Customer Service Human Resource

Miranda K. Gardner

**** ****** **** **** ***. ***6 Irving, TX 75062

Phone: 989-***-****

Email: ********@*****.***

SUMMARY:

• Excited and Motivated individual with a passion for Human Resource Management

• Experienced in Talent Acquisition and Retention, Consulting, as well as general Human

Resource documentation and implementation

• Knowledgeable of administrative Human Resource projects such as timecard approval/

submittal, compensation, expense reports, and benefit criteria

• Excellent verbal and written skills accompanied by a competitive, energetic, and self-

motivated personality to recruit A-performing professionals into Maxhire network

EDUCATION:

Central Michigan University-Mount Pleasant, MI. Dec. 2014

Bachelor of Science in Business Administration

• Major: Human Resource Management

• National Member of Phi Chi Theta-Coed Business Fraternity

RELATED EXPERIENCE:

January 2015-April 28th 2015

TEKsystems-Dallas, TX

Information Technology Recruiter

• Expertise in full-cycle recruitment processes; sourcing strategy, skills qualification,

interviewing, and placement.

• Develop recruiting strategies designed to identify qualified candidates through various

recruiting tools such as recruiter work space (RWS), indeed.com, careerbuilder.com, and

workintexas.com.

• Match candidates’ strengths with clients’ requirements by evaluating, screening, and

interviewing candidates.

• Negotiate wages, terms and conditions of employment with candidates, and gain a

commitment from candidates for current and future job requirements.

• Complete necessary pre-employment processes including reference checks and

background/drug tests.

• Manage contract employees while on assignment. Assess and investigate contractor

related problems, and administer performance counseling, coaching, and disciplinary

measures when necessary.

• Work with Account Managers to identify top accounts, target skill sets, key market

segments, and assess clients’ staffing requirements.

• Communicate effectively with others in order to create a productive and diverse

environment.

• Communicate with peers by sharing recruiting “best practices” and providing accurate,

thorough documentation on applicant tracking systems or other documentation tools.

• Maintain relationships with industry contacts to provide exemplary customer service, gain

industry knowledge, and obtain referrals and sales leads

AIM Consulting Group, LLC.-Dallas, TX. May 2013-Aug. 2014

Talent Acquisition and Retention Intern

• Proper knowledge and understanding of sourcing, assessment, and onboarding

methodology of new candidates

• Skilled in working with Maxhire/Bullhorn computer system

• Utilization of job posting and advertisement via LinkedIn, Dice, Monster.com, and Career

Builder

• Understood information technology language, infrastructure, framework, and platforms to

deliver qualified candidates to clients

• Able to properly duplicate, format, and structure resumes in order to submit to clientele

• Built and maintained client pipeline to accommodate to management demands and

candidate requests

Walt Disney World-Orlando, FL. Aug. 2011-Jan. 2012

Disney College Program Intern- Marketing/Sales

• Gained leadership and marketing skills through Disney University classes, seminars, and

development

• Provided onsite customer service to increase customer satisfaction and commitment

toward organizational goals

• Able to obtain full semester college credit based on high performance review of abilities

and skills given

REFERENCES

Cory Edge

Director of Business Operations-TEKsystems

Work: 972-***-****; Mobile: 817-***-****

Email: *****@**********.***

Chris Van Hoy

Account Executive- AIM Consulting Group; Dallas

Work: 214-***-****; Mobile: 972-***-****

Email: *******@*************.***

Contact this candidate