Service Administrative Assistant

*** **** ******

Apt *st Floor

West Harrison, NY

Home: 646-***-****

******.*******@*****.***

To Whom This May Concern:

Let me be the one to ensure reliability within all spectrums of your

agency. In the interest of exploring employment opportunities with your

agency, I have attached a copy of my resume for your review.

I am a team player, self-starting, goal oriented individual with a can do

attitude in working with individuals of all ages. Likewise, I have

flourished in my work in the areas of administration, project management,

staffing, and interpersonal relations. Additionally, I am a problem-solver

and exceed to meet goals in a timely manner. Most importantly, I always

bring honesty and strong work ethics in my profession. Other qualities and

qualifications that I can bring to your company include:

. Computer expertise, with proficiency in all MS Office programs (Word,

Excel, PowerPoint, and Outlook).

. Broad-based experience covering a full spectrum of duties.

. A real and honest desire to work.

I would appreciate the opportunity to meet with you personally, at your

earliest convenience, so that we may discuss the appropriateness of my

skills and qualifications for your requirements. I am a go-getter and

willing to take on any task with a positive attitude. Thank you for your

consideration. I look forward to hearing from / meeting with you soon.

Sincerely,

Angelique Clavell

Enclosure

wEST hARRISON, new york ( 10604

646-***-**** ( ******.*******@*****.***

Angelique M.clavell

Education

College of Mount Saint Vincent; Riverdale, NY

Bachelor of Arts- Psychology, 2010.

qualifications

* Developed interpersonal skills, having dealt with a diversity of

professionals, clients, and staff members.

* Proven communication abilities, both oral and written.

* Function well, independently and as a team member.

* Self-motivated; able to set effective priorities to achieve immediate and

long-term goals and meet operational deadlines.

* Enthusiastic and cooperative.

* Ability to manage multiple tasks in a pressured environment.

Employment History

Ongoing Service Coordinator, All About Kids

New Rochelle, NY

August 2014-Present

. Coordinate evaluations and assessments.

. Handle a caseload of 60 children.

. Facilitate and participate in the development, review and evaluation

of Individualized Family Service Plans.

. Assisting families in indentifying available service providers.

. Coordinate and monitor the delivery of services.

. Facilitate transition plan to preschool services in appropriate or to

other available supports and services.

. Monitor and update services on New York Early Intervention System

Quality Specialist, Richmond Community Services

Mt. Kisco, NY

July 2013-July 2014

. Provides quality assurance for the agency, maintaining and improving

the Agency's compliance with regulations, and assuring for the safety

and well-being of the people served by the Agency.

. Log and maintain data base for all incidents, allegations of abuse and

notable occurrences.

. Complete investigations within 30 calendar days of filing.

. Attend investigations trainings.

. Assist with preparation and follow up for Special Review Committee.

Attend monthly meeting.

. Become familiar with HIPAA and confidentiality requirements.

. Follow Policies for incident reporting and ensure agency compliance

with reporting and investigation process.

. Handle and knowledge of working with individuals with developmental

disabilities.

Early Intervention Service Coordinator, Shema Kolainu-Hear Our Voices,

Bronx, NY

July 2012- November 2012

. Made referrals for children birth to 3 years old for necessary

evaluations.

. Gather information from parents for children referred from birth to 3

years old

. Visit families in the home and community

. Complete intake process with families and support them through the

development of the Individual Family Service Plan (IFSP)

. Provide information to parents on the Early Invention Program

. Arrange evaluations for children in a timely manner.

. Schedule MDE, IFSP meetings with parents and appropriate staff and

personnel.

. Authorize and Monitor services that are documented in the child's

IFSP

. Communicate with the family and service professionals, gathering data

concerning the child's progress, and troubleshooting scheduling for

the family and professionals

. Initiate, coordinate and complete the transition process for children.

. Coordinate accurately children on the NYEIS website.

. Assist in staffing referrals and cases with service providers for a

variety of departments.

. Provide periodically quality assurance on cases for service

coordination department and case management department.

. Introduced into OWPDD resources.

. Helped in the administration department.

Case Management, Shema Kolainu-Hear Our Voices, Bronx, NY.

October 2011-July 2012

< Collaborated with therapists and other early invention associates to

ensure children are receiving optimal care and service.

< Monitored the outside agencies early invention services.

< Assured children and providers proceeded efficiently through the course

of early invention.

< Helped monitored New York Early Invention System for Hear Our Voices

agency.

< Had completed paperwork from providers sent in a timely manner to service

coordinators

< Ability to manage and prioritize the daily work effectively.

< Ability to handle multiple conflicting priorities.

< Performed other duties as assigned professionally and concisely.

< Able to coordinate projects and work independently, as well as a team

player.

< Handled a caseload of 100+ on a daily basis.

Sales Associate, Express LLC, Yonkers, NY

August 2009-December 2011

< Engage customers in order to provide to them what they need in terms

of product and quality services.

< Managed shelf stocking and pricing activities.

< Handled inventory and stocks.

< Process transactions in a time efficient manner.

< Maintain work area in terms of cleanliness and hygiene.

< Identified customer needs and wants, and reacted aptly.

Credit Department Administrative Assistant, Castle Oil Corporation,

Harrison, NY.

March 2009-October 2011

Customer Care Representative, Castle Oil Corporation, Harrison, NY.

October 2008-March 2009

Customer Relations

* Led by example to staff members in customer communications and making the

customer feel welcomed and appreciated.

* Generated the return of customers by offering attentive and personalized

service.

* Established friendly but professional atmosphere.

* Assisted customers.

Support

* Performed administrative and secretarial support for the customer care

supervisors, sales representative and the credit department eight

collectors.

* Collected and managed multiple priorities and projects.

* Preparation of legal documents for Castle Oil Corporation Lawyer.

* Adjustments of daily accounts and finance charges.

* Scheduled appointments and maintained accurate, up-to-date client files.

* Provided telephone support, investigated and provide answers to billing

problems and questions.

* Trained and supervised an additional credit department assistant.

* Processed credit card/eft transactions.

* Accurately prepared daily summaries of credit card transactions for the

Accounting Department.

* Prepared direct mailings and corresponding.

* Filing & Data Archiving.

* Opened and closed facilities.

Administrative Assistant, Core Contracting & Construction, Mount Vernon, NY

September 2005-October 2008

. Typed bids in MS Word, greeting clients and provided general office

duties.

. Screened incoming calls, filing, faxing, prepared travel arrangement,

and spreadsheets for interoffice organizational purposes.

. Handled day-to-day management of office

finances.

. Organized the flow of paperwork for each

municipal job.

Computer skills

Excellent computer skills with a particular emphasis on:

* MS Word, Excel, Outlook & Powerpoint

Contact this candidate