Customer Service Manager

Andrea Harper-Eason

***** ******** ***** **** *******, TX 77075

Cell: 281-***-****

Email: ***************@*****.***

Career Objective: To obtain a career in healthcare that will utilize my diverse professional

background and provide advances in leadership.

Education:

High School Diploma, Nation High School, Austin, TX, October 2011

Specialized Skills:

Microsoft Word Telephone Operation HMS eRequest

Microsoft Excel 10-Key EMR DET

Meditech Lotus Application Artiva

PBX/Multi-line Prism HOST/PA

Core Strengths:

Excellent Organizational Multi-Tasking Customer Relations Team Building

Skills

Proofreading and Editing Self-Starter Attention to detail Document

Coding

Strategic Thinking Time Debt Collections File Management

Management

Professional Experience:

Parallon Business Solutions December 9, 2013-Present

Collections Legal Assistant/ Batch Analyst

• Reports to the Senior Counsel

• Handle litigation files for collections

• Draft, copy, scan, and file legal documentation

• Contact judgment debtors to establish voluntary payment settlements

• Follow-up on broken arrangements and NSF checks

• Conduct weekly meetings with the collections and billing departments

• Handle incoming and outgoing correspondence on behalf of Senior Counsel

• Assist on special projects

I.O.D Incorporated September 2011-August 2013

Client Service Representative

• Release of information as requested

• Faxing correspondence

• EMR

• Handling Customer service

• Processing release of information and payments for records

• Phones management and direction

• Scanning records for file management

Austin Regional Clinic January 2007- May 2010

H.I.M III

• Document filing in respective charts

• Creating new charts

• Sending charts to archive

• Mail sorting

• Train PRN’s,

• Duplicate charts

• Patient in-check and close-outs

• Collecting co-payments from patients

• Scheduling appointments

• Verifying insurance

• Phones management and direction

CATO Fashion August 2006- January 2007

Assistant Manager

• Opening and closing store

• Making bank deposits

• Tracking inventory levels

• Hiring and training new employees, checking backgrounds and verifying employment

• Setting up store displays

• Managing store mark downs

• Work with District Manager to ensure efficiency of the store

• Providing customer service

• Generate weekly schedules for employees

Travis County April 2002- April 2007

Office Specialist

• Provided records management

• Storage retrieval both onsite and offsite per customer request

• R.O.I. requests

• Document coding

• Relieving receptionist from meeting and lunch

Corvel Corporation February 1998-Febuary 2002

Claims Analyst

• Auditing and analyzing healthcare bills, including physician, hospital, pharmacy, and

dental claims for compliance with Texas compensation fees and guidelines.

Austin Regional Clinic February 1997-1998

Team Leader/Medical Records

• Providing physicians with daily patient’s charts

• Archiving records

• R.O.I

• Hiring and training new employees

• Tracking and ordering office supplies

• Maintaining morale and streamlining team procedures

Austin Diagnostic Clinic March 1995-1998

Medical Records Clerk

• Filing documents in appropriate charts

• Releasing Information per customer request

• Providing customer service

• Training new employees

Texas Oncology 1995-1996

Medical Records Clerk

• General filing

• Keeping medical records

• Maintaining physician’s office setting

• Relieving receptionist

• Posting and obtaining patient payments

References: Will provide upon request.

Contact this candidate