Customer Service Accounts Receivable

Annette Maldonado

**** ** ** ****** *******, FL *3321 Cell # 305-***-**** ******************@*****.***

Accounts Receivable/ Billing/Credit & Collection Specialist

Dedicated and technically skilled business professional with administrative support skills developed through experience

as an accounts receivable, collection and credit manager and office administrator.

Experienced in the reduction bad debt and credit risk management, credit & debit adjustments, electronic banking

transactions and staff support to increase efficiency and customer satisfaction.

Computer skills and software applications: Tops, MS Office, Outlook, Excel, Macola,, Heartland Merchant Services,

Authorize.net, Goldmine, Realworld, Great Plains, QuickBooks

Key Skills/ Education

Support Staff Management Accounts Receivable Management Report Document Preparation

Teambuilding & Supervision Credit Card Processing Management Policies & Procedures Manuals

Kingsborough Community College, Brooklyn, NY 60 credits completed towards Degree in Business

Administration

State of Florida Notary ** Completed Dale Carnegie Seminar in “Successful Management Skills” 2010

Experience

Siegfried, Rivera, Hyman., Lerner, De LaTorre, Mars, Sobel Law Firm Miami, FL

2014 Present

Pre Ligation Paralegal/Collections /Real Estate Services

Responsibly: Maintaining the collection and enforcement of condominium and homeowner association assessments

Process demand letters, claim of liens, estoppels, settlement agreements and payment plans with homeowners

Correspond with homeowners, financial institutions and attorney’ inquiries via phone, fax and email. Meet with clients

on account inquiries and payments.

Maintained legal files for: bank foreclosures, association liens, association foreclosures and collections accounts

Exclusive Property Management, Ft. Lauderdale FL

2013 2014

Accounts Receivable & Collection Specialist

Responsibly: To manage all aspects of accounts receivable by maintaining billing accountability, monitoring cash receipts

and collection updating with attorney’s

Processed cash receipts, bank deposits and collection inquiries, analyzed monthly delinquency reports, processed credit

& debit adjustments. Manage homeowner, renter and attorney inquiries thought phone, fax and email

Maintained rental leasing contracts monitored and updated homeowner and renter information in Tops. Meet with clients

on account inquires, bill assessment charges and late fee

Maintained all legal documents such as: bank foreclosures, association liens, association foreclosures and collections

accounts

World Emblem International, Miami, FL

2006 2013

Accounts Receivable & Collection Supervisor

Responsibly: Supervision of AR staff, prioritize daily tasks, support customer service, research billing inquiries, credit card

processing, collection calls, account adjustments, establish payment term and line of credit, distribution of daily activity to

general ledger, end of month procedures.

Developed workflow improvements and implement weekly staff meeting to accommodate increase responsibilities within

the dept. These improvements maximized staff performance by reducing accounting inaccuracies

Implemented needed collection controls and established a new credit policy and procedures manual and standardized

inter departmental documents. These improvements supported sales staff in establishing new accounts, used Equifax as

criteria for credit requests

Decreased past due debt by 35%, increased weekly cash flow by daily collections calls, monitor credit card accounts to

reduce fraudulent transactions, maintain ACH accounts, maintain customer database, update accountant’s financial

spreadsheets for end of month review.

Quanturo Publishing, Miami, FL

2002 to 2006

Circulation & Subscription Coordinator

Responsibly: Coordinated National & International Newsstand Distribution and Subscriber Database Management

Maintained & audited wholesale allotments to maximize sales efficiencies

Coordinated monthly shipping instructions and print orders with newsstand distributors.

Maintained monthly subscriber database and was liaison to customers to ensure a consistent positive customer

experience.

Audited monthly newsstand sell through and subscription renewals to be adjusted seasonally.

Maintained spreadsheets of distribution costs, local distribution channels.

Created and implemented newsstand and subscriber base marketing programs: Results top selling regional magazine

Florida Media Affiliates, Miami, FL

1997 2002

Credit & Collection /Accounts Receivable Manager

Responsibility: Manage all aspects of accounts receivable by maintaining billing accountability, increase cash flow & reduce

credit risk

Created credit policy & procedure manual, improved legal verbiage on company documents (ex: sales contracts), used

Dun & Bradstreet as a decision making tool for credit request, evaluated delinquent accounts with legal consultant,

maintained collection spreadsheet

Processed cash receipts, bank deposits, daily collection calls, and analyzed accounts receivable report, processed credit

& debit adjustments.

Maintained advertising contacts, set up new accounts, entered contact details as such frequency of ads, established local

distribution program and marketing program.

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