Customer Service Manager

Derik S. Boush

**** ********** **. • Raleigh, NC 27615 • 919-***-**** • **********@*****.***

PROFESSIONAL PROFILE

A highly capable manager with keen logistical, analytical, problem-solving, and

interpersonal skills. Extensive experience with managing functions including Operations,

Engineering, Marketing, Account Management, and Administration.

HIGHLIGHTS

• Team Building & Leadership • P&L Responsibility

• Contract Negotiations • Company Start-up Experience

• Planning & Scheduling • Problem Solving

• Customer Service • Facility Layout Design

• Space Planning • HR Principles and Practices

PROFESSIONAL EXPERIENCE

Home Style Solutions, Raleigh, NC April 2012 – Present

Operations Manager

• Responsible for day-to-day company operations.

• Established and implemented departmental policies, goals, objectives, and procedures.

• Maintained full P&L responsibility.

• Had overall responsibility for short/medium term planning and organization of all

resources.

• Maximized accuracy, productivity and space utilization.

• Assisted in the recruitment, training and development of staff.

• Developed and administered budget, including marketing, operations and payroll.

• Prepared contractual agreements with vendors and clients.

New Traditions, Charlotte, NC August 2009 – Sept. 2010

Operations Manager

• Managed employees in the Design, Marketing and Customer Service departments.

• Created procedures and policies that increased efficiency as well as customer

satisfaction.

• Managed budget for the organization to influence organization's financial profitability.

• Developed and managed company web site.

• Responsible for facility layout and design.

Derik S. Boush

919-***-**** • **********@*****.***

Studio C Design, Charlotte, NC April 2004 – August 2009

Vice President of Business Operations

• Lead company from startup to over $1 Million dollars in revenue in less than two years.

• Had total P & L responsibility.

• Authored company business plan to successfully secure financing.

• Supervised Project Managers in the scheduling, development, procurement,

construction, and close out phases of projects.

• Interfaced with subcontractors on a daily basis.

• Provided cost evaluations, developed bids, negotiated contracts, purchased material

and prepared budgets.

• Responsible

• Wrote design specs for client projects.

• Oversaw all financial planning, management and policies.

Concepts Holding Inc., Charlotte, NC May 1995 – April 2004

Manager of Business Operations

• Supervised employees in the sales, marketing, customer service,

and CAD departments.

• Responsible for day-to-day company operations.

• Developed and implemented operational policies and procedures.

• Managed advertising budget and directed marketing operations including content

management, web site production and graphic production.

• Negotiated contracts with major print publishers.

• Planned, coordinated and supervised International Trade Shows.

• Supervised overall financial system, HR management, IT system and business

controls.

• Oversaw Human Resources functions including interviewing, hiring, terminations,

training, and payroll.

EDUCATION

B.S. Industrial Management - North Carolina Wesleyan College, Rocky Mount, NC

A.A.S. Electronic Engineering - Central Piedmont Community College, Charlotte, NC

TECHNICAL SKILLS

Proficient in Windows operating system, Mac OSX, MS Office (Word, Excel, PowerPoint

& Outlook), Filemaker Pro, Photoshop, Illustrator, InDesign, AutoCAD, VectorWorks

CAD

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