Customer Service Sales

LAURA TENECELA

**-** **** ******,, ******* Heights, New York 11372

Cell: 6-46-546-**** - *************@*******.***

SUMMARY

P Professional with strong experience in Customer Service, highly skilled in greeting guest professional. Seeking to leverage

experience interest into a role as a Receptionist

WORK H Vault Teller

03/2011 to JPMorgan Chase Bank – Astoria, NY

11/2014

Processed over 200 customers in dealing with deposits, withdrawals, transfers, money orders, cashier checks, travelers'

checks and payments.

Executed bank cash transactions of over $320,000 daily.

Identified, interpreted, and analyzed deposit and withdrawal transaction issues while seeking resolution to meet

customers' expectations.

Replenished ATM Machines and removed cash deposits twice a week.

Reported any suspicious customer activity to bank manager.

Supported the bank sales team by identifying customer needs and then promoting current offers to customers.

Maintained assigned vault and ATM cash limits.

Filled out requisition forms to order currency, and handled the recording and processing of currency into the vault.

Organized and removed online banking files no longer in use.

Addressed customers by name with a smile and direct eye contact

Staff Analyst-Intern

06/2007 to New York City Transit – New York, NY

02/2008

Verified employee information in MSA system.

Managed incoming and outgoing correspondence.

Assisted production staff in performing various miscellaneous functions.

Processed IRS Tax Levy Garnishments.

Cashier/Clerk

08/2000 to Mrs. Beasley's Miss Grace Lemon Cakes – New York, NY

09/2001

Assisted customers with purchases utilizing excellent customer service skills.

Managed daily food and beverage preparation and displayed it according to company protocols Processed and balanced

cash and credit transactions of up to $8,500 daily.

Managed cash register and assisted with clerical duties such as faxing, filing, and coping.

Assisted customers with purchase issues in person and by phone.

Responsible for various other including making bank deposits, and opening and closing the store.

Sales Associate

06/1996 to Porox International Co., Inc – New York, NY

05/2000

Assisted over 100 customers daily with purchases Monitored inventory, ordered products and supplies as needed.

Supervised, trained, coached and mentored new hires.

Handled overseas orders including shipping merchandise to customers Organized store sales and coordinated prices.

Set up displays and organized floor merchandise; kept premises clean and organized.

E BBA: Finance and Investment

6 2012 Baruch College of the City University of New York - New York, NY

Finance and Investment

Associate Degree: Business Administration

6 2005 Plaza College - Jackson Heights, NY

Business Administration

SKILLS Computer: Proficient in MS Word, Excel, Access, Power Point,

Internet, Peach-tree, QuickBooks

Language: Fluent in Spanish

DDITIONAL

INFORMATION

A

HONORS: Dean's List (Fall), Alpha Sigma Lambda National Honor Society

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