Customer Service Medical Assistant

Natasha Miller, RMA

Objective:

Registered Medical Assistant with years of experience in patient care and

customer service looking to bring a professional approach to patient care

daily. Strong working knowledge of medical procedures and terminology

allowing to exceed the expectations of physicians and patients. Quick

learner that is focused on achieving desired outcomes, while being

compassionate and thoughtful.

Training and Achievements:

. Registered Medical Assistant through American Medical Technologists in

. November 2014

. Venipuncture

. Charting

. Medical Office Equipment/EKG

. Medical Terminology

. EMR certification

. CPR certification

. HIPPA training

. OSHA training

. ICD-9 & CP-10 certification

. Employment History:

Medical Assistant Charleston ENT

2014 - 2015

. Obtained patients vital signs

. Assisted physicians with minor surgeries

. Prepared examination rooms with necessary medical instruments

. Obtained Pre-authorizations for services

. Sent referrals

Human Service Specialist I Department of Social Services

2012

. Processed applications for SNAP benefits

. Interviewed clients for SNAP benefits and employment services

. Scheduled appointments

. Referred clients to outside agencies for employment

Customer Service Representative NCO Financial Systems Incorporated

2009-2011

. Answered incoming calls with efficiency and resolved complaints

. Interacted with customers to provide information and services,

answered inquiries about services and billing

. Provided customers information to referral agencies for assistance

with bill payment

Switchboard Operator Kiawah Resort, Kiawah, SC

2007

. Responsible for answering and distributing of incoming calls via the

PBX Console

. Excellent ability to welcome all guests in warm and friendly manor

Home Health Aide Community Long-Term Care

2006-2007

. Monitored patient's condition by observing physical and mental

conditions, assisted patients by providing personal services, such as

bathing, dressing and grooming

. Fed patients through feeding tubes, rotated bedridden patients, and

emptied catheter bag

. Assisted with wound care and prevention of skin breakdown

Education:

Certificate in Medical Assisting Southeastern Institute, North

Charleston, SC August 2014

Medical Assisting Externship Segal Institute, Charleston, SC

July - August 2014

. Took and recorded vital signs in confidential study records

. Performed phlebotomy

. Collected specimens and processed lab tests including urinalysis

. Organized and filed medical study records according to clinical

research standards

2219 Parsonage Rd.

Charleston, SC 29414

Phone: 843-***-****

**************@*****.***

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