Customer Service Manager

Alita Erskine

**** ******** **. **********, ** 358**-***-*** 3611 *****.*******@*****.***

Objective To obtain employment with an established company where acquired skills and

abilities are utilized with potential for advancement based on performance.

Have Food Manager Certification by Serve Safe.

Experience CEO & Founder

2011 – Present A Family Affair Catering & Soul Food Restaurant Huntsville, AL

• Responsible for ensuring a high level of customer service, satisfaction, and

quality product

• Responsible for restaurant/catering operations such as inventory control,

sales, cash management, menu preparation

• Responsible for preparing invoices, taxes, reports, letters, and other

documents using Microsoft Office Suite

• Responsible for marketing via social media and other outlets

Administrative Assistant

2012 – 2013 Cumberland Presbyterian Church in America Huntsville, AL

• Perform general clerical duties to include but not limited to: photocopying,

faxing, mailing, filing and retrieving documents and reports, answering

telephone using proper protocol and transfer to appropriate staff member.

• Prepare invoices, vouchers, reports, memos, letters, and other documents

using Microsoft Office Suite

• Sign for packages and distribute

• Other duties as assigned

Restaurant Manager

2010 - 2011 Paradigm Investment Group, dba Hardee's Huntsville, AL

• The duty and responsibility of performing a whole range of managerial and

operational tasks including counting inventory for all the supplies in the store

• Implementing food safety control

• Improving customer service and client relationships

• Also responsible for creating the daily reports, making daily deposits, and

other related tasks

Restaurant Manager

2010 - 2010 DenSuccess, dba Denny's Huntsville, AL

• Provide leadership and supervision to restaurant employees for all aspects of

each shift worked

• Supervise 15 - 20 restaurant employees per shift

• Direct accountability for all operational results for each shift worked

Restaurant General Manager

2006 - 2010 Tacala, LLC dba Taco Bell Huntsville, AL

• Driving excellence in customer service

• Maintaining company standards in product and facility specifications

• Supervising food handling procedures and operational processes

• Exercising basic, shift to shift financial control to meet the restaurant profit

margin profits targets

General Manager

2001 - 2006 Griggs Foods/ dba Krystal Oxford, AL

• Responsible for all restaurant operations i.e. inventory control, sales,

scheduling, positioning, cash management, motivation

• Maintain a high level of customer service and quality of product

• Responsible for training all new employees, store year to date standard rating

89.38% (Krystal’s corp. average is 82%)

• Sales growth in 04’ 8.74% over 03’

Education

Jacksonville State University Jacksonville, AL

2000 - 2005

Bachelor Of Science-Business Administration-Management

15 hours left to complete

Ayers State Technical College Oxford AL

1998 - 2000

Associates Degree - Computer Science Technology

• Graduated Magna Cum Laude 3.9 g.p.a.

• Received certifications in Business Computing Technician, Data Processing,

and Microcomputer Repair Technician

• Student Government Assoc. Secretary 1998, President 1999 - 2000

• National Vocational Technical Honor Soc. President 1999 - 2000

• Phi Theta Kappa Honor Society Vice President of Communications 1999

-2000

• Math Club Treasurer 1999 - 2000

• Phi Beta Lambda Professional Business Organization Member

• Who’s Who Among American Junior Colleges - 2000

Interests Proficient in Microsoft Office Suite, multi-line telephone, adding machine, cash

register, data entry, customer service and sales.

References References are available on request.

Contact this candidate