Sales Customer Service

Ladies and Gentlemen:

I am extremely interested in exploring employment opportunities in Business

Management/Administration with your organization. Enclosed is my resume

for your review and consideration.

You will note I have over 14 years administrative experience in a variety

of professional environments with demonstrated success. Throughout this

time I have become known for my ability to handle diverse and multiple

levels of responsibility ranging from full charge management of extremely

busy corporate offices, to AP&AR control and analysis for rapidly growing

companies.

My professional profile includes the highest degrees of dedication and self-

motivation, with a proven ability to quickly assess existing operations and

implement creative strategies to enhance performance and profitability.

Some additional areas of expertise include: warehousing and distribution

operations, international shipping logistics, interval

statistical/financial report compilation and analysis, production support

and quality assurance, sales and client relations, master scheduling,

accounting and bookkeeping, computer information systems, inventory

control, contract administration, and executive level program

representation and liaison functions. I possess special expertise in

assembling and motivating teams to achieve extraordinary results. I also

have highly developed communications and podium presentation skills, with a

proven history of delivering better-than-expected outcomes.

Based on my formal training, relevant skills and solid experience, I would

appreciate an opportunity to discuss with you, in person, how my

qualifications would match your needs. I am certain I could pinpoint

additional areas of expertise which would enhance my contributions as an

integral member of your administration team.

Thank you for your time and consideration. I look forward to hearing from

you soon.

Sincerely,

Star Johnson

Enclosure: Resume

PROFESSIONAL OBJECTIVE

Seeking a position in the field of Business Management or

Administration with a progressive organization which will fully utilize

acquired training, expertise and experience. Desire incentive

opportunities that reward performance with personal growth and career

advancement.

SUMMARY OF QUALIFICATIONS

Offering a solid background based on formal training and over 14 years

relevant and progressive experience demonstrating superior leadership

initiative, fiscal and operational control expertise, client relations

creativity, and consistent performance success.

. Seasoned business professional with a multifaceted skill set that

includes accounting and bookkeeping, warehousing and distribution,

international shipping logistics, manufacturing support, Sales and

Marketing supply programs, inventory control, financial services,

legal practice and start-up consulting responsibilities and

environments.

. Savvy administrator accustomed to intensive daily multi-task

responsibilities associated with research and report writing,

records/file/data management, fiscal accountability, billing and

customer relations, field production team oversight and quality

assurance, master scheduling, regulatory compliance, and business

office management.

. Over 8 years proven success in business development and contribution

to the growth and profitability of employers. Provide and implement

strategic initiatives to streamline performance, expand customer

base, maximize production, and encourage workforce cohesiveness.

Proactive team leader and builder.

. Poised, articulate, highly intelligent and productive executive team

member and contributor. Able to lead briefings and corporate

meetings, handle multi-media podium-presentations, and serve as

formal corporate liaison and representative between all program

participants. Affable, communicative, diplomatic and persuasive

professional.

. Proficient in handling administrative and statistical/financial

report analysis responsibilities associated with multi-million dollar

program management. Develop and promulgate aggressive long/short

term goals, draft and negotiate contracts, and serve as point man to

ensure commitment to and alignment with corporate gameplans.

. At ease in environments requiring independent decisions, "out-of-the-

box" solutions for emergent technical or logistics problems, and

meticulous attention to customer satisfaction. Detail-oriented

manager focused on doing it right the first time, every time.

. Proficient in current digital communications and networked PC LAN/WAN

computer technologies. Expert in Word, Excel, Quickbooks, Access,

PowerPoint, NMCI, and a variety of Internet search engines and

methodologies. Basic experience in WestLaw and Lexis/Nexis.

EDUCATION & TRAINING

International Correspondence School, Dover, Delaware

Paralegal Studies, AA 1996

ADDITIONAL PROFESSIONAL & EDUCATIONAL DEVELOPMENT

Career-long attendance of seminars and professional skill enhancement

training programs covering topics in: Computer Information Systems and

Software Operation, Effective Interpersonal Communications, Legal &

Regulatory Updates, Customer Service & Relations, Team Leadership &

Motivation, etc. (list available)

Caesar Rodney High School, Dover, Delaware

College Preparatory Diploma (1993)

EXPERIENCE HISTORY & HIGHLIGHTS

J&E ENTERPRISE, Dover, Delaware

Sales and Marketing (2008-Present)

Provide leadership and coordination of company sales and marketing

functions. Develop and implement sales and marketing strategy.

Monitor and analyze sales and marketing activity against goals, other

functions were: develop and coordinate sales selling cycle and

methodology, direct and oversee the clients marketing function to

identify and develop new customers for products and services, research

and assisted in development strategies and plans which identify

marketing opportunities, direct marketing, and new project development,

analyze and evaluate the effectiveness of sales, methods, cost, and

results, develop and manage sales and marketing budgets and oversee the

development and management of internal operating budgets, plan and

coordinate public affairs, and communications efforts, to include

public relations and community outreach, participate in the development

of new project proposals, establish and implement short-and long-range

goals, objectives, policies, and operating procedures, represent the

company at various community and/or business meetings to promote the

company, promote positive relations with partners, vendors, and

distributors, recommend and administer policies and procedures to

enhance operations., work with department mangers and corporate staff

to develop one year and five year business plans for company, serve on

planning policy-making committees.

Mcdonald's corporation, (Chain of Specialty Restaurants) - Dover,

Delaware

Restaurant Management (2003-2007)

Recruited to the pre-opening planning team for a newly established

chain of specialty dining operations. Cooperatively developed master

financial management plan including financing packages for locations.

Provided consulting in the areas of money and banking, computer

information systems, accounting and bookkeeping, company policies and

procedures, human resources and benefits administration, and other

major business components.

ARBY'S CORPORATION, (Chain of Specialty Restaurants) - Dover, Delaware

Restaurant Management (2002-2006)

Managed total restaurant operations in areas of staff management,

customer relations, vendor relations, budgets, inventory control, and

purchasing of food, beverages and small wares. Recruited, trained and

scheduled a full working staff. Streamlined controllable spending in an

on-going effort to meet weekly overhead expenditures. Posted to General

Ledger, processed weekly payroll, and prepared weekly sales reports.

Promoted new business through participation in community events.

Managed the overall performance of food service facility and kitchen

operations. Directed the recruitment, interviewing, hiring, training,

motivation and evaluation of crews. Oversaw the quality of recipes,

service standards, and sanitation practices. Coordinated work

schedules, ordered food and supplies, and developed restaurant team.

Supervised the preventative maintenance and upkeep of equipment,

facility, and grounds. Ensured a safe workplace and pleasant customer

service experience. Maintained customer relations and coordinated

promotions to drive new.

distribution operation.

WONDER MAID, (Specialty Cleaning) - Dover, Delaware

Executive / Administrative Assistant to the Business Manager (1999-

2007)

Performed administrative and secretarial support functions for the

Business Manager of a large Diesel Machine Manufacturer, Distributor

and Repair Company. Coordinated and facilitated multiple simultaneous

high-priority projects and relevant data/documentation pertaining to

equipment builds, repairs, overhauls, U.S. and Foreign Customs

particulars, and transportation. Assisted with general accounting

functions, maintained/updated journals, handled A/P and A/R, and

provided telephonic support to customer base. Investigated and

resolved billing issues. Trained and supervised part time staff and

interns. Researched, prepared and assembled record sets, legal binders,

and all relevant documentation to support various business deals such

as contracts to purchase, leases of all current clients, tax forms, SEC

documentation, IRS papers, etc. As Logistics Analyst and Inventory

Control Coordinator, administered, expedited and maintained large

arrays of records for personnel, equipment and material for a major

Department of Defense contractor. Performed all phases of inventory

control and accountability. Directly responsible for the efficient

flow of raw materials and finished goods to support production

schedules and stringent contract delivery guidelines. Examined and

validated accuracy and timeliness of outgoing shipments Compiled and

computed data, maintained records of all shipments of goods transferred

between company suppliers and customers, updated order status on

computer, and conducted periodic inspections of goods. Provided

updated Release Reports daily regarding completed orders, in-process

orders and back-orders, strictly accounting for hundreds of actions

simultaneously

EXPERIENCE continued

BELK'S LEGGETT (Chain of Specialty Stores) - Colorado Spring, Colorado

Misses Department Manager (1994-1998)

Handle budget planning and tracking, accounting and payroll. Coordinate

inventory control, receiving; merchandising (plan-o-grams) Achieved the

highest sales growth in region; store was chosen as a model store for

district. Responsible for every phase day-to-day Misses department.

Established sales goals, managed budgets and devised sales forecasts.

Maximized sales and profitability of assigned areas through execution

of company programs. Interviewed, hired, trained, mentored, coached and

evaluated performance of hourly associates. Responsible for personnel,

merchandise selection and presentation and store operations. Worked

with store managers to ensure merchandise changes aligned with sales

patterns. Worked directly with vendors to confirm and verify shipments.

Managed all aspects of merchandising, window displays, and stocking,

Ensured excellence in customer service and resolved all problems at the

store level.

SUPPLEMENTAL INFORMATION

. Available immediately. excellent health and physical condition.

. Prefer the Southside Hampton Roads employment area.

. References and Salary History furnished upon request.

Contact this candidate