Customer Service Manager

LINDA L GREENFIELD

***** ****** ***, **** ****, MI 49330 231-***-**** ************@*********.***

SUMMARY

I am looking for a part-time position in the area in which I reside. I am flexable, honest,

and dependable. If this is the type of individual you are looking for please call me.

COMPUTER SKILLS

I have many years of office/management/clerical experience. I have worked for profit

as well as non-profit organization and have managed upwards of 32 staff for which I

was responsible for payroll, evaluations, hiring/firing, the day to day operations of the

business office. I am computer literate, have knowledge of office equipment.

Experience with Word, Excel, and Power-point

EXPERIENCE

2009-2012 Reimbursement Director, Arbor Circle

Managed multi-million annual billing and collections department, responsible for

staffing of customer service, billing and front desk staff. Work in conjunction with the

15 site managers to educate staff thru training and increase revenue while minimizing

bad debt.

2005-2009 Reimbursement Manager, Hope Network

Responsible for hiring, firing, training of 32 billing specialists. Hope Network is a 10-12

million dollar monthly organization with multiple locations. I worked closely with site

managers to increase the revenue and reduce loss thru proper billing.

EDUCATION

2002 Master’s Degree in Business Administration, Davenport University, Grand Rapids, MI

1999 Bachelor’s Degree in Business Management, Davenport College, Grand Rapids, MI

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