Customer Service Manager
Resume:
K
E
L
E
C
H
I
U
Z
O
–
O
K
O
R
O
15018
Blackburn
Road
*************@*****.***
Burtonsville,
MD
20866
PROFESSIONAL
SUMMARY
• Disciplined
self-
starter
and
punctual
in
completing
assigned
tasks
• Excellent
troubleshooting
and
organizational
skills,
good
communicator,
multitasking
and
able
to
work
in
a
fast
pace
environment
• Capable
of
coordinating
entire
administrative
machinery,
exercising
prudence,
and
accomplishing
tasks
diligently
• Ability
to
manage
highly
sensitive
and
confidential
information
• Excellent
research
designing,
writing,
and
verbal
executive
presentation
skills
• Flexible,
adaptable,
innovator
and
enthusiast
• Commandeering
ability
to
lead
teams
and
implement
projects
for
maximum
benefit
to
organization.
RELEVANT
WORK
EXPERIENCE
Target
Corporation,
Rockville,
MD
09/2010
–
10/2012
04/2014
–
Present
Human
Resource
Team
Member
• Assisted
HR
Manager
throughout
recruitment
process
•
Managed
job
postings
•
Developed
pre-
screening
questions
•
Edited
and
published
job
advertisements
•
Assisted
with
reporting,
tracking,
and
producing
hiring
metrics
JHC
Technology,
Inc.
Waldorf,
MD
10/2012
–
07/2013
Business
Development
Associate
• Performed
tasks
such
as
organizing
and
filing
insurance,
bills,
contracts,
and
notices,
etc.
documents.
Maintained
accurate
records
of
JHC
business
on
SharePoint
sites.
• Managed
company
customer
payments
and
finances
in
QuickBooks.
• Created
and
maintained
all
administrative
documentation
on
employee
and
contractual
processes
and
procedures
for
JHC
records.
Created
employee
profiles
and
on-
boarding
documentation.
Used
eBility
for
time
tracking,
auditing,
and
cross-
referencing
with
client
time
sheets.
Assisted
in
the
management
of
resource
billable
item
allocation
and
client
allocation
tracking.
Maintained
soft-
recruiting
database.
Entered
401k
contributions
every
payroll
cycle.
• Assisted
in
the
management
of
Twitter,
and
accounts
by
posting
weekly
blog
post
updates
and
job
openings,
resulting
in
the
increase
in
clients
and
revenue.
•
Recruited
new
employees
through
resume
searches.
Performed
logistical
backend
planning
and
preparation
for
company
launch
events
such
as,
Las
Vegas,
NV.
Legal.
Maintained
contracts
list
and
client/partner/vendor
legal
document
physical
files.
Conducted
contract
expiration
audits.
• Participated
on
proposal
teams
to
provide
research,
writing,
costing,
coordination,
and
administrative
support
to
proposals
and/or
marketing
materials
produced
by
the
new
business
unit
IT
Associate
Developed
data
systems,
Webpages,
content
workflows
and
networks
•
Assisted
with
the
migration
of
the
JHC
Website
from
Microsoft
Office
365
to
•
SharePoint
2013;
reviewing
content,
and
providing
feedback
to
engineers
Developed
and
presented
Information
Architecture
Plan
and
Policies
to
Executive
•
Team.
Erickson
Retirement
Communities,
Silver
Spring,
MD
10/2003
–
08/2009
Supervisor,
Erickson
Fireside
Dining
Business
Administration
experience
includes:
• Assisted
in
the
control
of
Company
Budget
• Developed
several
Excel
spreadsheet
macros
for
reducing
entry
time
and
automatically
cross-
referencing
for
errors.
• Created
a
new
and
more
efficient
system
for
filing
the
Residents
personal
files
making
it
easy
to
access.
• Assisted
Director
with
future
budget
plans
• Analyze
Company
Revenue,
costs
and
assets
• Helped
maintain
financial
reports
such
as
balance
sheets
and
profit/loss
statements
• Assisted
in
preparing
future
budget
plans
for
the
upcoming
fiscal
year
• Assisted
in
creating
a
marketing
proposal
that
would
benefit
company
and
increase
revenue
• Inputted
company
invoices
using
ORACLE
EDUCATION
University
of
Maryland
University
College,
MD
December
2014
Master
of
Science
in
Technology
Management:
Information
Systems
&
Services
University
of
Maryland
Easternshore,
MD
May
2010
Bachelor
of
Science,
Business
Administration.
SKILLS
Applications:
SharePoint
2013,
eBility,
QuickBooks,
Microsoft
Office
windows
7
/Vista/XP,
Microsoft
Office
Suite,
Microsoft
Visio,
Mac
OS
Applications
Tools,
Kronos,
PeopleSoft
&
Capstone,
JavaScript,
HTML,
Visual
Basic,
Adobe
Creative
Suite:
Dreamweaver,
Photoshop,
Fireworks,
HTML
&
CSS
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