Kelly L. Fonville

**** *. *** ****

Milwaukee WI. 53212

(414) 213 – 7577

acpetn@r.postjobfree.com

Objective

Seeking a position that will utilize my current skills with a company that has advancement

opportunities.

Summary of Qualifications Skills

• Eighteen successful years in providing quality customer service

• Excellent communication skills and the ability to resolve all problems as presented

• Strong attention to detail

• Patient and effective when working in a fast pace environment

• Technology savvy

• Proficient in multitasking and organization

• Reliable and strong work ethic

• E-Care, Microsoft suite, Word, and Outlook

Employment History

I Live Milwaukee 8/29/2013-

present

• Perform personal care task to client as assigned

• Report any changes in the condition of patient to agency

• Provide a written report of time sheet.

• Ensure that patient’s has taken med’s on time

• Assist patient in making any and all doctor’s appointments.

• Assist in food preparation and any bill to be paid.

America’s Best Brown Deer 5/18/2014- 09/2014

• Perform pretesting for patient’s eye exam’s

• Administer Visual Field screening

• Assist doctors with patient’s eye exam

• Assist customers with selection of eye glasses and frames.

• Report all patient’s Visual Field Screening

• Make sure all machines are calculated correctly.

• Turn machines off at night.

Deaconess Home Health Milwaukee WI. 12/2012-3/2013

• Perform personal care task for agency’s patients as assigned by RN case manger

• Report any changes in the condition of patient to the RN case manger or nursing

supervisor

• Provide a written progress note detailing care provided with date and time of visit for

each patient

• Provide periodic oral updates and interim reports to the case manger or nursing

supervisor

Preferred Home Health Milwaukee WI 8/2010-7/2012

• Perform personal care task for agency’s patients as assigned by supervisor

• Report any changes in the condition of patient to the RN nurse or attending nurse assign

to patient’s case

• Provide a written progress note detailing care provided with date and time of each vist

• Provide periodic oral updates and interim reports to the case manger or visiting nurse

• Assisted patient with any household needs, meal preparation or shopping

Circle Family Health Care Chicago IL 2/2002-8/2009

Triage Operator Division/Parkside Clinic’s

• Greeted visitors and directed behavioral health patients in a professional manner

• Answered multi line phones directed all calls to correct party in timely manner

• Received, edited, and directed all messages to recommend representative

• Received and translated all messages for review via triage nurse also retrieving patient’s

medical record for return call back.

• Scheduled doctor’s appointments for both Division and Parkside Clinic’s

• Identify and report no show patient’s, while organizing the mailing of return appointment

letters

• Placing conformation calls for upcoming appointments

• Pre-registration of all new patients while assisting other patient’s with release of

information forms

• Forward phones to answering service at the end of the day

• Follow emergency procedures as directed

Medical Records Head Clerk Division Clinic

• Compile and prepared medical charts for established appointment also developing charts

for incoming new patient’s

• Expedited medical records to be copied for insurance companies, lawyers, social security

board, hospitals, patient’s and other family members by obtaining release of information

• Retrieve patient’s labs and test results and attach to medical record for doctors or nurses

review

• Maintained in and outgoing mail distribution also updating release of information log

book daily

• Assembled old medical records to be purged and removed to offsite storage (Iron

Mountain) while maintaining current HIPPA laws

• Answered multi line phones and assisted with any questions in a professional manner

• Filed medical charts back at the end of the day

• Lock medical records at the end of the day

Front Desk Clerk 3 Division/ Parkside/ Gunner

• Greeted patients and visitors entering clinic in a friendly and professional manner

• Registered new patients also updating established patients demographics

• Verified patients insurance via telephone or internet

• Assisted patients with obtaining financial assistance, payment plans, pass due bills, kid

care insurance forms, disenrollment of HMO’S

• Collected co-payments via credit card, money order, checks, or cash also maintained

daily reconciliation forms

• Scheduled patient’s follow up appointments also preparing any paper work to be given to

patient

• Answered multi line phones directed all messages to doctors, nurses and medical

assistances

• Maintained repairs for all off equipment and inventory updated

• Followed emergency procedures as directed

Education

Calumet High School Chicago Il Diploma 1985

Certifications/Trainings

Emergency Preparedness, OSHA/ Blood Borne Pathogens-Fire Safety-HIPPA 2008

Disability Etiquette 2001

References Available Upon Request

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