Sales Customer Service
Resume:
Work Experience
Business Development Manager
Performed feasibility studies to validate future openings of fulfillment centers.
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Developed a record of success in national sales with emphasis on B2C sales.
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Identified opportunities for campaigns that led to an increase in daily sales.
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Cooperated closely with CEO and Supply and Operations managers.
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Planned new distribution centers and logistics procedures.
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Established and implemented new product verticals.
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Elme Omran Publishing Co. 2005 2010/2011 2013
Directing Manager
Coordinated with authors to facilitate the translation or writing process.
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Built and fine tuned productive teams in order to improve work flow.
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Implemented an online shopping application on company’s site.
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Led the company from a small to a medium sized business.
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Participated in local and international book fairs.
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Expanded product branding into new markets.
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Arg Telecom Company 2010 2011
Sales Manager
Finalized contracts and delegated them to After Sales Dept.
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Coordinated with technical staff to meet client expectations.
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Prepared detailed list of price and materials for projects.
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Controlled daily tenders issued in Telecom industry.
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Produced pricing policies for customer profiles.
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Education Special Skills
Diploma in Professional Sales and Marketing
• MS Office (Excel, Word, PowerPoint,
Pius Business Centre (DVS Diploma)
Publisher)
2015
• Graphic Software (Photoshop & Corel Draw)
Executive MBA
Industrial Management Institute
Accomplishments
2009 • Customer Service Specialist Cert. 2014
Bachelor of Arts ISO 10004 Cert. (Customer Satisfaction
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French Translation Monitoring) 2011
2005
• Diploma of Professional Publishing 2009
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