Customer Service Management
Resume:
Mallory Swegles
Ayr, Ontario
*******.*******@*****.***
O B J E C T I V E
To utilize administrative and customer service skills acquired through working with various non-profit
and for-profit organizations as their main contact for the community
PERSONAL PROFILE
• Strong time management and organizational skills
• Skilled at working well under pressure with a strong attention to detail
• Able to work independently and as a team member
• Excellent written and verbal communication skills
PROFESSIONAL EXPERIENCE
Fundraiser December 2014 - Present
Donorworx Inc.
• Promoting World Vision's child sponsorship program and gifting options in a mall setting
• Inspiring and influencing others using excellent communication skills
• Developed ability to work under pressure and to meet targets
Area Manager, Independent Consultant January 2013 -Present
Arbonne Canada, Ayr, Ontario
• Mentoring and coaching new consultants and leaders, and providing ongoing support to my team
• Ensuring client satisfaction through telephone, electronic and face-to-face communication
• Participating in regular trainings regarding sales techniques, and product and industry knowledge
• Promoting products and educating consumers at trade show events and at in-home workshops
Leasing Agent April - November 2014
Terra Corp Management Inc.
• Provided exceptional customer service by managing prospects' needs
• Toured prospects through the community with an in-depth understanding of product knowledge
• Responsible for the completion of all associated application and lease paperwork
• Assisted with advertising and marketing rental properties
Sponsorship and Grants Coordinator July 2013 - Feb. 2014
Flat Track Canada Inc., Cambridge, Ontario
• Researched partnership and funding opportunities to effectively advance the goals of the
company, and developed a comprehensive sponsorship package
• Utilized various marketing techniques to increase event attendance and network with other
industry professionals
• Responsible for updating the Flat Track Canada website and developing articles for the e-
newsletter
PROFESSIONAL EXPERIENCE CONTINUED
Donor Services and Grants Administrator 2012-2013
The Kitchener and Waterloo Community Foundation, Kitchener, Ontario
• Performed a complete review of grant applications and collaborated with the grants committees
• Processed accounts payable and grant cheques in a timely manner
• Responsible for processing fund agreements and providing yearly fund statements to donors
• Assisted in preparing the audit report and annual report for the 2011 and 2012 fiscal years
• Responsible for processing donations and issuing receipts to donors
• Administrative duties, including customer service, inventory management, and meeting minutes
• Responsible for the back office administration for the Cambridge and North Dumfries
Community Foundation in the areas of gift processing, donation receipting, and accounts payable
Conservation Volunteer Coordinator 2010-2012
The Nature Conservancy of Canada, Guelph, Ontario
• Researched partnership and funding opportunities to effectively advance the goals of the
Program, and developed a comprehensive corporate donor package
• Assisted in reporting on the impact of the Conservation Volunteers Program in 2010 and 2011
• Supported the National Conservation Volunteers Program Manager in developing and submitting
grant applications to ING Direct Canada and TD Friends of the Environment Foundation
• Responsible for updating the Conservation Volunteers website and developing articles for The
Ark and e-newsletter
• Assisted in building capacity among regional staff by researching and developing resources
related to volunteer management
• Contacted school boards, schools, municipalities and businesses across Canada to promote the
Program
Community Development Fund Coordinator 2009-2010 (contract)
Orillia and Area Community Futures Development Corporation, Orillia, Ontario
• Performed a complete review of grant applications and presented recommendations to the Review
Committee
• Prepared third party contribution agreements, processed financial claims, and performed on-site
monitoring visits of projects
• Assisted in the completion of monthly financial claims in reporting to the Federal Economic
Development Agency for Southern Ontario
• Developed job descriptions, job advertisements, interview questions and employee contracts for
the Orillia Laser Tag Facility operated by the Orillia Youth Social Enterprise Corporation
• Developed policies and procedures, including the Code of Conduct, Employee Handbook,
Harassment and Abuse Policy, Health and Safety Policy, and Equality and Diversity Policy for the
Orillia Laser Tag Facility
E D U C AT I O N
International Project Management, Honours Postgraduate Certificate 2008-2009
Humber College, Toronto, Ontario
International Development, Honours Bachelor of Arts 2004-2008
University of Guelph, Guelph, Ontario
(Concentration in Political Economy and Administrative Change)
C O M M U N I T Y I N V O LV E M E N T
Club Member 2012-2013
Rotaract, Waterloo, Ontario
• Responsible for coordinating guest speakers for bi-weekly meetings to discuss various topics
related to the core interests of the Club, and informing Club members of professional
development opportunities in the community
Research Assistant and Public Speaker 2008-2009
UNICEF, Toronto, Ontario
• Utilized various teaching methods in presentations to elementary and high school students
regarding the Trick or Treat Campaign, child labour, children’s rights and climate change
• Researched climate change and HIV/AIDS to create documents, including a handout, website
compilation and introductory paragraphs as a framework for workshop activities
President 2006-2008
Rotaract, University of Guelph, Ontario
• Assisted Rotary in developing initiatives for a new club, and recruited club members and an
executive team
• Planned weekly club meetings, inviting Rotarians as guest speakers
• Organized and led a group to decorate a local park with holiday lights, paint inside a mental
health shelter, collect canned goods for the Guelph Food Bank and participate in Relay for Life
• Employed financial management and inventory management skills to fundraise for Streetkeepers
International’s Opportunity Village project in Nepal
Conference Coordinator 2004-2008
Rotex, London, Ontario
• Interviewed potential exchange students
• Led orientation and preparation sessions regarding culture shock, abuse, body language, travel
safety, cross-cultural understanding and time management
• Communicated with exchange students overseas to assist with problem solving mitigation
• Counseled returning students battling reverse culture shock
• Acted as liaison between Rotary and exchange students
ACCOMPLISHMENTS
• Placement on Dean’s List for achieving an average above 80% in Winter 2007 and Winter 2008
• Canadian Youth Ambassador with the Rotary International Youth Exchange Program - One year
spent in Finland
• Extensive travel including: Finland, Sweden, Denmark, Germany, France, Italy, Monaco,
Belgium, Austria, The Netherlands, Russia and Cuba
•
ADDITIONAL SKILLS AND EXPERIENCE
Languages
• English (fluent), Finnish (conversational), French (basic), Spanish (basic), Italian (basic)
Computer Skills
• Proficient in FIMS, Raiser’s Edge, Microsoft Office ( Word, Excel, PowerPoint, Outlook), social
networking media, Survey Monkey
Contact this candidate