Customer Service Security Officer

Oney Petit-Homme

**** ** ****, **** **********, FL 33314, Phone 786-***-****

E-mail: ****.********@*****.***

SUMMARY OF QUALIFICATION

Security Officer/Customer Services Representatives

A hardworking, diligent and a good team player with the ability to learn fast and apply newly acquired skills on the field, also providing commendable services in a progressive organization with strong organizational and communicational skills

Experience security with strong customer service skills with ongoing commitment to professionalism and a willingness to take initiative

Skilled monitoring and authorizing entrances and departure of employees, visitor, and other persons to guard against theft and maintain security of premises

Technical Knowledge in MS Office 2000XP (Word, PowerPoint,) internet Literate, typing Speed 25 WPM and Fluent in English and Creole

PROFESSIONAL EXPERIENCE

SECURITY OFFICER 06/2011-PRESENT

Allegiance Security Group Miami, FL

Ensure that all mechanical systems are functioning properly, checking for and recording.

Conduct hourly rounds to ensure that museum visitors have a safe and pleasant experience. While making hourly rounds, check exhibits and displays to ensure that they are in proper working order

Enforcing the rules and regulations of the museum, Observe and report any irregularities or suspicious individuals

Maintain a shift log

SECURITY OFFICER 10/2009-06/2011

CSS USA, Miami, FL

Customer service, direct people to their proper destination

Patrol premises to detect and prevent signs of intrusion and ensure security

Answer radio pages and calls in a prompt manner and prioritized calls based on importance

Activity in patrolling the parking lots and external ground, keeping logs of all security incidents

Prepare weekly report

GROCERY 05/07-10/2009

Publix Supermarket Miami, FL

Received payment from customers by cash and credit cards

Calculate money in cash drawers at the beginning and the ending of shifts to make sure that amount is accurate and that there is sufficient change

Establish and categorize prices of goods means of calculators, cash register, or optical price scanners

Resolve customer complaints if required

SALES ASSOCIATE- FURNITURE 01/2006-05/2007

79ST Furniture Miami, FL

Coordinate efforts with other to ensure all Customers receive exceptional service throughout their shopping and purchasing experience

Assists in ensuring the seamless Customer service focus by creating an environment that is friendly, helpful, knowledgeable

Determine customer's needs; suggest merchandise to meet their needs

Assisting in maintaining store cleanliness and set-up and location of furniture and accessories

EDUCATION

Crime Scene Investigation 2011-Present

Miami Dade College Miami, FL

American Worldwide Academy 2004-2008

Miami, FL

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