Customer Service Technical Support
Resume:
K ari Espada
North Richland Hills, TX 76180
M ***.******@*******.***
Summary
Experienced Professional who effectively serves as the first point of contact for employee related issues and
continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of
contact for both in house and external phone and website queries. Adept at successfully solving complex
problems and committed to maintaining cutting edge technical skills and up to date industry knowledge.
Skills
Microsoft MCAS Certified Articulate and well spoken
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Excellent problem solving abilities Customer service oriented
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Website and portal monitoring Flexible, Accurate and detailed
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System upgrades, System backups Works well under pressure
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Data backup and retrieval Social media knowledge
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Account reconciliation Patient charting
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Types 60+ WPM Insurance eligibility
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Payroll, Advanced clerical knowledge Report analysis
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Multi line phone proficiency Medical terminology
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Administrative support specialist Dental terminology knowledge
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Employee training and development Product templates
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Filing and data archiving Excellent communication skills
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Professional phone etiquette Website maintenance
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Database management Strong in MS Access and Excel
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Education
Dec 2015 M . Ed.
• STEM Educator
May 2014 B.G.S.
• Texas Educator Certification
Experience
August 2014 – June 2015 Computer Technician
H u rst Euless Bedford ISD 1849 Central Dr.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
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Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company
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efficiency.
Provided documentation on start up, shut down and first level troubleshooting of processes to help desk staff.
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Implemented company policies, technical procedures and standards for preserving the integrity and security of
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data, reports and access.
Managed creative projects from concept to completion.
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Installed system software, including SMART Technology and components.
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Ordered necessary supplies and parts to repair malfunctioning hardware.
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Repaired and replaced hardware, including laptops and peripherals.
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Resolved computer hardware and software, printing, installation, word processing, email and operating systems
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issues.
Restored data, operating systems, files, documents and drivers.
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Maintained accurate hardware and software inventories.
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Set up and configured hardware and software on company equipment.
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Installed software and operating systems on 75 company computers.
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Set up equipment for 75 employees, including installing cables and hardware.
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Resolved 2000 technical support inquiries per year.
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Followed up with clients to ensure optimal customer satisfaction.
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Conducted research to address customer concerns.
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Installed software, modified and repaired hardware and resolved technical issues.
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Provided base level IT support to non technical personnel within the business.
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Managed call flow and responded to technical support needs of customers.
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Resolved customer issues in a clear, courteous and straightforward manner.
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Demonstrated professionalism and courtesy with customers at all times.
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Identified and solved technical issues with a variety of diagnostic tools.
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Certifications
Microsoft Certified Application Specialist
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Build Our Own Business, MOBI
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NY State Teacher Assistant (88th percentile)
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Educational Aide III
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TEXES (Generalist EC 6), TEA Upon examination 5/30/15
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References
Vernessa Bowie, Assistant Principal 2717 Tibbetts Dr.
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1300 Winchester Way Bedford, Texas 76022
Bedford, Texas 76022
• Denise Draper, Intake Coordinator
• Linda Pullig
3130 Arthur Ray Teague Pkwy
Bossier City, LA 71112
• Nanette White
1500 Pierre Ave.
Shreveport, LA 71103
• Sherryl Koechler
900 Central Park Ave
Yonkers, NY 10704
Contact this candidate