Customer Service High School
Resume:
Natasha N. Cole
Mountville, PA 17554
******@********.***
Objective
Seeking a position in the human services field with a strong commitment to serving the needs of others using my
interpersonal, organizational and customer service skills.
Education
University of Phoenix, Harrisburg, PA
Bachelor Degrees, Human Services, 2009-2012
Consolidated School of Business, Lancaster, PA
Diploma/Certificate, Office Assistant, 1997-1998
John Piersol McCaskey High School, Lancaster, PA
High School Diploma, 1994-1997
Professional Experience
Lancaster General Health, Lancaster, PA
Human Resource Imaging Specialist, March 2006 to present
• Complete quarterly employment reports.
• Maintain electronic records for 7,000+ employees.
• Scan and index documents into employee’s electronic records.
• Enter employee corrective actions into the database system.
• Compile and send information for court ordered subpoenas.
• Enter separation/exit information into the exit tracking system.
• Send out separation/exit information to employee and manager.
• Respond to daily employee request.
• Answer a multi-line telephone.
• Cover the front receptionist desk as needed.
• Provide and complete employment verifications.
• Complete tracer audits for Joint Commission surveys.
• Compile and send out retirement information to retiring employees.
• Enter Act73 clearances into database.
H & R Block, Lancaster, PA
Client Services Coordinator, December 2003-April 2008
• Answered a multi-line telephone.
• Greet clients.
• Handled client exits.
• Maintain Office cleanliness.
• Scheduled appointments for tax services.
• Handled cash register transactions and posting of payments.
• Prepared end-of-day close and reports.
• Filed tax documents.
Activities/Groups
Spirit of Giving Program
Committee Member, 2010-present
Take Your Child To Work Day
Co-Chair, 2013-present
LG Health United Way Campaign
Committee Member, 2014-present
References
Available upon request.
Contact this candidate