Customer Service Food

MARY MOTT

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Highlights

Reliable and punctual

Cash handling

Reliable team worker

Neat, clean and professional

appearance

Comfortable standing for long time

periods

Math and language skills

Delivers exceptional customer service

Commercial deep fryer and slicer

operation

Proven leader

Engaging personality

Excellent multi tasker

Culinary knowledge

Restaurant management

Experience

cashier\cook

jack in the box

houston, tx

Reduced food costs by [number] percent by expertly

estimating purchasing needs and buying

through approved suppliers.Provided courteous and

informative customer service in an open

kitchen format.Systematically tasted and smelled all

prepared dishes, and observed color,

texture and garnishes.Expertly estimated staffing needs and

adjusted hourly schedules in

accordance with demand patterns, budget and local labor

laws.Followed proper food handling

methods and maintained correct temperature of all food

products.Established and maintained

open, collaborative relationships with the kitchen

team.Quickly and courteously resolved all

guest problems and complaints.Prepared healthy, enjoyable

breakfasts and dinners for

diners.Set up and performed initial prep work for food items

such as soups, sauces and

salads.Prepared for each shift by placing a clean cutting

board and utensil bath at

workstation.Consistently tasted, smelled and observed all

dishes to ensure they were visually

appealing and prepared correctly.Displayed a positive and

friendly attitude towards

customers and fellow team members.Diligently enforced

proper sanitation practices to

prevent the spoiling or contamination of foods.Consistently

emphasized food quality and

specialized baking techniques.Creatively decorated cakes,

cupcakes, tarts and pastries as

well as special order items.

catering assistant

Apr 2013 to Dec 2014

catering by george

houton, tx

Took necessary steps to meet customer needs and

effectively resolve food or service

issues.Up sold additional menu items, beverages and

desserts to increase restaurant

profits.Served fresh, hot food with a smile in a timely

manner.Communicated clearly and

positively with co workers and management.Resolved guest

complaints promptly and

professionally.Cut and chopped food items and cooked on a

grill or in fryers.Packaged menu

items into bags or trays and placed drink orders into

carriers.Operated large volume cooking

equipment such as grills, deep fat fryers and

griddles.Accurately measured ingredients

required for specific food items.Carefully maintained sanitation,

health and safety standards

in all work areas.Closely followed standard procedures for safe food

preparation, assembly

and presentation to ensure customer satisfaction.Frequently

washed and sanitized hands,

food areas and food preparation tools.Performed general

maintenance duties, including

mopping floors, washing dishes, wiping counter tops and emptying

grease traps.Cleaned food

preparation areas, cooking surfaces, and utensils.Maintained a

neat, well groomed

appearance including impeccable personal hygiene, hair restraint

and minimal jewelry that

met company standards.Followed all established restaurant

practices and procedures.Worked

well with teammates and openly invited coaching from the

management team.Took

initiative to find extra tasks when scheduled duties were

completed.Quickly unloaded product

shipments and stocked freezers.Assisted management with monthly

inventory control and

weekly stock ordering.Scheduled activities and equipment use with

managers, using

information about daily menus to help coordinate cooking

times.Prepared items according to

written or verbal orders, working on several different orders

simultaneously.

personal care attendant Feb

2012 to Apr 2014

girling healthcare inc

houston, tx

Developed patient care plans, including assessments, evaluations,

and nursing

diagnoses.Ensured efficacy of treatments through monitoring of

treatment

regimens.Frequently commended for maintaining the safety, respect

and dignity of

residents.Recorded patients' medical history, vital statistics and test

results in medical

records.Escorted patients to examination rooms and prepared them

for physician

exams.Provided caring companionship to elderly and

developmentally disabled

patients.Provided primary resident care and assistance with daily

living activities.prepared

meals,took patients on walks,batheing,grooming,light shopping,give

prescribed

medication,house work,keep patient company

cook Feb

2012 to Apr 2013

corner bakery

houston, tx

Provided courteous and informative customer service in an open

kitchen

format.Systematically tasted and smelled all prepared dishes, and

observed color, texture

and garnishes.Expertly estimated staffing needs and adjusted

hourly schedules in accordance

with demand patterns, budget and local labor laws.Collaborated

closely with the Food and

Beverage Director to conduct staff meetings and resolve service,

product and personnel

issues.Effectively managed and assisted kitchen staff in producing

food for banquets, catered

events and member dining areas.Consistently kept a clean and safe

environment by adhering

to all federal, state and local sanitation and safety

requirements.Ensured smooth kitchen

operation by overseeing daily product inventory, purchasing and

receiving.Followed proper

food handling methods and maintained correct temperature of all

food products.Established

and maintained open, collaborative relationships with the kitchen

team.Consistently

produced exceptional menu items that regularly garnered diners'

praise.Prepared healthy,

enjoyable breakfasts and dinners for diners.Developed strategies to

enhance catering and

retail food service revenue and productivity goals.Provided

nutritious, safe, visually

appealing, innovative and properly prepared and flavored food.Set

up and performed initial

prep work for food items such as soups, sauces and

salads.Prepared for each shift by placing a

clean cutting board and utensil bath at workstation.Mixed, weighed

and proofed ingredients in

accordance with bakery recipes.Properly frosted and decorated

cakes, cupcakes, doughnuts,

sweet rolls, pastries and cookies.Validated weights and pricing with

a scale printer

machine.Prepared bakery and specialty products such as bagels,

breads and pastries.

deli clerk Oct

2010 to Sep 2012

jimmy johns

houston, tx

Accepted payment from customers and made change as

necessary.Apportioned and served

food to facility residents, employees, or patrons.Assisted co

workers.Assisted diners with

seating as neededChecked the quantity and quality of received

productsCleaned and

maintained the beverage area, display cases, equipment, and order

transaction areaCleaned

and prepared various foods for cooking or servingCleaned up

spilled food, drink and broken

dishes, and removed empty bottles and trashResponsible for daily

set up of five

stations.Examined trays to ensure that they contained required

itemsExecuted various

kitchen stations and assisted with, meat, fish, saute or

pantryGreeted customers in the

restaurant or drive thru, took and rang up orders, handled payment

and thanked

customersGreeted guests and sat them at tables or in waiting

areasInspected dining and

serving areas to ensure cleanliness and proper setupKept drink

stations clean and ready for

servicePerformed dishwasher dutiesLocated items requested by

customersPerformed serving,

cleaning, and stocking duties in establishmentsPortioned and

wrapped foodPrepared a variety

of foods according to customers' orders or supervisors'

instructionsPrepared and served hot

and cold beveragesPrepared items on station assignment

listStocked and rotated products,

stocked supplies, and paper goods in a timely basis

line server Aug

2007 to Feb 2009

sodexo cafe

houston, tx

Apportioned and served food to facility residents, employees, or

patrons.Assisted

co workers.Assisted diners with seating as neededChecked the

quantity and quality of

received productsCleaned and maintained the beverage area,

display cases, equipment, and

order transaction areaCleaned and prepared various foods for

cooking or servingCleaned up

spilled food, drink and broken dishes, and removed empty bottles

and trashGreeted guests and

sat them at tables or in waiting areasInspected dining and serving

areas to ensure cleanliness

and proper setupKept drink stations clean and ready for

servicePerformed dishwasher

dutiesPlaced food servings on plates and trays according to orders

or instructionsPortioned and

wrapped foodPrepared and served hot and cold beveragesPrepared

coffee based and other

beverages on request; serve prepared pastries and other food

itemsTransferred supplies and

equipment between storage and work areasWashed, peeled, cut,

and seeded fruits and

vegetablesWeighed, measured, and mixed ingredients according to

recipes using various

kitchen utensils and equipmentCleaned, cut, and cooked meat, fish,

or poultryCollaborated

with other personnel to plan and develop recipes and

menusCommunicated with customers

regarding orders, comments, and complaintsCompiled and

maintained records of food use

and expendituresCooked food properly and in a timely fashion,

using safety

precautionsCooked the exact number of items ordered by each

customer, working on several

different orders simultaneouslyEnsured first in first out system with

all ingredients labeled

and stored properlyMaintained contact with kitchen staff,

management, serving staff, and

customers

customer service representative Feb

2007 to Apr 2008

exxon mobile

houson, tx

Computed sales prices, total purchases and processed

payments.Described merchandise and

explain operation of merchandise to customers.Maintained

knowledge of current promotions,

policies regarding payment and exchanges, and security

practices.Placed special orders and

called other stores to find desired items.Recommended

merchandise based on customer

needs.Operated a cash register to process cash, check and credit

card transactions.Guided

customers in choosing items that reflected personal style and

shape.Administered all point of

sale opening and closing procedures.Facilitated monthly and

quarterly physical inventory

counts.Explained information about the quality, value and style of

products to Influence

customer buying decisions.Replenished floor stock and processed

shipments to ensure product

availability for customers.

swing manager Jun

2000 to May 2007

mcdonalds

houston, tx

Reduced and controlled expenses by [actions].Conducted daily pre

shift and weekly

departmental meetings to ensure organizational

efficiency.Scheduled and directed staff in

daily work assignments to maximize productivity.Efficiently resolved

problems or concerns

to the satisfaction of all involved parties.Continually monitored

restaurant and took

appropriate action to ensure food quality and service standards

were consistently

met.Minimized loss and misuse of equipment through proper

restaurant supervision and staff

training.Exhibited thorough knowledge of foods, beverages,

supervisory duties, service

techniques, and guest interactions.Assigned tasks and oversaw the

direction of employees to

ensure compliance with food safety procedures and quality control

guidelines.Developed and

maintained exceptional customer service standards.Ensured proper

cleanliness was

maintained in all areas of the bar and front of house.Consistently

maintained high levels of

cleanliness, organization, storage, and sanitation of food and

beverage products to ensure

quality.Performed checkouts of servers and bartenders to

ensure that all tickets were

accounted for.Performed restaurant walk throughs to gauge

timeliness and excellent service

quality.Communicated well and used strong interpersonal

skills to establish positive

relationships with guests and employees.Counseled and

disciplined staff when

necessary.Improved annual productivity by [number] percent.

smoothie maker

Mar 2010 to Aug 2012

smoothie king

humble, tx

made assortted fruit smoothies,veggie smoothies,made

shakes,health drinks,health

tonics,blended different teas,juices,made fresh fruit

smoothies,prep veggies,fruit,processed

all veggies and fruit,made shakes out of fruit and other

healthy ingredients,also cut up

vegtables,fruit,prep for the next shift as well as the next

business day,cash handling,operated

machinery in oreder to make assortted

shakes,smoothies,and shakes

Education

High School Diploma, business management

2003

m.b.smiley

houston, tx, usa

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