Project Manager Customer Service

Randy R. Spengler

H 510-***-**** *****.*********@*****.*** C 510-***-****

HRIS BUSINESS ANALYST PROJECT MANAGER

HRIS, Project Manager, Business Analyst and QA professional with over 20 years domestic and

international experience in the retail, staffing, healthcare, non-profit and technology arenas.

Specifically enjoy analysis, problem solving and process improvement. Project methodologies used

include Agile and Waterfall. Experience in the areas of HCM, Compensation, Benefits, Payroll,

Performance Management, Legal and Finance. Proficient in fit gap, requirements, troubleshooting,

data mapping, data scrubbing, data integrity, and data conversion. Lead large and small project teams.

Acquired consulting, analysis, presentation, and training skills. Exposure and experience in Vendor

management and relations.

SELECTED ACHIEVEMENTS

• Support regulatory reporting for all of HR.

• Set up and Execution of Merit cycles for selected employee groups.

• Set up and execution of annual Open Enrollment.

• Successfully reduced new hire on-boarding process from 2 weeks to 2 days giving new

employees the ability to work effectively on day one.

• Implemented Benefits on-line Open Enrollment. Positive responses increased from 42% to

70% and data integrity was significantly improved. Saved 1 FTE.

• Launched automated annual review process, significantly decreasing data and mathematical

errors. Reduced process by one calendar month.

• Implemented on-line self-service Help Desk. Decreased call volume by 20%. Increased

customer service experience and turn around time.

• Launched companywide Direct Deposit initiative. Achieved 52% acceptance of direct deposit

and online checks. Reduced the annual cost of check processing by $140,000.

• Led effort to centralize data entry, customer service and processing. Data integrity

significantly increased resulting in less payroll problems.

• Collaborated with corporate team to implement corporate intranet. Reduced paper use from

online forms and databases. Increased efficiency for internal processes from information

available by category. Decreased phone calls to specific departments, allowing them to deploy

their staff for more critical tasks.

• Successfully established improved system and process for employee discount program.

Decreased possibility of internal fraud within the system. Met SOX and PCI compliance.

Eliminated over 200 fraudulent active discount cards that were ineligible.

• Effectively identified and recommended enhanced time clock system and implemented single

use proximity card for security and time tracking. Eliminated the need to maintain 2 distinct

card systems.

• Successfully implemented International PeopleSoft HR and Payroll system on time, and

within budget. Upgraded infrastructure to compliment new processes. Saved $100,000

annually due to process improvement, innovation, and data integrity.

• Identified online solution that trained and recorded employee understanding of Corporate

Compliance. Eliminated paper process and surpassed SOX and PCI requirements with a 98%

response rate.

PROFESSIONAL EXPERIENCE

HRIS Benefits and Compensation Manager, Mason of California, Union City CA, 5/14/ to 2/15

Manage Workday HR system processes. Support HR operations with system solutions.

Responsibilities include vendor relations, Merit, Benefits, Compensation, Security, Workers

Compensation, Billing, and system integrity with reporting and data audits. Regulatory reporting

5500, 720, PCORI, EEO, NDT. Partner with payroll supporting Kronos timekeeping for auditing and

report generation. Technical environment: Workday, Kronos, Outlook, Visio, DMV tracking, and

Microsoft Office.

QS Lead Engineer PeopleSoft HCM, Robert Half International, San Ramon CA, 6/10 – 5/14

Test system changes and upgrades to PeopleSoft 9.0 HCM and Payroll, Successfactors ATS for release

to production. Test coordinator, tester, and test lead for all HR and Payroll initiatives. Responsibilities

include identifying and tracking defects, developing test scripts, coordinating test environments and

overall quality certification for the systems. Provide test Test lead for PeopleSoft HCM Canada

Conversion. Test installations and upgrades of website functionality for Applicant systems, JIRA and

staffing management. Technical environment, PeopleSoft 9.1, ADP, JIRA, Web, Quality Center,

PVCS Tracker, Successfactors ATS and EPM, Outlook, Microsoft Project, Excel, Visio, Oracle SQL

Developer, PowerPoint, Sharepoint2013, eDiscovery, Perfmon, ADP, AQT, LOGA, Lync, ROBOT,

PC and midrange systems.

Consultant 9/09 – 5/10

HR Business Analyst, Primitive logic, San Jose CA

Supported and implemented Global PeopleSoft HR 9.0. Gathered requirements, set up project

documentation including BRD, FTDD, project plans, test plans, and tracking and project dashboards.

Organized system testing, UAT testing and user Training. Certified implementation, system set up,

configuration and data. Implemented Success factors talent acquisition system working with the team

as a Business Analyst. Technical environment, PeopleSoft 8.8 and 9.0, Quality Center, Lotus Notes,

Microsoft Project, Excel, Visio, PowerPoint, PC and midrange systems, Lotus Notes.

Sr. Business Analyst, Mervyns, Hayward CA, 10/04 – 10/08 Employee base 20,000

Supported and implemented system solutions for HR, Payroll, Timekeeping, Expense, Travel, POS

and other corporate initiatives. Lead for the MARS (Mervyns Advance Retail Systems) project.

Implemented HR, Timekeeping, Payroll and Finance systems synchronized with corporate wide

technology implementation. Instrumental in business process improvement and business rule

configuration. Designed and implemented Manager self service and employee self service with access

to kiosks at remote locations. Implemented Success factors annual review process, and Taleo talent

acquisition system. Lead Business Analyst for the internal Help Desk and Customer Service Help

Desk implementation. Managed vendors, member of the Change Advisory Board, project tracking

with dashboards and MS Project. Coordinated data feeds and processes with other systems, including

POS, Supply Chain, security, Active Directory, Excel, Help desk, Facilities and external vendors.

Technical environment, Hewitt, Success factors, Magic, Concur, Lawson, Taleo, Tivoli, SMS,

SharePoint, Carlson Wagonlit, Chase, Chimes, CTE, Kronos, PC and midrange systems, Visual Basic.

Consultant Project Manager/Business Analyst 5/03 – 9/04

Success Factors, San Mateo CA 3/04 – 9/04

Implemented FOCAL/Merit systems with clients on various platforms. Managed implementation

plans for each client team. Implemented review process solutions with clients based on their

requirements, and managed the project deliverables. Converted data and built business rules for each

client. Drove client projects with various tools, project dashboards, Project plans, resource scheduling.

Technical environment: XML, HTML, Success Factors, PeopleSoft 7.5 8.0 8.8, Ceridian, and Lawson.

Kaiser, Oakland CA 10/03 – 3/04

Set up PeopleSoft HR, Benefits, Benefits Open enrollment, Compensation and Payroll for California.

Converted data and reengineered processes to fit new requirements. Gathered requirements, defined

gaps, and offered solutions to the business units. Environment: PeopleSoft 8.8.

AT&T, San Ramon CA 5/03 -10/03

Managed billing consolidation project that combined cell phone and landline bills. Maintained and

managed project plans across multiple functional and technical team resources. Environment:

Homegrown systems on Mainframe and Midrange computers.

SR. Project Manager, BlueShield of California, San Francisco CA, 8/00 - 2/03

Implemented and managed HR and Payroll system projects. Coordinated teams with internal

resources and vendors for web systems, and software upgrades. Implemented intranet and web based

solutions for HR Open Enrollment, HR self service, and, corporate compliance. Identified and

implemented business process improvements for HR, Payroll and Law. Managed and negotiated

Vendor Relations for HR and Payroll systems. Environment: PeopleSoft 8.0, Cerdian, TALX,

Kenexa, HTML, Kronos.

HR Project Manager, Cadence Design Systems, San Jose CA, 4/99 - 8/00

Managed and implemented HR Intranet site with self-service capabilities. Directed a staff of 3 and

sub teams in all levels of support for the international PeopleSoft HR system, internal web

applications, and recruiting system. Member of the Web development and standards team.

Environment: PeopleSoft 7.5, Lotus Notes, HTML, Documentum, FrontPage, Greentree.

EDUCATION

B.A. Business Management, Saint Mary's College, Moraga, California,

Workday HCM, Benefits

Structured Project Management Cadence- Certification

PeopleSoft HRMS

IHRIM HR Systems Professional

Testing Principles

TECHNICAL SKILLS

PeopleSoft, PeopleTools, SQL, SQR, HTML, XML, Visio, Excel, Microsoft Project, Microsoft

Business Suite, Kronos, Taleo, ADP, Ceridian, Magic, Hewitt, Oracle, Kenexa, Chimes, Concur.

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