Customer Service Administrative Assistant

Katte J. Boyd

** ******** ****, ********, ** ****6

Phone: 818-***-**** Email: *****.****@*****.***

Summary

Proven professional leader and multi-task-oriented executive manager with over 8 years of combined expertise in

management, customer service, records management, diversity, planning and organizing, as well as alternative dispute

resolution. Offer a strong work ethic complied with an enthusiastic and personable attitude with excellent interpersonal

skills. Availability for employment is December 2015 due to current military obligations.

Experience

United States Marine Corps, Sergeant 2006-Present

Administrative Assistant for Commander of MCINCR (2014-Present)

Provided direct administrative support to the Commander and Chief of Staff of Marine Corps Installations National

Capital Region, as well as Marine Corps Base Quantico Sergeant Major (C-level executives)

* Scheduled, maintained, and prioritized meetings and events on 4 C-level executives calendars.

* Published weekly reports to be forwarded from Commander MCINCR to higher headquarters.

* Created, worked, and reviewed all correspondence from all external identities of whom needed to obtain the

Commanders signature.

* Assisted in the development of the SharePoint website to streamline effectiveness of all correspondence and

requests.

Installation Personnel Administration Center Customer Service Non-Commissioned Officer in Charge (2013-2014)

Supervised and managed the Customer Service operations for Marine Corps Base Quantico's administrative

processing center.

* Managed 10 employees work output while mantaining good order and morale in the work environment.

* Audited pay entitlements in order to verify processes and eliminate overpayments and discrepencies

resulting in 100% compliance rate on inspection

Administrative Chief (2011-2013)

Worked directly for the Commanding Officer, Executive Officer, and Squadron Sergeant Major of Marine Aviation

Logistics Squadron 39.

* Supervised and managed 6 Marines in the Administrative Office

* Responsible for travel arrangements, to include flight, hotel, and rental vehicles, for 1,000+ personnel

assigned to the Squadron.

* Reponsible for managing 3 C-Level executive calendars, as well as streamlining correspondence for

signatures.

* Screened and delegated phone calls to the perspective office.

Administrative Chief (2010-2011)

Responsible for standing up the first Marine Corps unit on NSA Bahrain (OCONUS)

* Accountable for all intertheater travel in a 26 country area of responsibility for 161 military personnel.

* Researched and created standard operating procedures for all administrative processes.

* Effectively communicated with higher headquarters (CONUS) regarding correspondence which needed

review and action.

Personnel Clerk (2006-2010)

Performed personnel and general administrative duties utilizing manual and automated information systems to

prepare documents, maintain personnel records, and input audit and retrieve pay and personnel information.

Performed auditing and made entries in individual service records, completed various personnel- and pay-related

forms and documents, and researched proper unit diary entry requirements.

* Processed over 15,000 entries effecting pay entitlements, medical statuses, and auditing of records.

* Accountable for over 40,000 military members personal records.

Education

Allied American Univeristy, Laguna Beach, CA

Associates Degree

Arts (Deans list awardee)

Allied American University, Laguna Beach, CA

2 years towards B.S. in Business Administration

Sergeants Course

Instruction places emphasis on Leadership Development and Warfighting Skills necessary to lead Marines in combat and

builds upon the knowledge gained in the distance education program.

Microsoft SharePoint 2010 Introduction

Overview of the functionalitiy of Microsoft SharePoint site.

Microsoft SharePoint 2010 Designer

Indepth look to creating, manipulating, and networking SharePoint 2010 with internal and external identities to improve

office processes.

Lean Six Sigma White Belt

Six Sigma quality-improvement methods focus on streamlining processes, reducing errors and improving product quality.

Awards & Honors

Navy & Marine Corps Achievement Medal, Navy Meritorious Unit Commendation, Marine Corps Good Conduct Medal,

National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service

Medal, Navy Sea Service Deployment Ribbon

Personal Skills

Stress management, Personnel management, Communication, Capable problem solver, Detail oriented, Resource

management, Windows proficiency, Mac proficiency, Microsoft Word, Microsoft Excel, Microsoft PowerPoint,

Leadership, Microsoft Access

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