Customer Service Sales
Resume:
Caitlin F. Fletcher
Queens Village, New York
11429
**************@*****.***
Skills
Core: Customer service, Communication verbal and written, Interpersonal, Leadership, Organizing,
Problem solving, Marketing, Negotiating, Budgeting, Math skills, Time management, Adaptability, and
Critical thinking
Computer: Microsoft office applications (Word, Excel, PowerPoint and Outlook), Social media sites
(Facebook, Instagram, Twitter, LinkedIn, Pinterest and Tumblr), 55- 60 WPM
Work Experience
New York, NY 11001
Macy’s
Customer Service Rep September 2011- May 2013
Assisted customers with purchasing merchandise
Maintained a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to my
customers
Demonstrated knowledge of store products and services to boost sales and minimize returns
Maintained a clean work environment
Restocked shoes on sales floor
Informed my clientele of new products and sale events
Jamaica, NY 11432
Learn It Systems
May- September 2012
Counselor
Worked closely with area supervisors
Kept an open line of communication at all times with students, teachers and parents
Developed rapport with parents, teachers, and other school and Learn It personnel
Created progress reports on the students’ academic performance and behavior by compiling data provided
and performing assessments as needed
Assisted teachers and students in the classroom
Kohl’s Fresh Meadows, NY 11365
Customer Service Rep (Seasonal) November-December 2011
Assisted customers with purchasing and returning merchandise
Identified and informed Customer Service Supervisor and Loss Prevention Supervisor of register variances
and errors.
Prepared funds for cash registers at opening and closing.
Maintained a neat, clean and organized customer service area
Ensured prompt removal of merchandise returns and holds
Ensured all merchandise is folded, hung, tagged and priced appropriately before returning to the sales floor
Solicited, opened and activated Kohl’s Charge Card applications
Maintained the fitting rooms, sales floor, and work areas
Queens County Farm Museum Little Neck, NY 11004
Counselor/Volunteer July-August 2011
Supervised grade school children
Worked with children with developmental disabilities
Conducted goat and livestock feedings
Led Farmyard tours
Taught students to identify plant parts as well as proper plant care throught the Greenhouse workshop
Jamaica Estates 11423
Samuel Field Y
January 2010-June 2011
Counselor
Supervised and managed large groups of students
Worked hands on with the students with developmental disabilities
Assisted students with homework assignments
Led arts and crafts projects with the students
Education
Brookville, NY 11548
Long Island University
Attended: 2011-2014
Major: Criminal Justice
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