Customer Service Manager
Resume:
Jeannette L. Stevens
*******@***.***
Brentwood, NY 11717
Objective
To obtain a position that utilizes my previous work experience, while
presenting challenging opportunities for professional growth and
development.
Work Experience
Citibank N.A.
October 1973 - July 2014
Vice President
November 1995 - July 2014
Bank at Work Senior Relationship Area Manager
November 1999 - July 2014
Suffolk & Nassau Counties, Long Island, NY
. Created and implemented Bank at Work Program for Suffolk and Nassau
County Regions.
. Produced and implemented Bank at Work Sales Plan and Process
. Managed twenty-four financial centers in the Nassau and Suffolk
region for the Bank at Work program.
. Trained twenty-four staff members for the Bank at Work Champion
position
. Successfully trained and promoted eight Bank at Work Champions into
Relationship Manager positions
. Consistently ranked in National Top Three for exceeding yearly
goals for fourteen years, holding the number one spot for ten of
fourteen years.
Assistant Vice President March 1994
- November 1999
Sales Manager/Branch Manager
New York City, NY
. Trained and implemented sales plans in 3 large Manhattan offices
. Exceeded sales goals for all five years, ranging from 145% - 290%
of sales goals
. Trained platform staff in aspects of sales and services to clients
. Highly recognized for Financial Centers exceeding the yearly goal
every year.
Other Positions Held
October 1973 - March 1994
Assistant Branch Manager, Sales Manager, Relationship Manager,
Customer Service Representative, Operations Officer, Service Officer,
Conversion Expert and Bank Teller
Skills
Excellent communication, organization, people and research
proficiencies. Outstanding customer service and support skills.
Exceptional presentation preparation and delivery abilities.
Working knowledge of the several computer applications including but
not limited to:
Microsoft Office, ProSeries, Workstation, and NBS
Education
Brentwood High School, Brentwood NY
June 1973
References Furnished Upon Request[pic]
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