Customer Service Manager

Damon D. Garges

**** ********* ****, ********, ** 30152

770-***-****- ********@*******.***

Objective

Position of GIS ANALYST for Open Systems Inc., to research and develop mapping solutions

that will assist in presenting a location perspective and understanding for future planning and

development.

Education

Kennesaw State University, Kennesaw, GA,

Bachelor of Arts, Geography. Cum Laude. Summer, 2014. GPA 3.51

Concentration in Environmental Geography and GIS

31 semester hours of science courses, including : Intro to Cartographic Practices,

Intro Geographic Information, Adv Geographic Information, Science Society and

Environment I and II, and Natural Resource Management

Honors:

President's List: Summer 2014, Fall 2010, Dean's List: Spring 2014, Spring 2011, Spring 2010,

2015 Most Outstanding Geography BA Senior

Academic Research:

19th Annual Symposium of Student Scholars- Tree Rings as Pictures of the Past:

Dendrochronology of the Hemlock Legacy Project (2014)

A dendrochronology sampling and study of the American Hemlock infected with the

Woolly Adelgid insect to catalog the complacent and sensitive growth years. Worked with

Arcmap 10.1, Microsoft PowerPoint, Velmex system, Garmin GPS.

Spatial distribution and the effects of land use on water quality in residential storm water ponds

in the suburban areas of Atlanta (2013)

A study that shows how different types of land use practices effect the ecosystems of

residential storm water ponds and to compare spatially, the different ponds studied across the area

for similarities and differences in maintenance and land use practices.

Neighborhood Pond Management Plan (2013)

A research paper which discusses a small residential pond and its problems, management

and solutions for effective pond management.

Experience

Creekwood Furniture Kennesaw, GA 05/04 - present

Owner 40hrs/week

• An entrepreneurial company that builds, designs and creates custom furniture solutions

for clients in both business and residential properties.

• Sets up and operates variety of woodworking machines and uses various tools to

fabricate and repair wooden cabinets and high-grade furniture.

• Designs or examines drawings/picture of articles to be constructed or repaired, and

plans sequence of operations to be performed.

• Estimates costs of materials used and labor and presents to customer in timely

manner.

• Marks outline or mathematical dimensions of parts on paper or lumber stock, according

to blueprint or drawing specifications.

• Matches materials for color, grain, or texture.

• Works with contractors on job site for installation of custom cabinetry or furniture.

• Keep accurate records of all receipts and estimates for tax preparation.

Southern Mouldings Kennesaw, GA 04/96 – 05/04

Customer Service Manager 40hrs/week

• Resolved customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, and adjusting bills.

• Provided customer assistance with account setup using Unix software, order, pricing and

product availability or comparable substitute.

• Created and designed strategies for streamlining business practices

• Sold and installed Eclipse computerize mat-cutting system. Responsible for installation,

personnel training, maintenance, and trade show demonstrations

• Increased company profit margin by sales of $24,000 dollar mat cutting system and

continued sales of framing supplies to high volume customers.

• Increased company product sales by designing and constructing visual displays for

customer product awareness at trade shows.

Buckhead Brokers Atlanta, GA 09/95 – 03/96

Licensed Realtor 40 hrs/week

• Researched real estate market for new and existing clients.

• Provided service for buyer/seller contracts and other transactions and documentation.

• Helped customer with understanding and clarification of real state issues and concerns.

Personal Affiliations

Chairman of Westport Neighborhood Pool Committee, Kennesaw, GA

8 years service

• Manager of paid summer neighborhood workforce

• Coordinator of volunteer Pool Committee job functions

• Liaison for hired pool staff and Cobb County officials

• Emergency contact for neighborhood on pool issues

Chairman of Facilities & Maintenance, Good Shepherd Lutheran Church, Woodstock, GA

6 years service

• Contact for various facility related tasks

• Maintain beauty of church and grounds

• Help promote clean up days with congregation

• Assist with plans of tasks necessary for next budget year

Sunday School Teacher, Good Shepherd Lutheran Church, Woodstock, GA

4 years service

• Prepare on weekly basis lessons and activities for Sunday School Classes

• Taught K-6th grade levels

• Develop trust and relationships with children and families to promote Christianity

Volunteer at North Marietta Community Garden, Marietta, GA

1 year service

• Clean up garden to ready for planting season

• Build bulletin board for community calendar/events and news

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