Customer Service Human Resources
Resume:
Debra Martinez
Susanville, CA 96130
************@*****.***
Versatile Health Care professional with background in physician/mid-
level provider recruitment, marketing, customer service, billing,
insurance claim adjudication with world renowned non-profit academic
medical center and federally qualified health clinic.
Strengths include time management, decision making, problem solving,
communication skills, and strong work ethic.
Physician & Mid-Level Provider Recruitment Covered California
Enrollment Staff Supervision Customer Service
Operations Customer and Client Billing Systems Insurance Claim
Adjudication Subrogation Management Human Resources
EXPERIENCE SUMMARY
NORTHEASTERN RURAL HEALTH CLINIC - Susanville, CA
Northeastern Rural Health Clinic is a Federally Qualified Health Center
(FQHC) serving greater Lassen County.
Outreach and Development Supervisor /Physician Recruiter
2014 - Present
. Direct supervision of Outreach and Development Specialist.
Provide multiple types of assistance regarding health coverage
options under Covered California, affordability, and insurance
enrollment. Direct interaction with patients to determine if
qualification criteria is met. In collaboration with CEO, develop
strategies and implement outreach plans to support community good
will toward NRHC.
. Coordinate candidate site visits and interviews for Physician/mid-
level providers.
. Assist with recruitment and selection activities that include
effective and diverse recruiting strategies (social networking,
job fairs, print media, school externship programs, job boards,
community/diversity resources, and staffing agencies) in
conjunction with Medical Director and CEO.
. Pre-screen candidates over telephone and conduct reference checks.
. Set up all temporary housing for both locum and permanent
physician/ mid-level providers, coordinate relocation
arrangements.
MAYO CLINIC - Rochester, MN
Mayo Clinic is a world renowned non- profit academic medical center,
focused in the areas of clinical practice, research, and education.
Customer Data Administrative Steward, Mayo Collaborative Services
2007-2011
. Ensured customer requirements were modeled to interface with Mayo
Clinic billing and lab testing systems.
. Maintained all legacy systems with required customer and contact data
while building out the SAP Business Partner Master (BPM) in parallel
with those legacy systems.
Debra Martinez Page 2
Billing/Receivable Management Representative, Mayo Collaborative Services
2005-2007
. Defined client accounts, maintained client special pricing and client
fee schedules
. Handled internal and external communication/correspondence to resolve
billing issues
Recovery Analyst, Recovery and Claims Services
2002-2005
. Investigated, initiated, and managed subrogation claims, probate,
bankruptcy, and complex insurance files
. Possessed knowledge of insurance practices, terminology and medical-
coding procedures (ICD-9, CPT-4, and UB-82)
Staffing Supervisor KELLY TEMPORARY SERVICES
- Rochester, MN 2001- 2002
. Sourced candidates, conducted pre-employment testing, pre-screening
interviews
. Extended job offers and coordinated placement with hiring supervisors
. Followed-up with customers to ensure satisfaction with services
Human Resource Assistant STYLECRAFT - Milford, IA
1998 - 2001
. Provided Human Resources support services for furniture manufacturing
facility of 800 employees.
Human Resources Assistant ROC MANAGEMENT - Spirit Lake, IA
1995 - 1998
. Provided human resources support services for retail pizza restaurant
chain of 300 employees for 48 stores within a 2-state area.
TECHNICAL SKILLS
Microsoft Office (Word, PowerPoint, Excel, Outlook, Internet Explorer,
Antrim, XIFIN (Mayo Medical Labs Billing Systems), Retrieve (Billing
Database), CRM (Microsoft Dynamics), SAP Business Partner Master, NextGen
EDUCATION
. Villanova University - Professional in Human Resources Certification
Program (2014)
. Certified Enrollment Counselor for Covered California (2014)
. Rochester Community and Technical College - Health Information Management
Program
. Augsburg College, Rochester, MN - Business Administration
. Mt. San Antonio College, Walnut, CA - Business Administration
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