3 years of Waitress, 1 yr fast food, 1 yr retail

Olivia A Wiggins

405-***-**** (Cell) text only

580-***-**** (Home) Calls Only

*** *. ****** ***

Altus, OK 73521

***********@*****.***

SUM MARY

I. I have 5 years of experience, as a Cashier, as a Burri to Builder and as a Waitress in industries

i ncluding General Merchandise Stores and Eating and Drinking Places. Most recently, I have

been working as a Cashier at Wal-Mart Supercenter from July 2014 to March 2015. My skills

and experiences include: Waitressing, Cleaning, Using the Cash Register, Customer Service,

Adding Machine, Calculator, Cash Handling, Cooking, Payment Receiving, Scanners.

I I. My name is Olivia Wiggins, I am 21 years old and my family and I are without a job. I have 3

y rs of waitress experience with Pizza Hut & I worked at Taco Mayo & Wal-Mart Supercenter. I

am friendly and a hard worker. I can get the job done correctly. I am available as soon as

possible. The sooner the better. Thank you in advance!

O l iv i a A Wiggi ns

EXPER IENCE

Wal-Ma rt Supercenter, Altus, OK July 2014 to Mar. 2015

Cashier

Took payment from customers. Scanned all items so that bill was correct. Punched in codes for

i tems without barcodes. Used debit/credit card machines. Accepted and processed checks.

H andled cash and made correct change. Processed vouchers and coupons. Processed food

stamps and other aid vouchers. Made sure there was enough change in the cash drawer.

G reeted customers. Figured bills using cash registers. Cashed checks. Wear a Wal-Mart vest

A nswer customers' questions, and provide information on procedures or policies. Assist

customers by providing information and resolving their complaints. Assist with duties in other

a reas of the store, such as monitoring fit ting rooms or bagging and carrying out customers'

i tems. Assisted other cashiers with difficult customers. Bagged purchases. Cash checks for

customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change. Counted money in cash drawer at the beginning of

each shift. Establish or identify prices of goods, services or admission, and tabulate bills using

calculators, cash registers, or optical price scanners. Figured bills using calculators, adding

machines, price scanners. Gave receipts. Gave store credit for returned items. Greet customers

entering establishments. Issue receipts, refunds, credits, or change due to customers. Issue

t rading stamps, and redeem food stamps and coupons. Maintain clean and orderly checkout

a reas and complete other general cleaning duties, such as mopping f loors and emptying t rash

cans. Maintained clean work area. Paid out change and cash back orders. Resolved customer

complaints. Scanned items to ring up prices. Sort, count, and wrap currency and coins. Stock

shelves, and mark prices on shelves and items. Supervise others and provide on-the-job

t raining. Validated checks. Weigh items sold by weight to determine prices. Knowledge sets

i nclude: Cashier, Credit, Debit, Point of sale POS software, Ticket dispensing machines.

Taco Mayo, Altus, OK Mar. 2014 to July 2014

B URRITO BUI LDER

Prepared food in a fast food restaurant. Cooked food. Kept a clean work area. Cleaned tools and

equipment. Used a grill. Used a deep-fat fryer. Served only clean, safe food. Took payment from

customers. Counted cash and made change. Processed customer receipts. Received verbal

i nstructions from workers at the till. Wore a Uniform daily Was knowledgeable about the

contents and preparation of the whole menu. Clean, stock, and restock workstations and

d isplay cases. Cook the exact number of items ordered by each customer, working on several

d ifferent orders simultaneously. Made food accurately. Made the correct amount of food.

P repared correct foods in the correct amount for each order. Processed credit or debit card

payments. Read food order slips or receive verbal instructions as to food required by patron,

and prepare and cook food according to instructions. Serve orders to customers at windows,

counters, or tables. Take food and drink orders and receive payment from customers. Verify

t hat prepared food meets requirements for quality and quantity. Wash, cut, and prepare foods

designated for cooking. Worked from a set menu. Worked on several orders at the same time.

K nowledge sets include: Cash registers, Commercial use deep fryers, Commercial use grills,

Food scales, Ice dispensers, Menu.

Pizza Hut Wing Street, Altus, OK Aug. 2012 to June 2013

WAITRESS

Took customer orders. Delivered food and drinks to customers at their tables. Checked

customer identification before serving alcoholic beverages. Collected customer payments.

Relayed orders to kitchen staff by computer. Made recommendations to customers upon

request. Told customers about daily specials. Worked a cash register. Counted cash and made

change. Used a credit card machine. Maintained a salad bar daily Wore a uniform daily

G reeted and handled customers with a friendly attitude. Quickly delivered food and drinks.

A nswered questions about menu items. Brought dirty dishes to the kitchen for cleaning.

B ussed tables. Checked in with customers during their meals or drinks. Collect payments from

customers. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Garnish and

decorate dishes in preparation for serving. Inform customers of daily specials. Maintained a

fast working pace. Memorized customer orders. Perform cleaning duties, such as sweeping and

mopping f loors, vacuuming carpet, tidying up server station, taking out t rash, or checking and

cleaning bathroom. Perform food preparation duties such as preparing salads, appetizers, and

cold dishes, portioning desserts, and brewing coffee. Prepare tables for meals, including setting

up items such as linens, silverware, and glassware. Prepared food as necessary. Remove dishes

and glasses from tables or counters, take them to kitchen for cleaning. Resolved any customer

complaints and fixed any errors in their orders. Returned change credit cards, and receipts to

customers at their tables. Roll silverware, set up food stations or set up dining areas to prepare

for the next shift or for large parties. Seated guests. Serve food or beverages to patrons, and

p repare or serve specialty dishes at tables as required. Showed menus to customers. Stock

service areas with supplies such as coffee, food, tableware, and linens. Take orders from

patrons for food or beverages. Wrote out order slips. Knowledge sets include: Cash Handling,

Cash registers, Cooking, Customer Checkout, Meal Serving, Restaurant Experience, Sales,

Touch screen monitors.

Pizza Hut, Mangum, OK Mar. 2010 to May 2012

WAITRESS

Took customer orders. Delivered food and drinks to customers at their tables. Checked

customer identification before serving alcoholic beverages. Collected customer payments.

Relayed orders to kitchen staff by computer. Checked in with customers during their meals or

d rinks. Bussed tables. Wear a uniform daily Brought dirty dish to the kitchen for cleaning.

M ade recommendations to customers upon request. Worked a cash register. Counted cash and

made change. Used a credit card machine. I also did dough prep, make sauce, wash dishes, & I

maintained a salad bar daily Answered questions about menu items. Assist host or hostess by

answering phones to take reservations or to-go orders, and by greeting, seating, and thanking

guests. Check patrons' identification to ensure that they meet minimum age requirements for

consumption of alcoholic beverages. Check with customers to ensure that they are enjoying

t heir meals and take action to correct any problems. Clean tables or counters after patrons

have finished dining. Escort customers to their tables. Fill salt, pepper, sugar, cream,

condiment, and napkin containers. Greeted and handled customers with a friendly attitude.

I nform customers of daily specials. Maintained a fast working pace. Memorized customer

orders. Perform cleaning duties, such as sweeping and mopping f loors, vacuuming carpet,

t idying up server station, taking out trash, or checking and cleaning bathroom. Perform food

p reparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts,

and brewing coffee. Prepare tables for meals, including setting up items such as linens,

silverware, and glassware. Prepared food as necessary. Present menus to patrons and answer

questions about menu items, making recommendations upon request. Provide guests with

i nformation about local areas, including giving directions. Quickly delivered food and drinks.

Relayed orders to kitchen staff verbally, on paper. Remove dishes and glasses from tables or

counters, take them to kitchen for cleaning. Resolved any customer complaints and fixed any

e rrors in their orders. Returned change credit cards, and receipts to customers at their tables.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for

l arge parties. Seated guests. Serve food or beverages to patrons, and prepare or serve specialty

d ishes at tables as required. Showed menus to customers. Stock service areas with supplies

such as coffee, food, tableware, and linens. Take orders from patrons for food or beverages. Told

customers about daily specials. Write patrons' food orders on order slips, memorize orders, or

enter orders into computers for transmittal to kitchen staff. Wrote out order slips. Knowledge

sets include: Cash Register, Cleaning, Cooking, Credit card processing machines, Customer

Checkout, Meal Serving.

SKILLS

adding machine, calculator, cash handling, cleaning, cooking, customer checkout, cash

registers, deposit collection, food preparation, issuing receipts, meal serving, microsoft

w indows, organizational skills, organizing and maintaining clean work area, payment

collection, payment receiving, restaurant experience, sales, scanners, telephone skills

• D r iver's License Oklahoma, Class D/Regular Operator

P ERSONAL I N FORMAT ION

• I am looking for any job that is open. I have 3 yrs. of waitressing experience & I have

a lso worked at Taco Mayo & Wal-Mar t. My family is in need of help. The sooner the

better. My mom phone is the only phone working and her number is 405-***-**** or

another cell is 580-***-****. Please and Thank You kindly!

Olivia Wiggins

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