Human Resource Manager

MELISSA LERNER

**** * ***** *** 913-***-**** C/H

Spring Lake, NJ 07762

AREAS OF EXPERTISE

Policy Interpretation, Employee Relations, Recruitment, Project Management Training/Management,

Compensation, Workers’ Compensation, Performance Management

H&R BLOCK Kansas City, MO 2/2011-Present

Lead Associate Relations Advisor

• Co-manage the Associate Relations Center which consists of 11 employees who manage employee

relations issues throughout the country.

• Investigates associate complaints utilizing professional knowledge of federal, state and/or local HR Laws,

Corporate policies and Code of Business Ethics and advises associates and management appropriately.

• Provide training and coaching to Company leaders on fair employment practices.

• Work strategically with senior management on legal, performance Integrity and ethical issues.

MENORAH MEDICAL CENTER Overland Park, KS 2/2008 -2/2011

Recruitment and Retention Specialist

• Managed the recruitment process for all positions which include developing action plans

for recruitment strategies. Created department plans for hard to fill positions.

• Created new process that addressed turnover, job postings, on-boarding, and time to

fill. Met with new employees after 30, 90 days. Reduced time to fill from 140-40 days.

• Recruited at local and out of state job fairs.

• Designed, developed and train all directors on the internal selection process.

• Managed staff relations issues and investigations with union and non-union employees.

• Designed, developed and train all directors on the internal selection process.

• Worked with directors on interpretation of union contract.

• Back-up for HR Director.

SHAWNEE MISSION MEDICAL CENTER Overland Park, KS 9/2002- 2/2008

Workers’ Compensation

• Managed the WC process and Modified Duty Program for over 2800 employees.

• Responsible for the OSHA log for the hospital and all locations.

• Managed all employee relations, payroll and performance management issues for the program.

• Created Modified duty Program that won Excellence in Action Award for Program. Program now used as a

template for other AHS hospitals.

SAINT LUKES SHAWNEE MISSION HOME CARE & HOSPICE 9/2000-

3/2002

Human Resource Director

• Directed the management of compensation, benefits, payroll, training, recruitment & retention efforts,

performance management, HR regulatory compliance and employee relations for 250 employees.

• Managed payroll conversion and developed HR strategic plan.

• Re-designed pay structure for key HC positions and Orientation process and designed employee morale

boosting programs.

CITIBANK, N.A. 1983-2000

Bankcard, Kansas City, Missouri 3/1995-4/2000

Vice President, Senior Staff Relations Manager

• Responsible for managing staff relations, compensation, HR projects, turnover efforts, Talent Inventory,

Balanced Scorecard, EEOC charges, workers’ compensation, performance management, FMLA, and FBI

report process for over 2000 employees.

• Managed the start-up of customer service department ending up with over 1100 new employees.

• Involved with all phases of start-up which included strategic planning recruiting & compensation.

• Strategized and partnered with CS director on business goals and objectives.

• Member of senior management team which designed and developed initiatives for the site.

Europe and North America Bankcards, Long Island City, New York 1/1994-3/1995

Assistant Vice President, Senior Human Resource Manager

• Generalist for over 400 exempt employees in NY Bankcards marketing and credit areas.

• Assisted HR director with re-organization efforts; outplacement and recruiting efforts.

• Managed the officer corrective action, EEOC charges and VISA/relocation process.

• Develop and implement a job discontinuance plan for site closure to include career counseling, placement,

in compliance with local laws. Approximate save, $500,000.

U.S. Bankcards, Citicorp Credit Services, Inc., Shrewsbury, New Jersey 6/1993-1/1994

Assistant Vice President, Senior Human Resource Relationship Manager

• Stand alone generalist for 275 employees in a credit collection call center environment.

• Assisted in developing new corrective guidelines for attendance/performance for 9 regions.

• Designed, developed, implemented, “CitiFun”, and employee driven morale boosting program.

• Develop/ implement a site closure strategic plan. Work with affected staff. Expense save $500,000.

New York Bank Operations, Citiphone, New York 1988-1993

Assistant Vice President Senior Human Resources Manager

• Stand alone generalist responsible for providing HR support for 400 employees in 3 locations in the areas

of staff relations, compensation, career development, policy and application and EEOC.

• Managed all compensation forecasting which included salary forecasting, raking/rating, job evaluations,

appraisals and MBOs while working on manpower and infrastructure issues.

• Won Top Operations Performer (T.O.P) award in 1988, 2 awards in 1989, 2 in 1993.

• Won the Managing director award in 1990 (won a trip to Barbados).

Northeast Region/Queens North Retail Branches, New York 1986-1988

Manager, Generalist/Recruiter

• Conducted climate reviews, reported results and developed action plans.

• Responsible for all recruitment and generalist activities for all 26 Queens North Branches.

• Managed the 1987 Management Associate Program and related campus recruitment activities.

• Conducted presentations at high schools, branches and community training programs.

Corporate Human Resources, New York 1985-1986

• Managed the internal placement process for J.O.B. Program, while assisting in writing the bulletins.

• Implemented and managed the J.O.B. hotline, a corporate dial-up job posting system.

EDUCATION

Montclair State, Upper Montclair, New Jersey – B.A. in Sociology, minor in English

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