Customer Service Project Manager

Matthew L. Grahovac

**** ***** ***** ******* ***. D, Rockville, MD 20850

Phone: 219-***-**** ? Email: ********@*****.***

PROFESSIONAL EXPERIENCE

Montgomery County Police Department, Montgomery County, Maryland

August 2013 - April 2015

Police Officer

Patrolled and responded to dispatch calls to enforce laws and

ensure public safety. Investigated criminal activity; interviewed victims,

witnesses, and suspects

Identified, pursued, and arrested suspects and perpetrators of criminal

acts

Recorded facts to prepare accurate and complete incident reports and

statement of charges

Relayed complaint and emergency information to appropriate agency

dispatchers

Rendered aid to accident and other persons requiring first-aid for

injuries

Testified in court to present evidence or act as a witness in both traffic

and criminal cases

Taco Bell, Hobart IN Jun 2007 - Aug 2013

Team Trainer

Worked part-time, while attending high school and college, at

this American chain fast-food restaurant

Handled currency and credit transactions quickly and accurately

Assured that customer demands were met and their experience was satisfying

Upheld high standards of customer service during high-volume, fast-paced

operations

Followed procedures for safe food preparation, assembly, and presentation

Purdue University Hall of Music, West Lafayette, IN

Aug 2010 - May 2013

Staging Work-Study Employee

Assisted in setting up many of the 1,000 events held at Purdue University

every year, from rock concerts to seminars, renowned speakers to

commencement ceremonies

Assembled, disassembled, painted and transported staging, sound, lighting,

and pyrotechnic equipment

Performed maintenance on the Hall of music facilities around Purdue's

Campus

Worked approximately 20 hours a week for 3 straight academic years, while

maintaining an above 3.0 GPA at Purdue

Miami-Dade Police Department, Doral, FL Aug 2012 -

Dec 2012

Student Intern

Worked with sworn officers and support staff for over 20 different entities

within a major metropolitan environment for approximately 15 weeks

Assisted officers and support staff with various functions including (but

not limited to) record keeping, maintenance of police vehicles,

observations, and investigations

Took 12 online credit hours for Purdue University while working with the

department approximately 40 hours per week and living over 1,200 miles away

Met with officers and support staff to discuss their objectives,

motivation, and advice about police work

Observed homicide investigations, routine arrests, prisoner processing

procedures, defensive driving tactics, proper note-taking, and accurate

report writing

EDUCATION

Purdue University, West Lafayette, IN; Bachelor of Arts Aug

2009 - May 2013

Major: Law & Society

Minor: Forensic Science

Overall GPA: 3.24 out of 4.0 scale

AWARDS

Chris Wilcox Memorial Scholarship: Delta Upsilon fraternity, Spring

2010

Service Excellence Scholarship: Delta Upsilon fraternity, Spring 2011

- Spring 2012

LEADERSHIP experience, ACTIVITIES, COMMUNITY INVOLVEMENT

Vice President: Delta Upsilon fraternity, Spring 2010- Spring

2012

New Member Educator: Delta Upsilon fraternity, Spring 2013

Judicial Board Clerk: Purdue University Interfraternity Council, Spring

2012

Purdue Homecoming Court: Homecoming Candidate, Fall 2011

Team Leader: Boiler Gold Rush, Spring 2011 - Fall 2011

High school sponsored foreign exchange trip: Germany/Austria, Jun 2008 -

July 2008

Boiler Blast: volunteer, Spring 2010-2013

Assisted office manager, faxed documents

Assisted local community members and local non-profit agencies with spring-

cleaning and other tasks that were needed

Software experience

MS Office: Word, Excel, PowerPoint, Access, Outlook, Publisher,

Project Manager

LANGUAGES

German: Elementary Level

Spanish: Elementary Level

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