Project Manager Engineer
Resume:
Dexter Thomas
Suwanee, Georgia 30024
********@*******.***
PROFILE
Over twenty four years of experience in planning, managing, designing,
installing, provisioning, maintaining, and testing a variety of
Telecommunication network systems/projects including: Data (Ethernet),
Broadband (HFC/RF), Optical (SONET/DWDM), Satellite, and Telephony.
Proficient ability to manage projects, design, and test different types of
telecommunication networks & devices. Experience with Optical Ethernet, T1-
T3 & OC3-OC192 circuits, Cisco Routers/Switches, CMTS, CM, DOCSIS, DVR,
PPV, VOD, TCP/IP, DHCP, VPN, VOIP, LAN, WAN, and
Optical/Electrical/Protocol analyzers. Exceptionally known for resolving
critical business & technical issues, being committed, dependable,
reliable, professional, organized, and detailed.
SKILLS
Technical, QA, & Business Analyst
Project Management & Implementation
System Engineering, Integration & Verification Testing
Create & modify processes/procedures, QA, SDLC
. System Configuration, System Design, Provisioning, Testing, &
Technical Documentation
Effectively communicate amongst all internal departments & customers
Resolution and presentation of Business & Technical goals
. Black box, DVR, Ethernet, DOCSIS, VOIP, SIP, MTA,TR-069, & Optical
(SONET/DWDM) UAT/System Testing
. Provisioning & Configuration of many networks devices including:
Adva, Alcatel, Ciena, Cisco, Cyan, Fujitsu, Infinera, Nortel, Tellabs,
Transmode
. Arris C4,E6000, CASA 100G, Cisco UBR 7K/10K, & Motorola BSR 64000
Series CMTS equipment
. Juniper routers & Cisco 2600, 3600, 7600, UBR 924 Series Routers &
Cisco 2900/ME3400Switches
. (Ethernet) Smart Bits & Ixia Test sets, SOAPUI, & Network
Protocol/Spectrum Analyzers
Windows 2000/XP/7/8.0/8.1, MS Word/Project/Excel/PowerPoint/Visio/HP
Quality CTR/Unix
PROFESSIONAL EXPERIENCE
QA/Technology Analyst, October 2014 - Current
TWC (InfoSys/Silver Link Technologies) Herndon, VA (Telecommute
Atlanta, GA)
. Create and prepare test plans for testing of essential client
devices
. Review & update product requirements and establish required
test environment according to client/vendor requirements
. Execute test plans, update test cases per test results of all
client technology & devices, which includes: a variety of CMTS
systems, DOCSIS 3.0, Data Modems, Ethernet, MTA, SIP, TR-069,
etc.
. Create, maintain, manage and follow-up on all issues found
during testing with appropriate vendors & staff.
. Administer, update, manage and coordinate test plans & test
results via test application.
Technical & Infrastructure Business Analyst, July 2014 - October
2014
Kovarus Alpharetta, GA (Client located in Denver, Colorado)
. Coordinated, managed and directed migration of computer
storage, network, and related data center assets and software.
. Utilized data inputs by all essential project participants to
produce required documents, reports, spreadsheets, diagrams,
presentations, etc. with minimal guidance.
. Tracked projects and informed management & all stake holders on
the status of all projects via regularly scheduled team
meetings.
. Prioritized & changed all project priorities as necessary per
feedback by all parties for each project.
. Provided post project follow-ups/post mortems to review all
project completions.
Project Manager/Implementation Transport Engineer, December 2012 -
April 2014
Windstream (Contract via Progressive IT) Evansville, IN (Remote via
Atlanta, GA)
. Conducted kick-off meetings for projects, confirming the
scopes, requirements, and plans for each (SONET/DWDM) project
(Sprint, Verizon, Humana, Schools, etc.).
. Reviewed and ordered all required materials for all projects
via BOMs, making corrections as needed prior to and during the
ordering process, as well as, ensured that all project costs
were within budget.
. Coordinated and conducted in depth site surveys (Remote/Onsite)
to improve the success of all project completions.
. Analyzed data base of records, circuit layouts, and equipment
records to determine and verify existing equipment or
configurations via internal system applications & drawings.
. Managed project workflow, coordinated project resources, and
updated/corrected all initial designs/engineering documentation
for all projects prior to all implementations.
. Created/reviewed MOPS with all associated departments,
customers and vendors for both new & existing systems.
. Conducted weekly meetings with all associated departments,
customers, and vendors, providing clear & concise updates on
all projects.
. Managed and coordinated the installation and implementation of
all projects with all departments, customers & vendors,
identifying and correcting issues (SONET/DWDM/Routers/Switches)
as needed (Remote/Onsite).
. Managed, conducted, and completed test and turn-up of
new/existing systems with all associated departments &
customers/vendors, resolution of pertinent installation issues,
updating of all associated project documentation, escalations,
post-mortems, and follow-ups for all projects.
SQA Lead/Test Engineer, July 2010 - October 2012
Cisco Systems (Contract via Adecco), Lawrenceville, GA
. Created, maintained, and distributed, requirements and
testing/quality reports including metrics/trends for Software
Development department, associated departments, and customers.
. Conducted weekly SQA meetings with Software Development,
associated departments, and customers to review project goals,
product performance & quality, and future growth opportunities.
. Created, modified, improved program procedures & SDLC, and
presented mission critical information to all associated
departments and customers.
. Created, validated, & executed a variety of test plans/test
suites for both product software and hardware; exposing product
abnormalities in system features and performance.
. Identified and presented critical/major issues (show stoppers)
to the Software Development department & associated departments
prior to the beginning of any regression testing efforts.
. Utilized proprietary applications to store all requirements,
test plans, test cases, as well as, identify, track, & confirm
software fixes for all product software issues/bugs.
. Planned, prioritized and led thorough, complex, critical black
box regression testing efforts (Remote/Onsite) to ensure all
issues were identified and resolved with the development
Software Development department prior to sending products to
any and all customers.
. Created scopes, requirements, test plans, & test cases for a
variety of next generation black box regression testing for
several MSO customers including: Comcast & Time Warner.
. Set-up lab via transmitters, receivers, RG-6 & RG-59 cabling,
taps, and attenuators to conduct regression tests.
. Conducted in depth manual & automated testing of significant
next generation device features including: DVR, PIP, PPV, &
VOD.
. Utilized DNCS to conduct software upgrades/downgrades, create &
load a variety of service packages to each set-top box, & to
troubleshoot service issues observed during regression testing
and issues observed in the field.
. Utilized Spectrum analyzer to ensure that the appropriate
signal levels were being received by all set-top boxes/devices
(Downstream & Upstream).
Transport Engineer, February 2010 - July 2010
Level III (Contract via Planet Group Inc.), Atlanta, GA
Tier III Broadband Technician, July 2009 - December 2009
Comcast (Contract via Tek Systems), Atlanta, GA
. Detected, analyzed, and resolved basic and complex SONET/DWDM
system faults.
. Re-provisioned system parameters for a variety of SONET/DWDM
networks.
. Re-configured system settings to optimize SONET/DWDM system
performance.
. Isolated and resolved Video, High Speed Internet and Telephony
problems via network surveillance equipment for DOCSIS, 1.x,
2.0, & 3.0 and VOD.
. Utilized Juniper, Cisco, Motorola, and Arris Router/CMTS
devices to identify, troubleshoot, and resolve High Speed
Internet and Telephony issues.
. Re-configured Cisco, Motorola, and Arris CMTS devices to resolve
capacity issues for South East Region.
. Successfully modified CMTS configurations during maintenance windows
to improve system performance.
. Updated all relevant documentation following all maintenance activity
and placed all documentation on central server for other departments &
future use.
. Escalated and resolved complex issues with all associated vendors as
needed.
System Integration/Verification Test Engineer, June 2007 - January
2009
Adva Optical Networking/Cortech, Norcross, GA
. Managed, planned, developed, and implemented requirements/test
plans for next generation SONET/DWDM systems (Adva F7/REI &
REII/ROADM) via CLI, TL1, Web, NMS interfaces.
. Conducted in-depth feature & system testing (db, Ethernet,
software, hardware, PMs, TCP/IP) for different Ethernet
products and network configurations.
. Utilized HP Quality Center application to store all
requirements, test plans, test cases, as well as, identify,
track, & confirm SW fixes for all product software/hardware
issues.
. Coordinated the installation and implementation of all projects
with all departments, customers & vendors, identifying and
correcting issues as needed.
. Identified complex technical issues while interacting closely
with the development department to confirm & validate software
fixes to improve SDLC.
. Set-up test lab via a variety of multifaceted system
configurations (logical & real world) to identify abnormalities
in software/hardware feature, functionality, & performance
testing.
. Conducted in depth manual & automated testing of significant
next generation technology including Metro-Ethernet.
. Utilized internal servers & required devices to conduct
software upgrades/downgrades, remote testing via CLI, NMS, Web,
& TL1 to troubleshoot service issues observed during regression
testing and issues observed in the field.
. Utilized Optical Spectrum Analyzer to ensure that all
appropriate TX/RX signal levels were being received by all
associated optical devices & within the designated
specifications for each.
Project Manager Associate via Augment Team/Life Cycle Manager/System
Design Engineer, February 2005 - June 2007
AT&T (Contract via Artech Systems), Alpharetta, Georgia
. Provided weekly updates to all associated departments and
customers confirming the scopes, requirements, plans,
performance, & changes for all (SONET/DWDM) projects (AG
Edwards, Iron Mountain, Instinet, McGraw Hill, Schwab, Swift,
United Technologies, and Verizon).
. Created & documented flow charts and procedures for all
associated departments and external customers.
. Designed, tested, & managed SONET/DWDM networks/projects for
Telephony/Ethernet services utilizing Cisco 15454/15540 and
Nortel 3500/5200 equipment (AG Edwards, Iron Mountain,
Instinet, McGraw Hill, Schwab, Swift, United Technologies, and
Verizon).
. Reviewed MOPS with all associated departments, customers and
vendors for both new & existing systems prior to each
installation.
. Managed and coordinated the installation and implementation of
all projects with all departments, customers & vendors.
. Resolved significant installation issues during implementation
and escalated as needed.
. Completed updates of all associated project documentation, post-
mortems, and follow-ups for all projects with all associated
departments & customers.
. Provisioned, tested, and resolved issues for T1-T3 & OC3-OC192
circuits.
. Utilized Cisco routers, switches, & optics for system lab testing
(LAN/WAN).
Branch Manager/Broadband Technician, January 2002 - August 2004
Security Services/AT&T Broadband, Alpharetta, Georgia
. Managed and maintained customer accounts generating millions of
dollars in revenue.
. Improved customer relations via meetings, corrective action,
and procedure updates.
. Configured and tested data services via Cisco, Arris, Motorola
CMTS routers & switches for DOCSIS.
. Responded to request for subscriber installation/problem
diagnosis of voice, video (HFC), VOD, & data (HSD) issues.
. Maintained system specifications per company, local government,
and federal guidelines.
Sr. Technical Support Engineer, February 2000 - August 2001
Nortel Networks, Alpharetta, Georgia
. Managed, analyzed and resolved critical business/technical
customer issues via global site visits.
. Managed, Designed, and tested (HFC) voice & data/SONET/DWDM
systems via both Nortel & Arris equipment.
. Managed and provided global resolution for T1-T3 & OC3-OC192 circuits,
Cisco routers/switches, (HFC) Ethernet, DOCSIS/CMTS/Modems, MPLS,
TCP/IP.
. Worked with Arris to resolved complex Tier 3 & 4 Cornerstone Voice
system issues via HFC networks.
. Provided weekly updates to all associated departments and customers
for all issues found and resolved.
. Trained internal staff members on new/existing system
functionality/technology as needed.
. Attained knowledge & experience on VOIP, VPN, and Wireless
technologies.
. Updated global staff & customers on different system issues and
resolutions.
NOC/Telephony/Transmission Technician, June 1997 - February 2000
Knology, Augusta, Georgia
. Managed and coordinated the installation, maintenance, and resolution
of complex issues for Telephony, Data/Ethernet, Broadband (HFC), and
Optical networks including OC-12/48 rings and POP sites.
. Created test labs for new Cornerstone Voice software/equipment.
. Worked with Nortel & Arris to resolve complex Cornerstone Voice system
issues via HFC networks.
. Resolved and escalated trouble tickets for T1-T3 and OC3-OC48
circuits.
. Monitored and analyzed Optical, Data, and RF equipment in a 24/7
environment.
Telecommunications Operator/Analyst/Supervisor, September 1990 - June
1997
U.S. Army, USA/Saudi Arabia/Korea
. Managed the installation, operation, maintenance, & trouble
resolution of telecommunication systems.
. Managed the daily operations of the Telecommunication Center
including distribution of required system updates and
communication security.
. Composes correspondence, sets up and maintains: logs, rosters,
status boards, charts, graphs, and view graphs required for
information service support.
. Briefs staff and operations personnel on telecommunications
matters.
. Provided guidance and training to staff members on required daily
duties and significant updates.
. Tested and resolved issues with electrical (T1-T3) & optical (OC-3-
OC48) circuits.
. Assisted in problem resolution and installation of SATCOM/LAN
equipment.
EDUCATION
Master of Business Administration/Concentration in Information
Security/Wireless Certificate, June 2006
Keller Graduate School of Management, Alpharetta, Georgia
Graduated: W/Distinction
Bachelor of Science in Network and Communications Management, October 2004
DeVry University, Alpharetta, Georgia
Graduated: W/Honors
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