Customer Service Representative

LaKeisha Allen

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***** ********** ***, *******, ******** 48235 313-***-****

**************@*****.***

Objective

I am seeking a challenging and responsible position where I can utilize my skills and reach a degree of proficiency in the

clerical field.

Qualifications

Excellent interpersonal and organizational skills

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Proficient in various computer software programs

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Knowledge of general accounting

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Excellent clerical/office/receptionist/customer service skills

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Experienced in Internet navigation/Email/Search engines

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Knowledge of Corel and Microsoft software

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Types 55 WPM

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Education

2002 2004 Wayne State University, Detroit, and MI Major: Interdisciplinary Studies GPA: 2.83

1995 1995 SER Metro Business and Technical Institute, Detroit, MI Certificate of Completion/Computerized Acct.

1990 1994 Cass Technical High School, Detroit, MI Diploma/Business Administration

Experience

Parking Enforcement Officer, The City of Detroit Municipal Parking Department, Detroit, MI 2011 Present

Responsible for writing parking violations, booting vehicles and towing abandoned vehicles.

Senior Clerk, The City of Detroit Buildings & Safety Engineering Department, Detroit, MI 2001 2011

Duties include verifying and processing overpayments and refunds f or the Buildings & Safety Department. Auditing and

balancing out the different plumbing, heating, electrical, mechanical, and the rental registrations/ inspections fees for

residential and commercial accounts for the BSED department. Performed also general clerical, office, and customer

service duties.

Junior Typist/Typist, The City of Detroit Buildings & Safety Department, Detroit, MI 1996 2001

Responsible for handling the Plumbing Cross Connection Inspection and the Building Inspections accounts. Billing

customers for services purchased from the City of Detroit. General clerical and office duties.

Customer Service Representative, Michigan Consolidated Gas Co., Detroit, MI 1995 1996

Responsible for contacting customers with delinquent gas bills. Performing commercial and residential questionnaires

on Michigan Con Gas customers while performing other customer service duties.

Librarian, General Motors Corporation Cadillac Division, Detroit, MI 1992 1993

Responsible to the Market Research Department, typing various correspondences, documenting, filing and circulating

automotive statistical reports. Duties also included answering switchboard and customer contact. General clerical/office

duties along with customer service.

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