Customer Service Administrative Assistant

V ICK IE TAPP

**** * ******* ****** • T ifton, GA 31794 • 229-***-**** • ************@*****.***

PROFESSIONAL PROF I LE

Quality-focused professional with 1+ years of medical front reception experience. Performs a wide range of

secretarial and administrative duties to assist with the planning, management and coordination of the

department's overall objectives. Ensure accurate demographic information for medical records database.

Knowledge of Microsoft Office (Word and Excel); Type 65 WPM.

First Aid and CPR Certified.

KEY QUAL IF ICAT IONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Law & Ethics H IPAA Compliance Pharmacology Anatomy & Physiology

Pathophysiology for Medical Office Medical Transcription Office Accounting MS Office/Word

Principals of Management Computer Information Systems Medical Billing Medical Records

M anagement

Introduction to Medical Assistant EHR/EMR Greenway PrimeSUITE Practice Management

Software

CERT I F ICAT IONS

Working towards Medical Administrative Assistant Certification (CMAA)

EDUCAT ION

Ul timate Medical Academy

Health Science Associate in Science Degree – Medical Administrative Assistant, 06/2015

U ltimate Medical Academy – Medical Administrative Assistant, 12/2014

Comprehensive Training Included:

Medical Assisting, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care

Settings, Health Care Payers, Basics of Procedure and Diagnosis Coding from Medical Records,

Reimbursement Systems, Word Processing and Medical Practice Management Systems.

Moult r ie Technical College, Moult rie, GA – Certificate for CNA, 06/2014

RELEVANT M ED ICAL I N DUSTRY EXPER IENCE

Dr. Joe C. Liu, M.D., Pediatrics, Tifton, GA 04/2001 – 05/2002

Medical Receptionist

Ensured a friendly and efficient visit for patients.

Served as initial contact and provided top-notch customer service.

Checked patients in, scheduled appointments, and filed insurance and Medicaid claims.

Name, (Cont.)

ADD I T IONAL WORK EXPER IENCE

Arby’s Restaurant, Moult rie, GA 05/2013 – Present

Assistant Manager / Customer Service Associate

Oversaw establishment while on duty.

Ensured all employees followed food safety procedures, and adhered to standards for customer

service.

Created schedules, operated cash register, and processed t ruck orders.

Steak N’ Shake Restaurant, Tifton, GA 04/2011 – 01/2013

Service T rainer / Cashier / Customer Service Associate

Assisted the restaurant management team in training new team members.

Provided helpful feedback to help others meet job standards.

Offered fast and friendly service and operated cash register.

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