curriculum based on exercise science, program design, fitness assessment,

physiology, kinesiology, diet, nutrition, personal training policy and

procedure, sales, marketing and legal issues.

Military Experience

United States Air Force

July 2006- June 2007

Airmen Leader, Special Forces. Job duties include supervising 300 airmen,

managing and creating work schedules, mentoring new airmen, and writing reports.

Job Experience

February 1, 2014- December 7, 2014 Value Place LLC, Franchise Services

Full-Time. National Corporate Operations Training Supervisor. This position

leads and coordinates all Brand Certification and Leadership Training classes

and Certified Training Coach Workshops for the 196 Value Place LLC property

leadership staff across the nation. In addition, this position helps oversee

the overall execution of the Manager in Training (M.I.T.) field-based learning

program and the ongoing training efforts for the M.I.T. Certified Training

Coaches.

Responsibilities also include: managing and coordinating all aspects of the

training programs from scheduling classes, tracking attendee registration and

class pre-work to conducting the Brand Certification Class, ensuring trainee

travel is booked for class, corresponding with upper leadership to set up

meetings or acquire paperwork and Training Coach Certification Workshops. In

addition, this position is responsible for collaborating as needed on curriculum

development for all training programs. Other responsibilities include: Assume

the lead education role for the Brand Certification classes and Certified

Training Coach Workshops, class coordination, set-up, tracking compliance

requirements, class scheduling updates, etc.; Assist with the development of

Brand Certification, Training Coach Certification Workshops and M.I.T.

curriculum and revisions as well as other training curriculum as needed; Other

duties as deemed appropriate and necessary, such as, purchasing, inventory,

budgeting, etc. Work hand-in-hand with Quality Assurance, Guest Readiness, and

Guest Experience to optimize training classes effectiveness for business

operations and sales.

September 1, 2013-February 1, 2014 Value Place LLC West Wichita

Full-Time. Assistant General Supervisor. As an Assistant General Supervisor I

helped recruit, select, orient, train, and manage a total staff of 6-8

employees. I also helped handle all of the property's decisions for a

multi-million dollar operation. The primary focus was managing the growth of our

revenue and profit in the market. The focus was on: Clean, safe, affordable

housing; Superior customer service; Focused employee development; and planned

revenue and profit goals. Understand Quality Assurance and Guest Readiness

standards to maintain property and train staff to be Guest Ready and Quality

Assurance ready at all times. Wichita West frequently ranked in the top 7% of

properties across the Nation in Guest Readiness, Operational Excellence,

Sales/Revenue and Quality Assurance during my term.

January 2012-September 1, 2013 Greater Wichita YMCA -Andover

Full-Time. Manager on Duty. Responsibilities include ensuring the safety,

leadership, management, operation, and supervision of the guest and employees on

the premises when a Director is not present. A M.O.D. positively affects the

operation of the branch, demonstrates the ability to successfully achieve

sales/promotional goals and guidelines, and perform office administrative

tasks/duties. They demonstrate excellent customer service skill with new and

current members or guests enroll in programs and memberships, control access to

the facility and assist members with checking in, assist emergency personnel

when on site, provide approved individuals with CC security footage if

necessary, and complete incident reports. This position will train employees on

new materials, promotions, necessary certifications, and job duties as well as

answering phones and maintaining communication with other employees, members,

and guests.

January 2012-May2012 Greater Wichita YMCA -School Age Child Care

Part-Time. Middle School After School Program Coordinator. Coordinate and

supervise after school activities for 60+ middle school aged kids, assist with

homework, mentor students, and develop healthy professional relationships with

the students.

February 2011-January 2012 TheStore, Wichita, Ks

Part-Time. Bartending, Bar-backing, cleaning, customer service, cashier and

inventory.

October 2010-May 2011 Attended College.

June 2009-October 2010 Bombardier LearJet, Wichita, Ks

Security Officer and Administrative Assistant. Patrol the property on foot and

by vehicle, respond to emergency calls on property, write incident reports,

maintain daily log, answering phone calls, assist customers, make access badges,

maintain and create excel spreadsheets, create power points, create badge

templates and communicate with the public. Other responsibilities include: write

incident reports, maintain shift log, dispatch to calls, communicate with

clients and contractors, problem solving, and decision making.

Accomplishments/Certifications

CPR/AED/Oxygen/First Aid Squadron Leader

Squadron Airman of the Quarter

Advanced Security License Airman of the Month

M26 Taser Certification Manager of the Quarter

Employee of the Year

Summary of Qualification

Business Management Training Management

Sales Management Curriculum Development

Expense Reports Leadership Training

Budgeting Supervisor Development

Scheduling Hotel Management

References: Available Upon Request

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