Customer Service Representative

BIZIDI CARINE NLANDU

***** ******** ****, *********, ** 28278

704-***-****

**************@*****.***

*********@*******.***

OBJECTIVE: Seeking a position in customer service field where my skills, and

Experienced background can contribute to the progress, growth

And success of a company that values good customer service

QUALIFICATIONS:

Substantial experience and outstanding skills in customer service

Accustomed to working in fast-paced retail environment and

Successfully handle difficult customers

Experienced with dealing directly with external customers and

Processing their orders, credits and others requests

Excellent money-handling skills

Skilled at operating computerized cash registers, mobile register and other

And others POS systems

Excellent interpersonal skills

Strong problem solving ability

Goal oriented and hard working

Bilingual – Excellent written and verbal skills in English and French

EDUCATION: North Central College, Naperville, IL

Bachelor of Arts in Finance, 2003

COURSEWORK: Financial Accounting, Managerial Accounting, Marketing, Money &

Banking, Corporate Finance, Investment & Portfolio Management,

Financial Institutions, and Advanced Corporate Finance.

WORK

EXPERIENCE:

Logistics Service Representative, Ashley Home Furniture

(Temporary: Aug. 2014- Dec.2014)

• Assigning drivers and markets to each truck in dispatch track

• Assisting customers with confirmations and reschedules of

Deliveries

• Maintaining contact with drivers and customers to ensure

Timely delivery of goods

• Creating packing lists and update shipment information in

Database

• Coordinating deliveries for repaired or returned items

Bilingual (French) Customer Service Representative, Husqvarna

(Temporary: July 2013 – Nov. 2013)

• Handling inbound customer calls

Dealing directly with external customers (Canadian dealers) via

•

telephone or electronically

• Obtaining and evaluating all relevant information to handle

inquiries and complaints

• Maintaining a working customer relationship

• Processing E-fax orders, web-orders, bid-assist, credits and all

others customer requests (included requests for return goods)

• Directing requests and unresolved issues to the designated resource

Customer Service Associate, JC Penney Stores

(September 2003 to May 2013)

• Assisting customers in their purchase, and selecting items in the

store

• Provide customer service at cash register and scanning station for

hundreds of customers daily

• Assist customers with online orders, and verification of completion

of orders

• Answer telephone inquiries from customers and stores regarding

the status of orders and other service issues

• Assist with incoming customers calls and sales request; also

transferring calls to other department, and upon managers

• Manage customer product returns and exchanges, and answered

any questions regarding return policy

• Assist customers with credit card application and processing

• Maintain properly a single or multiple areas on the sale floor

• Prepare cash receipt reconciliation

Commodities Intern, Chicago Board of Trade, Chicago, IL

(Internship-Summer 2002)

• Assisted option trader on floor of CBOT

• Quoted market information from futures pits to option pit

• Executed buy and sell orders after negotiating price with brokers

Library Assistant, North Central College, Naperville, IL

(1999-2002).

Worked at the Library (week-days) when pursuing my degree

• Aided patrons in person and via phone with questions regarding

library materials

• Registered new library patrons

• Checked books and other materials in and out

• Shelved and straightened books

• Assisted patrons in using library material effectively

Residence Hall Desk Assistant, North Central College (1999 - 2002)

Worked at the Residence hall (weekends) when pursuing my degree

• Provided support and assistance in residence hall facility

Operations

• Charged and discharged residence materials

• Assisted with incoming calls, and transferred calls upon students

COMPUTER SKILLS: MS Office Applications, Word, Excel, Access, Power-point, Lotus

HONORS: International Scholarships

Contact this candidate