Customer Service Management
Resume:
OGBOO SOSI
*** *. ****** ***. • Rutledge, PA ****0
Home: 484-***-****, Cell: 267-***-****
******@*****.***
OBJECTIVE
Registered Pharmacist, licensed in Pennsylvania and Delaware, dedicated to providing quality patient care and dispensing
medications accurately and safely, seeking opportunities in hospital, mail order, long term care, industry, pharmacy benefits
management or retail.
QUALIFICATIONS SUMMARY
• Pharmacist- Worked in a high volume mail order pharmacy (electronic processing of prescriptions, automated and
closed door setting). Also have six years retail pharmacy experience in the United States. Good knowledge of
pharmaceuticals, pharmacy operations and regulations.
• Pharmacist - Worked in hospital, retail and wholesale pharmacy settings outside the United States. Supervised pharmacy
operations, filled prescriptions and counseled patients and provided drug and healthcare information.
• Administrator- Headed the licensing department of the state board of pharmacy in Ghana. Processed applications for
pharmacy licenses and ensured compliance of pharmacy businesses with prevailing laws.
SKILLS
Accurate prescription dispensing and strong ability to interpret medication orders and transcribe to computerized patient
profiles. Drug therapy review, drug safety, quality assurance and patient counseling. Pharmacy operations and inventory
management. Prescription insurance matters. Pharmaceutical calculations. Strong written and verbal communication skills.
Microsoft Office and Outlook. Meticulous and well organized. Excellent customer service skills. Able to work effectively
with people of diverse backgrounds and cultures. Team player with positive attitude and very reliable. Quick learner.
EDUCATION
• Ghana Institute of management and Public Administration (Accra, Ghana)
Certificate in Public Administration. Completed with distinction. (May-July 2004)
• Management Development and Productivity Institute (Accra, Ghana)
Certificate in Office Management and Administration (May 2002)
• University of Science and Technology (Kumasi, Ghana)
Bachelor of Pharmacy. Graduated with Honors. (September1990-July 1994)
EXPERIENCE
• CIGNA HOME DELIVERY PHARMACY
Pharmacist (Contractor) (August 2014-Date)
o Verify prescriptions from all over the country for transcription quality and accuracy
o Check prescriptions for compliance with state and federal regulations, and company protocols and policies
o Edit prescriptions translated by technicians when necessary
o Review patient medication profiles and check for appropriate dosing, drug interactions and duplication of
therapy, and resolve appropriately
o Contact healthcare providers for clarification of prescriptions
o Route prescriptions with issues to appropriate queues and stations for resolution
o Check and ensure correct medications and other supplies are dispensed
o Monitor workflow at product verification stations
• BREWERYTOWN PHARMACY(Philadelphia, PA)
Pharmacist (April 2013-July 2014)
o Verify prescriptions for transcription accuracy and ensure correct medications and other supplies are dispensed
o Check prescriptions for drug interactions and duplication of therapy and resolve appropriately
o Counsel patients about their medications and advise them on OTC products
o Contact prescribers for prescription refills or resolution of therapy issues
o Resolve third party/insurance issues
o Supervise and guide Pharmacy Technicians in performance of their duties
o Monitor inventory and ensure medications are ordered as needed
• CAREMARK MAIL ORDER PHARMACY (Wilkes Barre, PA)
Pharmacist (Contractor) (March 2012- February 2013)
o Verified over 100, 000 prescriptions from all over the country for quality and accuracy
o Checked and verified prescriptions for compliance with company protocols, policies and regulations
o Evaluated patient data and medication history as needed
o Edited prescriptions translated by technicians when necessary
o Reviewed prescriptions with drug interactions and therapy duplication and resolved appropriately
o Contacted healthcare providers for clarification of prescriptions
o Checked accuracy of medications and other supplies or products prior to shipping
o Routed prescriptions with issues and rejected prescriptions to appropriate stations for resolution
o Monitored workflow at product verification stations
o Verified controlled drug prescriptions and reviewed narcotic reconciliations in Control Room
• CVS PHARMACY (Prospect Park, Pennsylvania)
Pharmacy Intern (Oct 2008-Feb 2012)
o Created and maintained patient profiles
o Did prescription ent ry
o Filled prescriptions
o Performed inventory management duties
o Assisted customers on phone and at cash register and general customer care
o Counseled on prescription and OTC medications
o Transcribed voicemail prescriptions
o Contacted and interacted with doctors and nurses to request refills and resolve problems with
prescriptions
o Assisted pharmacist with compounding
o Assisted pharmacist with drug utilization review
o Insurance billing and resolving billing problems
• CVS PHARMACY (Prospect Park, Pennsylvania)
Pharmacy Technician (Mar 2007-Sept 2008)
o Performed data entry
o Filled prescriptions
o Performed inventory management duties
o Assisted customers on phone and at cash register and general customer care
• PHARMACY COUNCIL (Accra, Ghana) – State Board of Pharmacy
Head of Premises Licensing and Enforcement Unit (April 2002-September 2006)
o Screened and processed pharmacy license applications
o Scheduled interviews and appointments for applicants
o Organized examinations and interviewed applicants requesting licenses to supply over-the-counter (OTC)
medications
o Organized meetings and prepared working documents and reports for the committee responsible for license
approval and the disciplinary committee
o Wrote minutes for all committee meetings
o Printed approved licenses
o Prepared periodic reports
o Managed records of over 10,000 licensed facilities
o Developed SOPs for efficient work flow
o Conducted investigative inspections
o Coordinated the implementation of disciplinary measures
o Prepared training manuals for OTC service providers and conducted training
o Procured supplies for the department
VARIOUS RETAIL AND HOSPITAL PHARMACIES (Ghana)
Pharmacy Manager/ Staff Pharmacist/ Pharmacy Intern (July 1991-January
2002)
o Filled prescriptions
o Counseled and educated patients
o Managed Inventory
o Supervised staff
o Compounded medications
o Prepared infusions
o Assisted my preceptor in collecting data for a World Health Organization sponsored research on prescription
patterns
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