Medical Assistant Customer Service

Lori Highfill

**** ********* **, *** ****, CA. ***28

************@*********.***

Ph: 408-***-****

Summary

Seeking employment as a back office Medical Assistant in a clinical setting. Certified

Medical Assistant with 20+ years working in fast paced environment as a team member

managing up to 3 doctors schedules; working with EHR; room patients, administer injections,

perform EKGs and providing quality patient care. CurrentlyCPR Certification and AAMA

Certificate in Medical Assisting. Skill Highlights: Excellent customer service. Understands

mobility assistance needs. EHR(EPIC) trained. Documentation procedures experience.

Knowledge of back office procedures Knowledge of Medical terminology.

Skills

Patient focused care. Effectively interacts with patients

Excellent interpersonal skills. and families.

Detail oriented. Charting and record keeping with

EHR(EPIC).

Team player.

Experience

Medical Assistant Oct 1997

Oct 2014

Medical Assistant Stanford Health Care Palo Alto, CA

S how patients to examination rooms and prepare them for the physician.

I nterview patients to obtain medical information and measure their vital

s igns, weight, and height. Prepare drug refill requests for physician approval and provide

prescription

i nformation to pharmacies.Prepare and administer medications as directed by a physician.

C ollect laboratory specimens, log the specimens, and prepare them for

t esting.( i.e. pap smears, cultures, urine specimens) Perform routine laboratory tests.( i.e.

urinalysis, blood glucose) and document

in EHR.(EPIC)Operate, electrocardiogram (EKG), or other equipment to administer routine

d iagnostic tests.(i.e. glucometer) Inventory of back office supplies and notify supervisor of

order. Stock

s upplies in back office and maintain a clean and organized environment.

Medical Assistant Mar 1988

Jan 1997

South Drive Medical Clinic Mountain View, CA

Supported physician, psychologist and chiropractor by managing schedule,

m edical records, patient flow. Interview patients to obtain medical information and measure

their vital

s igns, weight, and height. Performed venipuncture, injections, and EKG per physician order.

M aintained a clean, orderly and well stocked environment.

C ollect blood samples, cultures, pap smears and log the specimens, and prepare

t hem for courier pick up. Perform routine laboratory tests(i.e. urinalysis and blood glucose).

G reet and log in patients arriving at office or clinic.

S chedule appointments for patients.

Education

AA: Medical Assisting Jun 1987 De

Anza College Cupertino,

CAMedical Assisting

AA: Liberal Arts Nov 1986De

Anza College Cupertino,

CALiberal Arts

Additional Information

In 2014 while at Stanford Internal Medicine, worked as a team with coworkers on two

different projects to improve customer service for our patients. While at South Drive

medical clinic, worked as coordinator in drug study for Imitrex nasal spray.

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