Customer Service Medical

SHIARA R. GONZALEZ

**** ****** ******* *****, ***. 1-Q Mobile: 917-***-****

Bronx, NY 10461 E-mail: ******.*********@*****.***

PROFESSIONAL SUMMARY: A self motivated, hard working individual who enjoys being in the service to others. Seeking a

Medical Receptionist position where advanced skills can maximize my organizational skills in a challenging, fast paced

environment and opportunities for professional growth.

EDUCATION

NEW YORK CITY COLLEGE OF TECHNOLOGY Currently Enrolled

Associates in Applied Science-Radiologic Technology & Medical Imaging Expected May 2018

CITY UNIVERSITY OF NEW YORK – LEHMAN COLLEGE

Effective Oral and Written Communication Skills for Professionals May 2013

Bachelor of Business Administration September 2011

KEY SKILLS

Language Skills: Bilingual English/Spanish

Office Skills: Asset Management, Confidential Records Management a nd Strong Time Management

Computer Knowledge: Advanced Microsoft Office Suite-Excel, Word, PowerPoint, Outlook, Google Drive, Polaris 4.0

Advanced Internet Browsers, Search Engines MAC Type: 40+ wpm/8000+ Key Strokes

WORK EXPERIENCE

CHARTER LINK GROUP LTD Springfield Gardens, NY

Customer Service Export Operations (Temp Position) 06/14-09/14

Supported different departments with recovering mandatory documents needed to furnish master files

Confirmed vendor schedule; verified date and time of departure/arrival with carrier

Edited and created time sensitive documentation attentively

Gathered all necessary documentation to complete and close master files accordingly

Corresponded with vendors via email regarding omissions, errors, and editing if applicable

CASTLE OIL CORPORATION Harrison, NY

Seasonal Customer Care Representative 11/13-03/14

Inputted customer inquiries and service calls into the system; maintain customer data and files

Acted as a liaison between customers and other departments providing excellent customer service

Researched and resolved customer inquiries regarding product delivery and service; managed a high call volume

Opened, maintained and closed customer accounts utilizing company systems and data base

Provided administrative support to assist the Account Executives and different levels of management

INTEGRATION INTERNATIONAL New York, NY

MOUNT SINAI HOSPITAL/CLINICAL ENGINEERING-Temporary Medical Administrative Assistant 06/13-10/13

Handled inventory which included updating and tracking shipments; utilized a Personal Digital Assistant or I-Pad

Furnished Return Merchandise Authorizations; requested and generated Purchase Order numbers

Extensive data entry with careful consideration to detail; worked with a virtual team from a remote location

Interfaced with internal/external staff regarding medical units and equipment that were pending repair service

Ordered equipment parts or requested vendor service on behalf of the technicians with regards to down units

APPRENTICESHIPS

NEW DELIGHTFUL YOU-HEALTH AND WELLNESS Bronx, NY

Program/Operations Management Apprenticeship 01/13-12/13

Ability to develop and implement strategic and tactical events based on health awareness

Guided and assisted overall event operations including budgets and timelines; implemented healthy meal plans

Executed logistics pertinent to venue, décor, catering, audio and visual equipment

Successfully managed, planned and conducted a major corporate event; aided CEO with presentations

Collected information of client health history; organized, managed files and photocopied sensitive medical documents

CIVIC ACTIVITIES

BRONX VA MEDICAL CENTER Bronx, NY

02/00-04/07

Volunteer Receptionist in the Spinal Cord Unit

Developed organizational and management skills to file and photocopy sensitive medical documents

Answered phones, managed multiple lines, routed calls to other extensions, and drafted detailed messages

Addressed patient and visitor inquiries, referred them to the appropriate medical departments

Embraced confidentiality; learned about HIPPA laws and disclosures

Drafted and received required documents via email and fax upon request

Contact this candidate