Customer Service Medical

Jasmine N. Marshall

*** ****** **. ***. **, Brooklyn, New YORK, 11233 845-***-**** *********@*******.***

OBJECTIVE

• To obtain a position that will enable me to use my strong organizational skills, customer service skills,

educational background, and ability to work well with people.

EDUCATION

Berkeley College, Newark, NJ

Bachelor of Science Degree in Health Services Management, Jun 2014

SUNY Ulster, Stone Ridge, NY

Completed Coursework towards Associates in Business Administration, May 2011

PROFESSIONAL EXPERIENCE

UnitedHEAlth group, Kingston, NY

BEHAVIORAL HEALTH INTAKE COORDINATOR, OCT 2014 – MAR 2015

• Responsible for providing information regarding counseling services, and answering patient inquiries

• Monitor a high volume of incoming calls, screening and redirecting patients to intended destination

• Authorization for treatments and provider referrals

• Assist patients with insurance related issues such as Explanation of Benefits (EOB)

• Verify correct ICD-9 and CPT codes for variety of specialties

• Insure office practices are in compliance with HIPPA regulations

Rutgers Neurological Institute of New Jersey, Newark, NJ

PATIENT ACCESS INTERN, APR 2014 – JUN 2014

• Coordinated communication between patients, family members, medical staff, administrative staff, or

regulatory agencies

• Interviewed patients or their representatives to identify problems relating to care

• Explained policies, procedures, or services to patients using medical or administrative knowledge

• Scheduled and confirm patient diagnostic appointments, surgeries, or medical consultations

• Operated office equipment, such as voice mail messaging systems, and use word processing,

spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case

histories, or medical records

• Screened visitors and responds to routine requests for information

• Maintained medical records, technical library, or correspondence files

• Maintained patient confidentiality; complies with HIPAA and compliance guidelines established by the

practice

Marshall's, Kingston, NY

SALES ASSOCIATE, OCT 2006 – SEP 2011

• Greeted customers and ascertain what each customer wants or needs

• Computed sales prices, total purchases and receive and process cash or credit payment

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and

security practices

Academy General Insurance, Kingston, NY

OFFICE ASSISTANT, AUG 2008 – JUN 2009

• Assisted policyholders to understand, analyze, and make necessary changes to insurance programs

• Established and provided premiums and methods of payments for policyholders

Responsible for filing documents, sorting/sending mail, and answering phone calls

KEY SKILLS

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• •

ICD-9, CPT-10, & Medical Terminology Excellent Time Management

• •

Medical Insurance Various Practice Management Software

• •

Excellent Interpersonal Skills Ability to adapt to change

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Excellent Phone Skills Team Player & Self Starter

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