Customer Service Representative

P at r ick Persun

**** ****** ****, ******, ** 18850

Home: 570-***-**** p *****@****.***

Summa r y

I am a dedicated Customer Service Representative and Lead Operator with excellent people and

computer skills, capable of managing personnel, work schedules, preparing and maintaining reports. I

would like to secure a position that will enable me to use my strong communication, organizational

skills, customer service background, operations leadership and my ability to work well with people.

H ighlights

• Strong Interpersonal communication skills.

• Problem analysis and problem solving.

• Organizational skills and customer service oriented.

• Adaptability and ability to work under pressure.

Expe r ience

Dispatcher

January 2015 to Present

Mountain Energy Services – Wyalusing, PA

• Responsible scheduling and dispatching water t rucks for the oil and gas industry.

• Responsible for interacting directly with customers, entering job orders and ensuring that job

orders are carried out on time and customer needs are met.

• Interact with sales and accounting managers.

• Deal with customer complaints, making sure corrective actions are put into place.

Customer Service Representative

November 2009 to December 2014

E. I. DuPont – Towanda, PA

• Responsible for interacting directly with customers, entering orders and ensuring that orders

a re delivered on time and customer needs are met.

• Interact with sales and accounting managers.

• Deal with customer and carrier complaints, making sure corrective actions are put into place.

• Aid AR with account receivable collections.

• Support shipping as the Export shipping lead.

• Earned a Six Sigma Green Belt certification for my work with DuPont’s Certificate of Analysis

p rogram.

• Have worked directly with HR on the past two hiring campaigns conducted by E.I. DuPont

Towanda, aiding in the interview and testing phases.

Chief Operator

November 2007 to November 2009

E. I. DuPont – Towanda, PA

• Responsible for leading and directing an asset team to meet company goals, while maintaining

focus on safety and quality

• Worked with management and schedulers to create a more proficient schedule so customer

orders would be met in a timely manner.

• Trained new operators and implemented new division operator t raining program to improve

retention rates and increase production.

• Monitored process units and quality control testing performance for plant processes.

SAP (Systems Application P roducts) Resource Specialist

January 2005 to November 2007

E. I. DuPont – Towanda, PA

• Responsible for monitoring material movement and maintaining accurate inventory counts

w ithin the SAP system.

• Fix problems with inbound and out bound orders.

• Ensure orders were received and shipped properly so assets would not fall off schedule and

customer orders would deliver on time.

• Set up and auditing schedule for the site to insure accurate inventory counts were kept.

• Trained operation personnel on SAP functionality.

Coating Operator

August 1994 to January 2005

E. I. DuPont – Towanda, PA

• Responsible for setting up and running f lammable film coaters and f lammable pump room

operations, while maintaining a safe work environment.

• Communicated with management and schedulers to insure operations were on schedule and

operating with in established guidelines.

• Insured that the assets were supplied with the correct raw material and quantities to meet

schedule demands.

Education

Bachelors: Political Science: GPA: 3.10

Lycoming College (1993) – W illiamsport, PA

Bachelors: Criminal Justice: GPA: 3.10

Lycoming College (1993) – W illiamsport, PA

Ce r t if icat ions

• Six Sigma Green Belt

• 2011 Certification of Excellence: Displays Enhancements Business

• Certified First Responder: E.I. DuPont emergency brigade (15 years of Service)

• CPR AED certified

A ddi t ional I nfo r mat ion

Volunteer Work

• Towanda Junior Football P resident -- Responsibilities include keeping and maintaining

a ll league records and certifications, scheduling league meetings, guidance for league

committees, create the league schedule and practice programs, ensure league safety standards

and certifications are met and up to date.

• Bradford County Pool League Secreta ry – Responsibilities include creating the league

schedule, scheduling all league meetings, maintaining league records and meeting notes,

maintaining league stats, planning the league banquet.

Contact this candidate