Customer Service Manager

Resume

Dominic Panetta

***** *******

Montreal North, QC

H1G 4G9

Tel 514-***-****

Mobile 514-***-****

**************@*****.***

Work Experience

November 2013 Warehouse Manager (Branch 50)

March 2015 Canadian Bearings Ltd

18000 Route Transcanadienne,

QC, H9J 4A1

Tel: 514-***-****

Reporting directly the VP Supply Chain Manager, responsible for

the running of the warehouse which distributed industrial

products, duties included supervision and training of 9 staff

members. Aided in the transition process from Branch to

Warehouse. Responsible for KPI, implemented processes and

procedural improvements of warehouse operations. Responsible

for the building maintenance requirements and health and safety

procedures. Ensured compliance to the ISO audits. Managed

department budget, monitored, investigated and resolved the g/l

codes for the branch (50). Communicated department corporate

plans and policies to team at regular staff meeting.

October 2000- Distribution Manager

March 2013 LBC Canada

5414 Cote de Liesse Rd, St. Laurent

H4P 1A1

Tel: 514-***-****

Reporting directly to the Operation Manager, responsible for

planning, organizing and supervising warehouse operations,

organizing activities, assigning work and managing 15

warehouse employees. Responsible for inventory, ensuring

goods are delivered in a timely manner, supervising stock

transfers and shipment loads and overseeing the proper flow

of documents and data entry. Also responsible for continuous

improvement of workflow processes and staff performances.

Responsible for maintaining warehouse equipment. Organizing

and participating in daily meetings with management.

Continuously analyzing efficiency and productivity in the

warehouse. Responsible for health and safety for all

warehouse employees. Responsible for dealing with customers

in Canada and USA: Wal-Mart, The Bay, Costco, Simons, San

Francisco, Sears, Dormez-vous and Sleep Country Canada.

October 1996- Head Shipper

October 2000 LBC Canada

5414 Cote de Liesse, St. Laurent

H4P 1A1

Tel: 514-***-****

Responsible for supervising shipping staff, organizing

work schedules and assigning work duties. Responsible

for all aspects of Customer services including taking

orders and organizing them by priority and delivery

requirements. Responsible for organizing staff meeting,

managing employees relations and performance reviews.

Responsible for assisting in recruiting personnel,

training new personnel and ensuring that company

policies and procedures are respected. Also responsible

for ensuring health and safety regulations are followed.

September 1995 -

August 1996 Warehouse manager

Tommy Hilfiger Canada -

7079 Park Ave.

H3N 1x9

Responsible for distribution of merchandise to wholesale

and retail customers.

Responsible for insuring that all shipments were delivered in

a timely manner. Responsible for the supervision of 10

warehouse employees. Responsible for planning and organizing

inventory. Responsible for overseeing all aspects of

warehouse operations.

June 1989- Stockroom Manager

September 1995 Esprit de Corp

9600 Meilleur

Mtl, H2N 2E3]

Responsible for managing and supervising warehouse staff and

organizing their work schedules. Responsible for warehouse

stock and sales to both wholesale and retail clients.

Responsible for recruiting and training warehouse staff.

Responsible for inventory of stock for customer service,

shipping of orders to wholesale and retail customers. Also

responsible for the sale of merchandise to internal

employees. Responsible for maintaining and reporting of

internal and external cash sales.

September 1984 - Data entry clerk

June 1989 Esprit de Corp

9600 Meilleur

Mtl, H2N 2E3]

Under the supervision of the Data Entry Manager, responsible

for data entry of orders and for providing customer service

to the wholesale clients.

Accomplishments

. Improved inventory procedures to increase accurate

percentage.

. Improved picking and packing procedures to reduce errors

and increase productivity

. Organizing the layout for the warehouse to allow staff

to work more efficiently.

. Introduced a location system for finished goods, which

reduced time in locating merchandise

. Always maintained an organized, clean and safe

warehouse.

. I have built good business relationships with our major

customers.

. I have good negation skills, which has saved company

money.

. I am proud of having excellent interpersonal skills.

Languages

English, French, Italian

Education

High School Certificate, Management seminars, trained on

Kaizen events,

Management Leadership course (The Five Dysfunctions of a

Team),

Health and Safety Courses, First Aid Course,

Special Skills

Windows Platform, Microsoft Office, Emails Excel, Momentis,

Vantage, WMS (warehouse management system). Certified

forklift driver. Time Management & E-Time. Cross Dock

Shipping.

References

Available upon request

Contact this candidate