Customer Service Representative

Aleshia Prophet

***** ***** **** ***** ***. ***0

Houston, TX 77082

Phone #: 832-***-****

Email Address: **********@*****.***

Summary

I have 6 years experience as a Customer Service Representative. My areas of expertise are handling

customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report

problem areas. I was responsible for improving customer retention through programs and services

provided to the customer. I used mechanized systems to initiate and complete service orders and handle

customer requests. I maintained working knowledge of all company products, services and promotions.

Inventory control, data entry, ordering and processing. I work well with a team and excel when assigned

individual projects, with limited supervision on new assignments.

Skills/Core Accomplishments

• Great effective, efficient, multitasking abilities

• Accurate inventory control

• Demonstrated proficiencies in telephone, e-mail, fax, copy, file within a high-call volume

environment

• Processing incoming orders/returns

• Answered multiple phone lines informing clients and potential customers of our products and

services

• Excellent customer service

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency

• Corresponded with customers through phone, fax, email and answered inquiries

• Accurate data entry

• Reviewed and updated client correspondence files

Education

• George Bush High School, 2004

Professional Experience

Zone Wholesale January 2013 – December

2014

Sales Associate/Customer Service Representative/Office Assistant

• Answer inbound/outbound calls on a multi-line phone

• Use Microsoft Excel for spreadsheets

• Access QuickBooks Point of Sales

• Prepare packages for shipping and create labels

• Inventory control

• Worked on miscellaneous tasks as assigned

• Data-Entry

• Filing

Neiman Marcus Direct October 2012 – January

2013

Customer Service Representative/Administrator

• Navigated through various websites solving customers problems

• Billing

• Technical support

• Telemarketing

• Upselling products

• Opening/closing accounts

ALM Services June 2010 –

September 2012

Call Center/Answering Service

• Call computer generated numbers using a predictive dialer

• Remain neutral without giving my opinion

• Ask political questions

• Mark the answer accordingly to what they say verbatim, or type an open end answer, and probe

• Answering calls

• Taking messages

• Directing calls to the correct personnel

AT&T February 2006 –

May 2010

Customer Service Representative

• Handled customer/client requests and inquiries concerning services

• Troubleshooting

• Technical support

• Products and services

• Billing

• Claims

• Responsible for improving customer retention through programs and services provided to the

customer

• Used mechanized systems to initiate and complete service orders and handle customer requests

• Maintained working knowledge of all company products, services and promotions

Contact this candidate